Randal R

Appaling Service from Universe Direct!

I ordered a new motherboard for my Asus laptop more than 3 month ago. I did not mind waiting for the part which arrived in about 3 weeks. However after the Motherboard was installed by Universe Direct techs it was shipped back to me with the speakers not working. I was very upset about this as the speakers was not an issue when I left it with them. I called the tech supervisor to complain about this and I was told that they will sort it out however the parts has to come from China and another waiting period ensued. After nor hearing anything for 4 weeks I contacted the technician supervisor again. This time I was told 'sorry I was on leave and I thought you were sorted by the technician". Again I had to wait as the parts was shipped but did not arrive yet. We now two months further and no response yet. Can you immagine what this does to one's business!? Do not ever or buy or fix anything from this company as you are just a number.