SK
Smangele K
Active since Jul 2014
9
Reviews
0
Industries
Reviews
9 reviews16 months ago
Thankful
I wrote a review on the 27th December 2024, as I was not happy at the way absa was dragging it's feet to pay for third party claim, got a response and case manager Nthabiseng Sibande assisted me very well and finally got paid within a short period of time. I would like to send my gratitude and wish this can be done by everyone to avoid unnecessary complaints.
56 replies
16 months ago
Taken for a fool
I was bumped into by one of absa car insurance policy member in July 2024, had to submit a claim as a third party, the communication was continuous and straight forward until I submitted every document they required and filled in the forms for banking details, which they sent by end September. After sending the forms, I was told that the claim number they sent with the forms was wrong and another form with the right claim no was sent. I filled the form Again without complaining, then after 21 days that was mentioned on the forms for the payout to be completed, I enquired with the company, and Mr. Zweli Mashele mentioned that he will let me know as soon as the payment is fine by sending proof of payment as He has submitted all the documents required, a few weeks after , I re enquired, got the same response, which for me seemed like an automated response, I logged another complain with the absa complaints department, and they apologized and said they will look into it, but Ms Mbalizethu Ngoobo responded by asking for the documents, which shows that absa car insurance co is used to playing customers for fools and they play people around to avoid paying, which is why I canceled my insurance with them as I fought the same battle a few years ago, when the assistant who was helping me at that time of an accident said they were doing me a favor, and worse of all , they have sorted out their customer long ago, but they keep telling me nonsense, hoping that I will let this go. Have also consulted with their customer, who is also trying to push them. Absa must stop insuring people and close down if they are not willing to step in when they are supposed to. I'm so disappointed with this bank and would appreciate if they sort this claim out ASAP.
56 replies
26 months ago
Complaint
I went to ackermans woman store at boardwalk mall in richardsbay to change my phone number, the young lady who helped kept me too long while applying for Hollard single parent policy without my concern. I received a message the next day thanking and welcoming me to a policy I have no idea of, sent a complaint to customer care and they apologized and re directed me to a customer service department, while I was busy with that received another message that my credit limit has been increased also without consulting me, I sent another email requesting customer service to reduce the credit limit and cancel the Holland account that was added on my account , they also stated that they can't help me with canceling this policy and also redirected me to a different department, now im being moved around as if i asked for this policy to be added on my account. My frustration is that I'm being redirected from 1 department to the next without receiving proper help all because of this lady who decided to add a hollard funeral policy on my account without my concern, am now thinking of paying off the account and closing it, thanks to their employee.
0 replies
56 months ago
SCAM
I HAVE BEEN UNDER REVIEW SINCE 2019, AND NOW ONLY LEFT WITH AN FNB LOAN, LAST MONTH THEY DEDUCTED R6197. 54 INSTEAD OF R2100, WHICH I FEEL IT'S STILL TOO MUCH AS I WAS ONLY PAYING Less THAN THAT AMOUNT. NOW SINCE ON THE 30TH OF AUGUST THEY HAVE BEEN PROMISING TO REFUND ME, TILL TODAY, THEY HAVE NOT, THEY HAVE BEEN COMING UP WITH STORIES AND UNFORTUNATELY THEY HAVE NOT EVEN DISTRIBUTED TO THE CONSUMERS WHICH WILL ALSO CAUSE ME A BAD NAME. THEY MUST STOP PLAYING GAMES WITH ME, I WANT MY MONEY BACK
0 replies
99 months ago
Incompetence
I paid off my loan on the 21st of February, to my surprise fnb deducted monthly installment from my cheque account on the 24th, plus charged interest on the 25th, and some auto credit amount I don't understand. I sent a complaint to them but have not responded. I also noticed that there is a next date of installment for the 25th March, how the do they arrange for the next date of payment on a zero balance, where is my money going? I want my money back asap, I've got other debit orders that needs to be paid. They took money from me but when I check my loan balance it's still R0, where did they take money to?
105 replies
100 months ago
Dissatisfaction
I bought a walldrop at fairprice November 29th 2017 & it was delivered on the 20th of January 2018, when we removed the plastic they used to cover it we discovered lots of faults, and we went to fair price vosloorus where the purchase was done to lodge a complaint. The guy who helped us said he will send an email to the warehouse and they will call us. We waited the whole week, no phone call. Then I personally emailed them my complaint, they responded by asking for my phone number, I sent my numbers to them, still no phone call. The problem is that their walldrop was not properly put together, some staples are showing and the roof is loose, one door gets stuck and the *****s at the back are out, if there was any. We took a video of this fault and sent it to them. It seems like this shop is ignoring our complain, we can't keep their junk in our house it's filling up our space. They must come take back their junk before it completely falls apart in our house.
0 replies
100 months ago
Incompetence
My uncle passed away and I sent a claim to assupol. They complained about the ID that it's not clear, and I forwarded them another copy. When I called them to find out if they got the copy, they said they did but now they have to investigate my relationship with my uncle. Already I have buried my uncle, had to borrow money to travel to kzn and also add on the burial, due to their incompetency and the fact that they don't even get back to you as they promised, I have to be the one who keeps calling them. What ****es me off is that when you join this insurance they don't tell you anything about the investigation, and you are promised 24hrs for your claim to be processed but that's a lie. It was ok when I paid the cover, but now they have stories.
105 replies
105 months ago
Robbery
I took a contract with Telkom last year October. 1GB, free calls to Telkom mobile and Telkom mobile landline numbers etc. to my surprise I tried to call a landline number and Telkom said I have insufficient funds and I have not even made calls to a landline this month. I send a query to them and they ended up ignoring my queries. I feel that Telkom has incompetent staff and they take advantage of customers. I want all the benefits I was promised by Telkom and they should change the way they deal with queries. ignoring a customer query is very rude
61 replies
109 months ago
Ignorance
<p>Hello, on the 3rd of May I received a message stating that an amount of R99 was deducted by sagewise. I emailed fnb about this issue and requested that they reverse and cancel this deduction as I did not authorise it, until today they have not responded to me. I then emailed the ombudsmen and they sent me a procedure to follow, the first thing is to get a reference number from fnb , sent another email but still no response. What really ****es me off is that I've never heard of this sagewise but they were able to get my banking details and deduct from my account without authorization from me, I see this as an inside job/fraud and fnb owes me an explanation. The fact that they are not responding to complaints shows incompetence. I want my money back and don't want to see such deductions in my account. I don't do charity to unknown companies and this fraud must stop.</p>
56 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)