KM
karabo M
Active since May 2015
2
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0
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Reviews
2 reviews21 months ago
Horrible service from management to staff
I booked in my car for service on Tuesday 16 July 2024 at renault fourways.on the 16/07/24 time 06h50am I was at the dealership to drop off my car.i was second person there.all was well till I get a call to say my claim was rejected as I had excided the service kilometers of which was not true the made a mistake.then my insurance company asked me to ask them to put in correct kilos. Claim then was approved.but then I never got a call to fetch my car but I then call the dealership at 16h30 if car was ready for pick up.no one answered my calls from 16h30 t017h00pm.i was at work I had to make plans to get myself home as I did not have a car. My car stayed at the dealership for 3days.no one cared about my car and my safety.or even getting an apology from anyone even the brunch manager. After I told the to make arrangements to fetch me as I was booked off sick.i got to the dealership asked to speak to branch manager Yusuf he was not helpful and not apologetic told me the is nothing they can do with us situation.the money I used to get myself home that night and the other 2days they cannot do anything about. The service there it so bad that the recipient's that did all this never apologized for how she spoke to me on the phone ,even in person.manager never called her to discuss the matter.i was only give my car key to go. Anyone who wants to get ur car serviced don't go to fourways renault more so if u are a black person.
0 replies
133 months ago
unhappy member
I was approached by Mohammed on the night of 30april 2015 at9h00pm.told about promotion they HV.free joining and kids free.we even went to the club.when we were doing paper work they ask if I had my kids birth certificates and I did not ,but they said it not a problem. They will call head office to explain the situation so that I can bring the certificates. Then continued to sign me in.on Friday I get a call from Bongani telling me that its a holiday and head office they don't work but he will call me on [URL Removed] Monday no call. Tuesday I decided to call as I see deductions on my bank account.to find that Bongani is on leave from Monday. Ask to talk to Mohammed who said we should come to the club, just to be told we should call head office myself about the situation. Thursday I called head office to be told the club should called not me.referred back to the club that they should do something.nothing is been done.need to know what heppening about this.I joined to be with my kids there.
76 replies
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