KESHNI D

PUTTING CUSTOMER LIVES IN DANGER TO AVOID REFUND

I booked and paid for a family holiday in Mozambique from 27 April - 2 May with Vanilla view Mozambique -villa rentals. We were scheduled to drive to Vanilla View in Tofo from SA. Due to the recent unfortunate and unforeseen xenophobic crisis in our country, we have requested cancellation of the booking for a refund or change of dates. I have expressed our concerns for our lives as we have to drive into Mozambique to the agent and he does not see the crisis at hand and says that the media are exaggerating the matter. Border patrol have even warned those entering and exiting Mozambique to be vigilant.<br> The agent, Casper, point blankly refuses to refund or offer us a change of dates. <br> We are taken aback by this response from the Vanilla View Villas as this was an unforeseen circumstance we had no control over and will not put our lives in danger no matter what they feel the situation in Mozambique is. The news and media are a worthy source and it surprises me that they would put their customers lives in danger just to avoid a refund?!