EM
Eugene M
Active since Mar 2015
2
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0
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Reviews
2 reviews88 months ago
PnP has lost the plot and with it good service
This was my email to Pick and Pay customer email: To whom it may concern On the 24/01/2019 I had the displeasure of visiting your Constantia Village branch. As I was standing in the line to pay I was shouted at by the cashier to go “pay in front”. The cashier “in front “ clearly not happy helping me and clearly not happy with her colleague. She proceeded to throw everything in the bag as if it was rubbish being thrown in the bin. Nothing was courteous about my encounter with the staff and i felt as if Im a burden to them. This encounter is very different to the Family store in Plumstead which always gives me excellent service. My suggestion get your staff in Constantia to train at Plumstead so that they can see to which level the service should be. To which they replied: Hi Eugene, Your inquiry (101439): Re: Complaint, Constantia Village has been resolved. Thank you for your patience whilst we dealt with this inquiry on your behalf. If you believe your inquiry to be unresolved or require further attention, please respond to this email to reactivate. In an effort to help us improve our service we will be sending a satisfaction survey. Please can you take the time to rate your interaction with us. Thanks again for your patience. PnP Customer Services Team My question is how can PnP resolve a complaint without even contacting me, this email is clearly just brushing my complaint off as nonsense. Extremely disappointed service from the complaint department as well, I even tried calling and the agent cut my call off. Maybe I should resolve taking my money elsewhere. Clearly the days of Mr Ackerman senior is gone and the younger generation doesnt value good service.
105 replies
135 months ago
Burger no bun and raw
I ordered the Big Bird burger only to recieve no bun with my order, and the patty raw in the middle. Very dissapointed
0 replies
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