NM
najendren M
Active since Oct 2014
8
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Reviews
8 reviews35 months ago
Trojan Fitness Equipment ******s money to keep their technicians funded.
Be warned. Trojan South Africa uses ******ion tactics when you need to repair your equipment. Buying and assembling a DIY Stride 500 is easy. Years later, as expected, wear and tear occurs. No problem: Contact Trojan, request the parts, pay and fix. Easy, right? Wrong! Trojan insists on you paying an additional technician fee of R600 for a bolt and nut that costs R300-R400. "Trojan, why would I need a technician for a DIY job on a machine out of warranty? Just waive the technician fee" "No, it's our process" A whole week of runaround from Mmeli Khoza. Do not buy Trojan fitness equipment.
0 replies
35 months ago
MTN business: Fully of incompetence and apathy.
Can I not give ZERO stars? My experience with MTN business LTE has been nothing but a nightmare. Where do I start? They seem to have filled their organisation with staff that are either *********** or apathetic, or both. We app**** for two LTE contracts for two separate companies: MTN staff registered both the accounts under 1 company. After months of emails and arguments, problem solved. Debit orders that were signed and authorised were never activated by MTN. Months later the credit department sends a demand letter. We settled outstanding amounts by EFT but MTN did not reconcile the payments. Months later we get an illicit debit order of R6000. I demanded an audit from the credit controller, Babalwa Shibili. No reply. Instead another debit for a few thousand rands. And she does not reply to my follow up email. No connectivity to my closest LTE tower for 6 weeks yet I'm still paying for service. For some reason my router seems "stuck" on this tower that offers me no LTE service yet another tower almost equally close by can connect to my routers if I drive to it. Yes, I had to drive to the towers with two LTE routers and a UPS, to try and prove my point to MTN who kept passing the buck on what the issue was. Rudest technical support person ever encountered, Samantha! Six weeks of phone calls, emails, threats and ZERO solution. I've been given a lot of run around over the past 6 weeks and then recently....the silent treatment. MTN business LTE staff are very ***********. But what's worse, they do not care to try to solve the client's problem. Apathy at it's highest level. I've sent emails to every MTN person I know including the CEO, Ralph Mupita. No response! It's just a pity that in this rural area, we are so restricted for choice. I've decided to end the MTN contract and go back to Vodacom, despite the overloaded towers and ***** signal.
0 replies
83 months ago
Makro Online needs to shut down! Rather let your stores sell online via Takealot!
Pathetic service! Here’s the summary with the story below: • The online system that Makro uses is just stupid! It over complicated my delivery by routing it from supplier to Durban to Mpumalanga to Northern KZN. It is not continuously and immediately updated on the status of your order • The Makro online customer care department is extremely inefficient: The runaround on phone calls is terrible. When problems arise, Makro online doesn’t email you readily and frequently; I can’t understand why. They completely failed to handle an unhappy customer. No overnight courier to make it up to me either. I ordered a desk online on 13 May 2019. It was listed as “in stock” and delivery was to be in 21 days(standard days, not working days). I’m located in Northern KZN. Come 3 June, the website showed no update on my order and I therefore telephoned online customer care. What a runaround ensued! Nobody seemed to know where my item was. On 4 June, supervisor Anthony, whom I insisted on speaking to after many phone calls to call centre staff, was equally inefficient. He promised to get back to me the same day but instead emailed to say the supplier was closed for the day. Thereafter he never got back to me. I eventually found out that the item would be sent to Mpumalanga and thereafter sent to me in KZN. Why was Makro even routing to Mpumalanga? I opted to phone Makro Mpumalanga myself. By the way, dealing with staff at Makro Mpumalanga was SO much more efficient than Makro online! On Wednesday, 5 June, I was able to find out that the item was actually in the Durban warehouse waiting to be sent to Makro Mpumalanga before being sent to me. The item had been in the warehouse since 31 May! Makro online then said they would get the item sent from the Warehouse in Durban to the store in Durban (Springfield). That only happened on Friday, 7 June. To make it up to me, they offered to arrange a rapid courier service. By today, the 10th, there has been no notice of which courier they are using, what the tracking number is and the website just shows my order as “in progress, handed to courier”. So today was yet another phone call (my umpteenth overall) only to be told that the item would be delivered to me on the 12th of June. I hope to never use Makro online again! Dr. Najendren Moodley 10 June 2019
56 replies
127 months ago
Great attentive service
A pleasure to service my vehicle here.<br> I recently sent my vehicle in
0 replies
127 months ago
A wonderful company that seeks to please
Well informed staff.<br> Easy to get help over the phone.<br> They seem to give after-sales backup better than the manufacturers.<br> Competetive pricing<br> A fantastic store shopping environment. Oh and the store smells so good. :)<br> I will continue to support Classic Trading.<br>
0 replies
127 months ago
New manager that has chased away a client of 4yrs
Totally disgusted with Nashua Zululand.<br> My PABX was on 60 month rental agreement. Term ends May 2016. I also have a service contract(SLA) at an extra payment.<br> My current PABX of almost 5 years old was allegedly damaged by surge. Nashua will NOT replace it or even cover the labour cost of replacement. Insurance must cover the unit cost plus R5000 installation fee.<br> Can they not use the SLA to cover my installation cost? Nee. Because the contract says so.<br> Can they not give me a new unit whilst I continue to pay a rental? Nee. Because the contract says so.<br> Can I wait an extra 6 months for the end of my term and be done? Nee. Nashua will take the current equipment back at the end of 60 months. BUT! If I sign a new contract then Nashua will send me a new PABX if I desire one. <br> This is not business. This is blackmail<br> If you would replace the PABX 6 months from now then why not replace it now and extend my agreement? Or let me pay for the PABX but write off installation since I have a service agreement in place.<br> Fanie Nee-Naber is a short-sighted self-centred manager. Lose me now over R5000 labour vs. keep me on for another 5year contract at almost R1000/month.
75 replies
127 months ago
You don't like customers?
On 25 October 2015 at about 15h00. I bought a tv, paint, carpet and microwave. I had two receipts because the carpet had no shelf pricing so I paid separately once the price was checked.<br> The security guard at the exit took my receipts but lost one(the carpet) of them. It was then found on the floor 5 minutes later and she apologised<br> The \stamper lady"in the meantime had come to see what happened but refused to apologise when the dropped receipt was found.<br> Although she did not personally handle/drop the receipt she refused to identify with my justifiable distress.<br> This format where Game stops you at the exit as a thief until your receipt proves otherwise is very offensive.<br> Your relevant sales people should rather escort us to the exit and get the items stamped.<br> Surely the lady behind the counter should stamp these receipts AT the counter rather than the guard stopping us as we exit the store and then giving the receipt to her whilst we wait like idiots in the mdidle of an entry/exit crowd.<br> And staff like Portia"
75 replies
135 months ago
First Car really is first choice
Great service, great price, great ford fiesta.<br> A mile better than your competitors.<br>
76 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)