Active since Apr 2015
Firstly they don't even deserve the one star rating. There should be a scale for negative stars. These people are absolute *******. I've got emails showing dates for my refund which was supposed to be in May 2025. Now we I'm given the run around to submit further documents and file multiple quires for my refund. I've made about five calls and their staff members and useless. The documents where submitted on December and now I've had to resubmit them but still no end it sight for my money. Bonitas, i am going to ensure this reaches all social media platforms so people are aware of the **** service you provide. I want my refund !!!!!!!
Appalled with the customer service and experience with this company, they refused to accept a fitting fault which I had from the day I fitted the low profiles tires 185/35/17 Nankang's. I was told that there was a fault with the wheel which had impact damage so I proceeded to change the rim with my spare which i didn't have on the day and proceeded to change it at a fitment center closer to home. A few days later the tire ran down again pointing out that it isn't a rim fault and is most likely the tire. I went back to the store and met the with the rep for Nankang who assessed and inspected the tire only to find that the bead on this tire was cut! And also that it is because of the inner paint of the rim causing the the leak. Now bare in my my frustration having to go back and forth with this problem. I asked for my tire to be replaced with a new one to which i was told isn't possible because I had taken this tire and had it changed an a different fitment center yet I've been having this problem from day 1 of fitting these tires on. The owner Riaz and manager refused to take ownership of the fault, pinning the blame on the other fitment center. To avoid more frustration I offered to just buy a new tire as they were certainly not going to replace it for me, the owner Riaz offered me the new tire at half price which i accepted however the manager insisted on removing the inner paint and fitting the same damaged tire on the rim. Nevertheless i went ahead and did that however without having peace of mind. I went back to the store today 27/11/2020 to fetch my "damaged" rim as i was told that they could not repair it and just purchase the tire i was offered at half price only to be told that I couldn't do that without giving the "damaged" back which i already paid for obviously. I refused to do that as I paid for it and it belongs to me. They refused to give me the new tire at half price without giving the other one back !!! I fitted these tires on the 15 Nov 2020 and since that day it's been endless headaches !!!
2nd day now in the past week where ii was unable to make calls. Bad enough i was late for work and stuck in traffic. Then couldn't contact anyone to inform them why i was late. <br> The other incident this evening where I couldn't call my chick. Truly poor service for being a loyal customer for years, not to mention i have 3 contracts with them. iPhone 5s, iPhone 6 and samsung s4. Which i pay a ridiculous amount of money for each month.
ATM f*#ked and not giving my money. Now must wait until the 5th for investigation and money to be given back.<br> Phoned the call center and they advised that this is the process. Utter BS.
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