NW
Na W
Active since Jun 2015
10
Reviews
0
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Reviews
10 reviews7 months ago
Samsung-worst after sale services received
I purchased a Samsung washer and dryer in August. The dryer was never opened. Samsung Customer Service clearly told me I had 30 days to return it. When I tried, Samsung refused, claiming a 14-day policy, and then said their staff “made a mistake.” This is misleading, unfair, and unacceptable. Customers cannot be punished for Samsung’s own errors. To make matters worse, the staff who called me about this was extremely rude and unprofessional. Samsung’s return terms were also not clearly disclosed at the time of purchase. This is a clear case of poor transparency and bad customer service. after 3 weeks, I have not received a solution yet. Samsung customer services called me twice only to tell me that they are still busy resolving this, but no outcome yet, and I am still waiting. This is really a waste of time.
53 replies
7 months ago
Samsung Misleading Customers and Refusing Fair Return
I purchased a Samsung washer and dryer in August. The dryer was never opened. Samsung Customer Service clearly told me I had 30 days to return it. When I tried, Samsung refused, claiming a 14-day policy, and then said their staff “made a mistake.” This is misleading, unfair, and unacceptable. Customers cannot be punished for Samsung’s own errors. To make matters worse, the staff who called me about this was extremely rude and unprofessional. Samsung’s return terms were also not clearly disclosed at the time of purchase. This is a clear case of poor transparency and bad customer service.
159 replies
64 months ago
Lane keeping function stopped working, but not covered by warranty plan???!!
I have my Supra purchased in Novemeber 2020, in December the Lane keeping function stopped working, I sent my car in to Monument Toyota Constantia for repair. They suspensed the problem is caused by the windscreen replacement done by a supplier appointed by my insurer, but Toyota cannot provide me with any evidence or report to state this for me to go back to my insurer, instead, they ask me to pay the repair upfront myself, because this issue is not covered by the warranty plan??? This is the worst experience I ever encountered with any dealer in the past 10 years, my car is sitting in their service department for 2 weeks now with no further arrangemen. It seems they want to blam the windscreen without have any kind of confirmation of the cause. How a electronic part can be broken within 2 month normal and very little driving??? this is a factory faulty to me, and Toyota just want to get away with it??
0 replies
65 months ago
Safarinow took the payment without booking confirmation???!!!!
I have booked a hotel on Safarinow for my december holiday, but after the payment done, the website diplayed an error saying "payment went through but booking is not confirmed". I have sent serveral emails to Safarinow, no reply at all. And I am about to go on my trip, still without any booking confirmation nor refund to rebook another hotel!!!!!!!!
56 replies
122 months ago
No Response regarding last report here
I have wrote a report on 14the March regarding the appointment making error on the website, I have received one email which request my login details, then i have not heard a word from them again.<br> I tried to claim for refund, however, VFS will charge R500, and only refund the rest.<br> I cannot accept this as the problem is caused by VFS's website is not functioning.<br> <br> Please provide me with a solution urgently.
75 replies
123 months ago
CANNOT MAKE APPOINTMENT AFTER PAYMENT MADE
I have filled in online forms for my PR application during Feb and paid for it. Then i made an appointment, however, i could not obtain the police clearance before the appointment date, so i went back to VFS website to reschedule, it allowed my to reschedule, but i could not choose any date during March, so i contacted the customer service, they have told me that the schedule for March has not been released yet. Due to my original appointment date is very close by then, so i decided to cancel the original appoint first and make a new appointment whenever the schedule for March is released by VFS. I have then tried to make a new appointment for an month without success, the website just turns into a yellow error page after i click on \make appointment\". I tired on different browsers and computers. Then i sent an email to query about this, customer service just replied they have forwarded the email to another department, until now, i have not received any response on how should i make an appointment if the website is broken.<br> I'd think that if the whole process must be made via website, at least VFS should make sure the website works."
75 replies
126 months ago
samsung tablet fault product
I have received a Samsung tablet as a birthday gift last year September, i used it for like 2months time, then it started to give problem, the tablet started restarting automatically, and show battery full when it's on charger, the moment i take it off charger, it shows low battery and starts restarting itself. Unfortunately the person who bought me this tablet cannot find the receipt of purchase since he was busy moving. So i took it to a normal cell repair shop, i thought must not be a complicated issue because it's still like new. However, i have spent about thousand Rand for changing the new battery, reinstalling the software etc., nothing helped. The tablet is still with the repair shop now. <br> I seriously consider this tablet as a fault product, because the problem started after i used it for a very short period of time, and during this short period of time, i did not use it often, most time just lying on the table. This is totally unacceptable, this tablet was a quiet new model on the market at the time i received it, by the time that if i ever can get it fixed, it will be one of the old models, this is such a waste of money.
75 replies
128 months ago
still waiting for my order
I have placed an order on L'Occitane's website on 10th Sep, then i received an email the next day says my order has been dispatched. But i haven't received it after a week, so i contacted the customer service to confirm the delivery date, then the customer service replied me that one of the items in my order was out of stock, but they will send it out on 18th Sept. <br> However, until today, i have not received anything, and no one has replied my query message that was left from the website.<br> Can anyone please confirm when will i receive my order? Order number 17601671 .
0 replies
132 months ago
PARCEL MISSING. NO ONE ANSWER MY PHONE OR EMAILL
I have wrote a report regarding my missing parcel on Hello peter on 9th June 2015. the only response i have received was telling me to send email to post office customer service or JIMC customer service. i then forwarded all emails between me and post office and JIMC to both post office customer service and JIMC, haven't heard a word from them yet. <br> The parcel was sent by Rivonia post office to HUB for an reassessment on 10th April, after more than 2 months waiting, no one can tell me where it is. now the customer service does not even bother to answer my email anymore. Tracking number of my parcel: II293005900ZA
76 replies
132 months ago
Parcel missing
I have this international parcel was sent by my family overseas to South Africa, it was delivered to Rivonia Post office on 4th April 2015. Rivonia post office phoned me to advise the custom duty amount, and asked if i want them to send it back to custom for a reassessment, and i said yes. then parcel was sent back to custom on 10th April. <br> For the past month, i have been trying to call and email the custom and post office to query where is the parcel. Two people in Post office replied me in email told me this parcel has been sent to Randburg Post office on 6th May 2015. But when i went to Randburg post office, the lady working there told me it is not with them, it's still sitting with HUB. <br> the parcel has been in SA for over two month, and no one can tell me exactly where is it.
76 replies
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5 Star
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4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (60%)
1 Star
4 (40%)