HELEN S

How to WOW a customer

Out for brunch, I ordered the basket of samosa and mini pork sausages,<br> Unfortunately the sausages were under cooked<br> I asked that they be cooked a little more<br> Waitress was very apologetic, then supervisor came and again apologized<br> When the waitress returned I received a newly made basket, not just the sausages<br> When I asked why, the waitress said with a. Huge smile 'this is how we apologize'<br> <br> Well done Roots, I will definitely recommend your food and fantastic service