HB
Heinrich B
Active since Mar 2009
10
Reviews
0
Industries
Reviews
10 reviews6 months ago
UNFRIENDLY and useless App. App is but a glorified self adverti*****t platform. Advisors don't phone back. Impossible to get benifit payments.
My OM annuaty matured about a month ago. I have phoned them to get the options available to me, but the advisor did not know anything and promised to get someone that specialises in annuaties to phone me back. Nobody called. Then I tried installing the App to see if I can do it with self service. It is the most useless app! No self service options, bad navigation, constantly wants to take you back to the online website where it makes you sign in for every move you make. I can not even find my policy on the app!!!? Seriously Old Mutual. You act like the current government. Very very useless and unhelpful. I am really sorry that I invested with you. I hope after this that I never have to deal with this company again. No recommendations from me. At least not good ones!
106 replies
9 months ago
Connex PTZ Camera: Good Product, Appalling & Uncaring After-Sales Service – Proved by Self-Repair! (Sales and service by SMD Technologies)
Sales and service for this product provided by SMD Technologies. I writing this review to share my profoundly disappointing experience with SMD Technologies - Connex Connect after-sales service for their PTZ camera, an experience that highlights their severe lack of customer concern. On the positive side, setting up the Connex PTZ camera was surprisingly easy. The app downloaded quickly to my phone, and connecting the cameras to it was a seamless process. The general build quality of the camera itself appears to be quite good. However, the major issue arose when the camera developed a fault. I discovered that a crucial internal connector, responsible for the electrical supply, had come loose. This prevented the camera from being powered. Given my understanding, this seemed like a relatively simple internal issue that should be easily rectifiable. My attempts to get assistance from Connex's technical department were met with a complete and utter lack of support and a clear disinterest in helping. My calls involved being passed from one technical staff member to another, only to be eventually informed that they could not assist me as the camera was out of warranty. The entire interaction gave me the distinct feeling that there was no genuine desire to help resolve my issue, despite what seemed like a minor physical defect. Being dismissed so readily, even for a potentially simple fix, highlights a severe deficiency in their customer service. What truly underscores their indifference is what happened next: Feeling I had nothing to lose with a non-functional device, I decided to open the camera myself. To my absolute non-surprise, it was precisely as I had explained to their "technical" staff: a small plastic connector that holds the female part of the power plug had broken off internally. With a bit of glue, I reattached it, closed the unit, and the camera is now working perfectly again. This direct experience unequivocally proves that Connex is more concerned about strict warranty adherence and avoiding minimal effort than providing actual customer support or standing by the inherent quality of their products. While the Connex PTZ camera has some initial positive aspects regarding connectivity and build, their non-existent, unhelpful, uncaring after-sales support and their clear lack of concern for customer problems, even simple ones, makes me strongly caution potential buyers. If you encounter any technical issues with their products, particularly outside of warranty, be prepared for a frustrating and unsupported experience where you are passed around, dismissed, and ultimately left to fix their product yourself.
0 replies
9 months ago
Connex PTZ Camera Connex PTZ Camera: Good Product, Appalling & Uncaring After-Sales Service – Proved by Self-Repair!
I am writing this review to share my profoundly disappointing experience with Connex's after-sales service for their PTZ camera, an experience that highlights their severe lack of customer concern. On the positive side, setting up the Connex PTZ camera was surprisingly easy. The app downloaded quickly to my phone, and connecting the cameras to it was a seamless process. The general build quality of the camera itself appears to be quite good. However, the major issue arose when the camera developed a fault. I discovered that a crucial internal connector, responsible for the electrical supply, had come loose. This prevented the camera from being powered. Given my understanding, this seemed like a relatively simple internal issue that should be easily rectifiable. My attempts to get assistance from Connex's technical department were met with a complete and utter lack of support and a clear disinterest in helping. My calls involved being passed from one technical staff member to another, only to be eventually informed that they could not assist me as the camera was out of warranty. The entire interaction gave me the distinct feeling that there was no genuine desire to help resolve my issue, despite what seemed like a minor physical defect. Being dismissed so readily, even for a potentially simple fix, highlights a severe deficiency in their customer service. What truly underscores their indifference is what happened next: Feeling I had nothing to lose with a non-functional device, I decided to open the camera myself. To my absolute non-surprise, it was precisely as I had explained to their "technical" staff: a small plastic connector that holds the female part of the power plug had broken off internally. With a bit of glue, I reattached it, closed the unit, and the camera is now working perfectly again. This direct experience unequivocally proves that Connex is more concerned about strict warranty adherence and avoiding minimal effort than providing actual customer support or standing by the inherent quality of their products. While the Connex PTZ camera has some initial positive aspects regarding connectivity and build, their non-existent, unhelpful, uncaring after-sales support and their clear lack of concern for customer problems, even simple ones, makes me strongly caution potential buyers. If you encounter any technical issues with their products, particularly outside of warranty, be prepared for a frustrating and unsupported experience where you are passed around, dismissed, and ultimately left to fix their product yourself.
0 replies
23 months ago
UNReliable Store. DO NOT BUY FROM THEM!!!!!!!
This is the worst online company I have ever dealt with. Their name should be UNRELIABLE Store. I ordered a cable for my POS Scanner on 15 November. Their communication is UNreliable to non-existent, They sell items they have no stock of and then you pay for it by credit card. Then the wait starts. You can not reach them by phone and rarely by email. Their service is useless and they should be labeled as *****sters on the internet. DO NOT! I REPEAT, DO NOT BUY FROM unRELIABLE STORE!!!!!!!!!
0 replies
38 months ago
Best Restaurant / Coffee Shop in the South!!!!
Excellent Service and super tasty (Freshly made) food. But the cherry on top is their home roasted home brewed divine coffee!!! As a self-proclaimed coffee snob, I never leave without a bag of their signature roasted coffee beans! :-) We travel from Heidelberg regularly to support them. Thank you for a wonderful experience every time!
0 replies
45 months ago
Scamming company selle g your personal info for tele marketing!
This company is selling your personal info (phone Nr etc) to other companies. I was phoned by MyWay and they informed me that they get there info from BLDS. They are aiding companies to scam you. This is a scamming company. They are in btea H of the new POPI act and legal action should be taken against them! If I could rate them zero stars I would. This company is part of the problem that we have no privacy. BLUE LABEL DATA, TAKE MY FRIGGEN NUMBER OF YOUR DATABASE OR FACE LEGAL ACTION!!!!
134 replies
67 months ago
Sun Vacation Club from Sun International Stealing money from its members during COVID!!!
We have a peak week time share with Sun International’s, Sun Vacation Club in the July holidays. In April of this year we requested that our points be spacebanked to be used as RCI points at a later stage. We were originalle helped and advised that we need to pay our anual levies first before this can happen. During this period COVID happened and all the challenges happening with it. (At this stage we did not pay our levies yet) When I started enquiring again about the levy payments, I did not get any feedback from any one at Sun Vacation Club as every body started to work from home. We all had to do this and we all had to run our businesses and jobs from home, so I don't know why my mails and phone calls could not be answered. I send another mail just before end July and then I started to phone everybody to get this info needed to get my points space banked. We all know that there was no holidays and hospitality happening during lockdown. When I finally became very insistant that I need the issue resolved, I spoke to Siwe Sithole and Imelda Letshufi who were both VERY UNHELPFUL. I was told that the grace period was until end July. My mails were never answered and as mentioned, I sent a mail before end July. If it was answered the isuue would be resolved before end July. We eventually paid our levy in August but was told that we lost our points. This is unacceptable to us we tried from our side to resolve the ussue via mails and phone calls, but did not get any replies from any one. But due to the lazy incompetance from Sun Internatinal employees, the time lines were not met! I did not expect this kind of service from a respectable company such as Sun International. All I want is for my points to be space banked. COVID affected us all and I feel Sun Vacation stole my money. Money that could have been used for very urgent payments as I was reterenched due to COVID!!! This is very unprofesional and unacceptable!!!! I have really tried to resolve the issue from my side, but was met with unfriendly and unhelpful people from Sun International.
0 replies
69 months ago
Bad service and potential Makro debtors card security at Makro Alberton
Cashiers doi g this busi ess a lot of damage due to slow non productive service and waisting customer time. Makro also makes copies of customer Debtors Card. This card is similar to a credit card, but just for Makro. They say it is for "security reasons" How on earth do you make copies of a credit card for security reasons. This has the potential to cause security issues!!! I spoke to 2 different financial advisors about this but they insist that it will not cause fraud. Ek do not agree at all.
53 replies
134 months ago
NTT Volkswagen in Heidelberg - Excellent Service
I would like to report the excellent serviced that I received from NTT VW in Heidelberg from Aubrey Beckley and Marc Pretorius during the process of purchasing my new vehicle. Without going into too much details
0 replies
136 months ago
Telkom - Total Incompetence
My business ADSL phone line stopped working. Our first call to Telkom on Monday 26 Jan 2015. The \machine"answer and puts you on hold - prompting you every few minutes that \""your call is important to us"
77 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)