JR
Johan R
Active since Jan 2015
3
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0
Industries
Reviews
3 reviews12 months ago
Sincere Thanks for Assistance with Provisional Patent Extension
Dear CIPC Team, I refer to the confirmation of the three-month extension granted in respect of a provisional patent application (Case No. 2024/03391) filed, and I would like to express my sincere appreciation to all the staff involved — particularly Ms Malebane, whose commitment and willingness to assist even beyond normal office hours made all the difference. Her guidance throughout the process, including the helpful suggestion to file a secondary provisional patent as a safeguard, was invaluable and showed a level of professionalism and care that truly stands out. Your team’s dedication, responsiveness, and support in ensuring that South African inventors are protected — especially at such a late hour and under time pressure — reflects the very best of public service. If more of our departments operated with the same efficiency, teamwork, and sense of duty that you’ve demonstrated, our country would undoubtedly be in excellent shape. With heartfelt thanks, Johan Reynders
0 replies
13 months ago
Concerns Regarding Examination Issue and Billing Dispute
I am writing to formally raise two serious concerns regarding my daughter’s experience at this institution, which require urgent attention: 1. Examination Platform Failure and Result Impact During a recent examination, my daughter experienced a technical issue where her screen turned white while she was still completing the exam. Upon attempting to submit it, she received a message indicating that the session had timed out, and she was subsequently awarded 0%. She made every effort to report the issue and seek assistance, but was met with only automated responses. There appears to be no way to speak to a human representative—there is no working contact number listed on your official website, and the number I found through Facebook only routes to an automated bot. Given that she is working diligently towards qualifying for university, this situation is extremely distressing and has the potential to severely impact her academic prospects. 2. Incorrect Billing and Account Suspension My daughter enrolled in February; however, the school continues to attempt debiting my account for January fees. As a result, the account shows arrears. I contacted your finance department and was told that payment for January is required, yet no one has been able to explain—nor is there any documentation in the pricing schedule or enrollment agreement—why payment is due for a period during which my daughter was not enrolled. Despite repeated requests for clarification, my emails are now being ignored, and her student account has been blocked. This feels punitive and raises serious concerns about the fairness and transparency of the school’s billing practices. At this point, I am at a loss as to how to proceed, especially in the absence of any direct contact channels with your staff. We were enthusiastic about joining your institution, particularly due to the affiliation with UCT Online, but recent experiences have left us questioning whether this was a wise decision.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
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