Melissa S

Lost luggage and no assistance received so far 15 days later

We returned from Dubai on the 1st of July 2024. One of the suitcases was lost and nobody can assist or tell me where to from here. Today is the 15th already and I call everyday and get given email addresses and WhatsApp numbers of so called people that will assist with opening a case. I have no reference as yet. We did complete the necessary form before our flight back to Pe. This had all our info as well as flight and Baggage tag details. What happens next in this case as the service I'm receiving is pathetic to say the least. I was assisted by a Fundiswa as well as Beauty