JH
Jo-Anne Hobday
Active since Aug 2015
2
Reviews
0
Industries
Reviews
2 reviews6 months ago
Excellent Service
I have used CK Gate Auto for a few years now and am constantly impressed. Their professionalism, communication and service is unparalleled. My latest experience was with Kevin and it was seamless, efficient and stress free. Keep up the GREAT work!
0 replies
130 months ago
No response to billing queries!
I tried to upgrade my contract 3 months ago, what should be a simple task resulted in me getting a huge bill as i was upgraded onto an incorrect package (despite the cap on my account). This took 2 months to 'resolve' during which i was disconnected on numerous occasions each time have to spend up to 30 mins on the phone with the call center and explain the WHOLE story over and over. When i finally (after 2 months of trying) was contacted by the accounts department and they agreed to credit the amounts and just charge me according to the correct package i immediately paid the agreed amount. This was never credited to my account nor does the payment reflect on my statement. i then received a 3rd bogus bill which i once again queried and since last week have received 3 reference numbers and still no feedback! I can not believe that such a simple task can be so difficult and now think i am on the incorrect network. My phone remains cut off as i have not paid the incorrect amount! I have called, emailed and done web inquiries and still get no feedback! Very disappointed
75 replies
Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
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