SD
Sisekelo D
Active since Jul 2015
5
Reviews
0
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Reviews
5 reviews7 months ago
Great insurance service
Ever since I started using this insurance over seven years ago, I have been impressed. I have claimed a couple of times over the period and their service has been consistently satisfying. Quick and hustle free.
53 replies
8 months ago
Ford: ********* Car Dealer (Stay away if you can)
STAY AWAY FROM FORD - ********* car dealer. I was warned by a couple of people before I bought their car, I was also warned to get rid of the car much earlier in its life-time and I didn't listen. Now I am regretting. Dear Friends, this is an Alarm, be warned!! Don't be like me. I wish I could give a zero rating, but sadly that option is not available. I have a 2015 Ford Focus 1.0 Ambiente. The car has a great service record with certified service centres, most of which is the dealer itself. According to Ford, the car should be serviced after 20,000km (or 12 months), and at this time, the car should have been serviced at least 11 times. The car was purchased in June 2015 and I have been the only owner. Based on the warnings (from people) I have received before regarding this brand, I made an effort to service the car more than required, thinking I will be saved from possible trouble, however, the very thing I feared most soon caught-up with me. I have serviced the car 14 times, which is 3 more times than required (where minor services were done at 10,000km or 6 months). On the 25/07/2024, I took the car to Action Ford Roodepoort for a 200,000km service. Exactly a year later, on the 22/07/2025 (a Tuesday), I took the car to the same dealer again (Action Ford Roodepoort) for a 220,000km service. My Service Consultant was Isaac Motsepe. Three days later, on the 25/07/2025 (a Friday), which was less than 100km after the service, the car displayed a low oil pressure warning light, and immediately switched off the engine and stopped in the middle of the road. The car was immediately towed back to the dealer for diagnostics. On Monday (28/07/2025), first thing in the morning, I quickly went to the dealer and asked to check the engine oil, in the presence of the Service Consultant (Isaac Motsepe). Guess what: the engine oil was as dirty and dark as it could be - the car had not been serviced, despite having been invoiced and paid the full amount (R3,9k). Isaac saw this and could barely explain why that was the case. Anyway, I waited for the whole week for a diagnostic report without any feedback. Losing my patience, I went to the dealer on Friday (01/08/2025), first thing in the morning to demand the report. Isaac then gives me a postmortem report. Guess what: the engine is dead, it needs replacement at a cost of R175,333.69. What?? The car's book value is nothing more than R115k already. Anyway, I phoned a couple of independent service centres for a second opinion and 3 of them explained my situation exactly, even before I could go further with my story, as if they were prophets. They narrated how, in the last 6 months or so, they had dealt with this Ford Focus (and Fiesta) issue from different clients, and that I was just one of many. Now, why would one take their car to the manufacturer for service, where the cost of services is much higher than other services centres? Precisely to safeguard from having to deal with maintenance errors. Having taken the car to the dealer, why was I not made aware of the looming disaster of my car's engine total failure? Why did they not service my car on the 220,000km service appointment, and why was I charged? Why is Ford not being honest with their clients about possible design, manufacturing or maintenance requirement errors with these engines? Or is it possible that Ford is not aware? This is scandalous!!!
0 replies
21 months ago
Santam, Insurer of Choice
This insurance company has consistently delivered on their claims. For me, they are still at the top insurance solution offerings.
58 replies
30 months ago
On-Air Tv - Run away, ****s
Guys, this company is a **** and *****ULENT. The mislead people. Their consultant sold me a Decoder package in July 2021, for a two-year contract at R189. To cut a long story short of worse services in between, they stopped debiting in August 2023. In November 2023, and they resumed debiting, now the debit had reduced to R79, and only them know "why?". I cancelled, revervesd and stopped the R79 debit, and now they are sending me email communication threatening to blacklist me. These guys are a ****!!
131 replies
131 months ago
Cancellation of policy
On Monday (20/07/2015) I spoke to a consultant, and he gave me comprehensive car cover options which were ridiculous for me as an experienced driver. He, however, deceived me by saying I was not going to find any other deal that would be better that what he was offering me, hence would not be able to collect my new car from the dealer. I then reluctantly chose one of his options, which I later felt I had being arm twisted because I did actually found a far far better deal with another insurance provider.<br> <br> The drama started when I wanted to cancel this miway policy. I can write a 50-page book trying to narrate what these guys are doing now. My efforts are thwarted in everyway when I try to phone the call centre, I am being put throuh phones which are never answered, and my emails are not responded now. The fact is, I have already collected the car, with the other insurance provider's cover (policy), before the date myway had advised me to collect it on (24/07/2015), which would also be the date they'll deduct money from my account. This is pure thivery and lack of trustworthyness.
75 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)