MM
Mojaki M
Active since Jul 2015
38
Reviews
0
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Reviews
38 reviews1 month ago
FNB Scratch & Dent - claim rejected: Follow-up after 4 days of no response
I am still waiting for a copy of the following: 1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants) 2. The outcome of your investigation I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
53 replies
1 month ago
FNB Scratch & Dent - claim rejected: Follow-up after turnaround time lapse
I am still waiting for a copy of the following: 1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants) 2. The outcome of your investigation I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
0 replies
1 month ago
FNB Scratch & Dent - claim rejected, daylight *******
I took up an FNB Scratch & Dent Policy for my vehicle on 1 August 2019. The policy number is FNB8063599. I have never lodged any claim until Wednesday, 25 February 2026. The claim (Ref Number 102094981) was lodged via WhatsApp, along with the photos needed to assess it. On Monday, 2 March 2026, I received an email requesting me to phone a ********** number. During my conversation with the consultant at MotoVantage/SMART/Motorite (no longer FNB) is was informed that my claim for scratches on the vehicle has been rejected because their service provider says the scratches will cost R24000, which exceeds the FNB policy rate of R3000. My question to the consultant was the following (to which she hesitated to respond to): I have submitted pictures of three areas on the car (both close up and further away from the car), does none of those scratches not qualify for a repair? I am told that I will be receiving a letter of rejection of the claim. I am still waiting so that I can pursue the matter further to demand justice. I have paid for the policy for well over 6 years without fail.
159 replies
1 month ago
FNB Scratch & Dent - claim rejected, daylight *******
I took up an FNB Scratch & Dent Policy for my vehicle on 1 August 2019. The policy number is FNB8063599. I have never lodged any claim until Wednesday, 25 February 2026. The claim (Ref Number 102094981) was lodged through WhatsApp, including the photos that were needed to assess the claim. On Monday, 2 March 2026, I received an email requesting me to phone a 087 312 1079 number. During my conversation with the consultant at MotoVantage/SMART/Motorite (no longer FNB) is was informed that my claim for scratches on the vehicle has been rejected because their service provider says the scratches will cost R24000, which exceeds the FNB policy rate of R3000. My question to the consultant was the following (to which she hesitated to respond to): I have submitted pictures of three areas on the car (both close up and further away from the car), does none of those scratches not qulify for a repair? I am told that I will be receiving a letter of rejection of the claim. I am still waiting so that I can pursue the matter further to demand justice. I have paid for the policy for well over 6 years without fail.
106 replies
3 months ago
KFC Raymond Mhlaba Street appalling service
I would like to express my displeasure with an appalling service received on 9 January 2026 at the Raymond Mhlaba Street outlet in Bloemfontein . I waited for the basic streetwise for more than 40 minutes. When enquired about my order one of the assistants claimed to be waiting for burgers which I did not order. To make matters worse that were just going laughing and having conversations while I wa made to wait that long. More than 3 customers came after I had placed my order. That’s when I realised that my order was not being attended to.
56 replies
6 months ago
Loyalty pays off with OUTsurance
I have just saved almost R700.00 after requesting a premium payment review. Awesome service
53 replies
18 months ago
Media24 subscription trap
I took up a Black Friday subscription promotion in 2023. The payments were going through my credit card. Now on 19 October 2024, I discover that an amount of R849.99 has been deducted in favour of media24. I then sent an email quiry the payment. After a while I received a response to the effect that they hoped I found the transaction in order. According to them they have to take the money upfront because I did indicate that I do not need the subscription any longer. My questions are the following: 1. When was I reminded that a new subscription will be activated at this amount so that I could immediately reject ? 2. Why is this subscription gouged upfront while previously in was on a monthly basis? I then called on 19 October 2024 to follow up. The employee at media24 then told me about the Ts&Cs. That one sided renewal can cancelled only in October 2025. Obviously I find this ridiculous. The employee promised to call me shortly afterwards. Tgzt was around 10h43. She never did. I think she knew that the call centre was closing at 11h00. She was actually dismissing me. Media24 please stop with unfair business practice. Your offer of last year was just trap so that you could later gouge mobey from your subscribers.
0 replies
28 months ago
FNB Device Guru Mecer 2000VA UPS
I app**** for a Mecer 2000VA Line Interactive UPS from FNB Connect in October 2023. The application was approved with Order Number FNB1049973. The Mecer UPS was delivered on or about 11 October 2023 after some confusion by FNB Connect (they had given the wrong delivery address to the courier company). The sole purpose of acquiring the UPS was to use it with my laptop to safeguard it against any potential damage that may be occasioned by the prevailing load-shedding. Then on 18 November 2023, I noticed that the UPS was sounding the alarm rather strangely when it was plugged in. The alarm would go on forever forcing me to switch it off. On 19 November 2023, I called the FNB Device Guru to report the matter. The FNB Device Guru I had a conversation with then suggested that he needs to consult the instructions manual to see if the problem could not be resolved (I have no idea why he suggested that). Subsequently, it was agreed that the UPS would be collected by courier. But the same agent from FNB asked me to take photos of the device, packaging and all other items that were delivered with the UPS. I obliged and emailed the images through. The UPS was ultimately collected on or about 23 November 2023 (after some delays on the part of FNB). Quite some time passed after the UPS was collected for inspection by FNB. On 12 December 2023, I called FNB Device Guru to enquire about the progress since the device was collected around 23 November 2023. The FNB agent then told me that the UPS report received from their repairs division said the device was damaged by a power surge. Therefore, I must pay for the repairs as FNB was not liable. In addition, the agent told me that one of their Ts & Cs is that the power surge is not covered by the warranty. I protested and said that I would not accept that. I asked him what the purpose of a UPS is if it could not regulate power surges. He could only say that these were the Terms and Conditions. He promised to go consult his seniors on 12 November 2023 and revert. He never came back with any feedback. On 13 November 2023 I received an email from FNB Device Guru indicating that: - I have to pay R 879.75for the repairs of the UPS, - If I do not pay for the repairs, I should pay R 185.00 so that the broken UPS can be returned to me. Of course, I am rejecting all of these outcomes. The questions that come to mind are is FNB selling sub-standard electronic devices? When these devices fail the customer has to carry the burden? What are the functions of a UPS? Just because Mustek made this finding in their assessment and rejected the claim from FNB, FNB passes the burden to me the customer. Some of the functions of a UPS include the following: 1. Surge protection, 2. Voltage stabilization. The FNB Mecer 2000VA UPS failed the quality test dismally.
129 replies
29 months ago
Premature Contact Cancellation Paid but not Converted to Prepaid
I sent in a premature cancellation request form and complementary document (copy of ID and Proof of Payment) to Vodacom using the email address provided in the cancellation form. The email was sent on 28 November 2023. The number in question is the following: 0825255330. My understanding of the premature cancellation is that once the documents are received by Vodacom they check if indeed the payment was made to settle the cancellation. I am now surprised that the number 0825255330 has been loaded with data on 01 December 2023. It is my understanding that the number should now be on prepaid as I have met the conditions for premature contract cancellation. One gets a sense that the cancellation department of Vodacom is on a mission to resist requests by customers to cancel contracts whether prematurely or when they have reached the end date. I am saying this because I have another number that I requested a cancellation of on three occasions. I was then told by all three agents that I was a valuable customer. They advanced suggestions like why I don't take a different data contract instead of cancelling. They were coercing me despite my reasoning that I was struggling with the network quality in my area. There is no way I could renew an expired contract when the Vodacom network quality is poor in my area.
142 replies
30 months ago
Vodacom Call Centre Agent: Drops call in my ear while I'm talking
I would like to bring the attitude of one of your call centre agents to your attention. I made a call to the cancellation department to obtain a quotation for a premature cancellation on a data contract. The reason for that is that I have been experiencing a poor data connection for the past 3 months either at home while using a router or during my travels while using the SIM card in my phones. So the contract in question is ending on 02 December 2023. Instead of responding to my request e went about convincing me to opt for another SIM-only new contract. He was so persistent on me getting the contract that he's been phoning me the whole day on Friday, 20 October 2023 even I had said to him that I am in meetings. I have just received another call from him again today (23 October 2023). I think he's determined to persecute and annoy me for indicating that I intend to cancel the contract. Unfortunately, my mind just switched off when I saw his number that I forgot his name. But the name that he's been calling me from is the following: 082 195 8000. The time of call is 11h57. Please call him to order so that he stops pestering me. He even dropped the call in my ear this morning while I was explaining to him that I am not interested in taking up his proposed new contract. How rude of him!!!!
262 replies
Review Distribution
5 Star
2 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (13.157894736842104%)
1 Star
31 (81.57894736842105%)