DS
Dave S
Active since Oct 2014
14
Reviews
0
Industries
Reviews
14 reviews19 months ago
Call "on hold" until cut off ....
Tried to call the CPT office to cancel a friend's rental (he is sick in UK) and was on hold with a stupid repetitive "thank you for holding" for 7 minutes until I was cut off. Waste of time despite supposed great ratings.
53 replies
27 months ago
It's Not How You Start But How You Finish.
Initially I rated my first experience with Youneek poorly, as I ordered items on 19th December, fully understanding processing would commence on 10th January. On 16th there had still been nothing from them, so I queried on their website and tried to call, with no answer, just voicemail. Things like this can happen with the best of businesses and then it comes down to how it is recovered. I subsequently had a call from the "missed call" (their words not mine) and emails from the founder/owner. My order was packed last night and delivered today. A supplier is only as good as the delivery system and I was really impressed with their choice of Courier Guy. After that shaky start I am left with an impression of an honest, sincere and passionate company and won't hesitate to buy their products again. BTW the two I bought are great! Creative quality that will go down well in any situation. They even popped a pair of free socks in to all Christmas break orders. Just what I wanted for Christmas! ;-)
0 replies
27 months ago
Really Poor Service
I ordered items on 19th December, fully understanding processing would commence on 10th January. To date there has been nothing from them and queries on their website not responded to. Also, when trying to call, there is no answer. Just voicemail. If I can, I will edit in the next few days, or write a new review with my final rating. Right now a business that purports to be customer friendly is not and the 3 reviews already made are in no way reflective of my personal experience.
0 replies
36 months ago
No Star
Think about this. Their net rating includes 1 star. You are forced to give a star! I want a zero in there, as this 1 star means they are something. They are nothing. We got sms's today on a phone that is ours, but not on our dstv profile. I have spent an hour and a half on their chat (no humans on telephones anymore) with no success. The agent actually suggested that I contact Vodacom! The net effect is we don't know why DSTV sent those sms's, which can be either an error or someone is using our number. Either way it cannot be fixed by their customer service. But then a quick look at the reviews will tell you just one thing: They couldn't give a damn about what you think! Amazing, as there are so many options now. I have to drive 40 km to their service centre now and we either sort this out or a close the whole thing for good.
106 replies
51 months ago
FNB and their App Part # 3
This is the third review. After two weeks still nothing from FNB. There is a "private mail" sent each time which says you will be contacted in 48 hours. Rubbish. It is an automated response with nothing behind it. Basically they are not interested in either their clients or their ratings. All details given in the previous two reviews.
53 replies
52 months ago
The only way to sell your phone?
You have to be crazy to sell a mobile on the internet, without going through a trusted medium / portal. Such a high risk of things not ending well. That is why I used PhoneTradr. Every part of the process was efficient and secure, but for one point. It would have been a 5 star but, on listing, they asked for my banking details. OK. Then two days after my phone was sold, they ask for my banking details again and then also a copy of my ID and POA. A further two days until payment finally came through. All this could have been covered at the time of listing. I understand the need for security, for the reasons stated above, but the process could have been made more user friendly and the payment expedited if all that was done at the time of listing. They also said they couldn't retrieve the banking details I had entered? Data security in this and everything is of paramount importance to the establishment of trust. And this is all about that. BTW ~ try to sell your 'phone through an Apple Store. Good luck with that!
53 replies
52 months ago
FNB and Their App - Part 2.
I am disappointed, if not surprised, to see the number of one star reviews. I tried to be fair with my review of last Wednesday with a 3 star (FNB and their App), but since they had undertaken to respond by Friday and it is now Tuesday, I have given up hope of any meaningful exchange. Regrettably, this seems to be a problem with more than FNB, but who wants to bank with the "best of the worst"? The below are the emails they sent to me last week .... Dear Valued Customer FNB High Priority Complaint reference ***x721 has been sent to Retail Service Recovery. CSR@fnb.co.za. A Consultant will contact you within 24-48 Business hours. Dear Valued Customer Your High Priority Complaint Reference Number ***x721 been assigned to a Resolution Service consultant in Retail Service Recovery. An investigation into your matter will now be initiated and we will be in-touch with you shortly
106 replies
52 months ago
FNB and their App are well on their way downhill ....
Right now I would like to hit the 1 star button! FNB's service has deteriorated to the extent that I can only conclude that they are cutting costs, at the expense of service and client relationships. Quite apart from retail (in branch) banking having the burden of Covid, their online banking should be more user friendly. It is not. I stopped using their app years ago, due to an experience where we were stuck at an Engen for hours on a trip because an important transfer crashed and finally required the intervention of a personal banker (oh those). Now they are forcing you to use the app for any client interaction and also "compliance". I was overseas when they threatened multiple times to switch me off, as I was not "compliant". This with sending me emails asking for information and documentation that, at the same time, we are warned not to supply, due to fraud! I see multiple complaints about linking the cellphone app to your banking profile now and being totally hog-tied in a transaction as there are "incorrect" settings. As said, there appears to be more than coercion by FNB to get everybody to use their app. From flirting with prizes (only on the app) to threatening that you must "download the FNB app and update your personal information to continue to transact", which is a direct quote from multiple sms's sent to me. Is this even legal ?1? Then their WeChat is absolutely hopeless. 1 star is coming soon ....
212 replies
53 months ago
Really Serious About Customer Satisfaction ....
I could not edit my previous review but, if I could, it would be 4 stars. You can see my reply to theirs to see why.
53 replies
53 months ago
SA's Trusted OnLine Shop .... Yeah, right ....
I ordered a Sealy bed & base set from these people last Saturday 27th Oct on their website. The order registered their CPT branch and delivery shown 2/3 business days. OK. I got order acknowledgement confirming this and then an email telling me their 100 day return policy would not be valid if I didn't buy a cover from them. I replied just tell me when my bed is coming. No reply. By Wednesday, still nothing, so I started to phone and found out that their Maitland (CPT branch as listed) had handed it over to their Bellville branch, some 20 k's further away from me and I must call them. After multiple calls they had to admit that they didn't have my bed and weren't sure when they would have it. To be fair they then offered me an upgraded bed that they had in stock. I told them I had to have the bed by Thursday, as we were having visitors, which was the whole point of the bed. Yes, yes, promise, promise, etc.. It would either be the Sealy or their "better" bed. Promise. More calls on Thursday. In stead of delivering on their promise they told me they were getting a delivery from Sealy, which eventually came mid afternoon Thursday. They then handed the bed to a subcontractor and told me it would be delivered late. This already was a problem (visitors etc.). At 19h20 I got a call from the transporter to say he was on his way and to verify address and details etc.. I told him I was waiting. I called at 21h00. "Oh, I was just about to call you". The long and the short of it is he claimed he was at a familiar location (Shell Kommetjie) which is less than 10 km from my house, but couldn't go any further because of the "wind". What "wind"? He suggested I meet him their with a bakkie to collect my bed! At this point enough. So it was a simple "are you going to deliver my bed, yes or no?" Answer: "No". OK GoodBye and never again. They sold something that they didn't have and then, to make it worse they gave me the run around. Big Time.
159 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
3 (21.428571428571427%)
3 Star
1 (7.142857142857143%)
2 Star
1 (7.142857142857143%)
1 Star
7 (50%)