Yajna S's Profile | Hellopeter

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Yajna S

Active since Aug 2015

3

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3 reviews

3 months ago

Terrible Customer Care

I contacted Intercare for over 6 months about an outstanding bill that was not claimed from the medical aid, they never responded to emails. Each time I called, they said they would investigate and get back to me. No follow-up from their end. Now they have handed me over. I have supported the Waterstone Branch for over two years, but this is the worst service that I have received from their headoffice accounts team. They are unprofessional with zero customer centric ethics. Every lady that I spoke to promised to get back to me via phone or email, but never did. My family and I will no longer use any of the intercare branches.

0 replies

13 months ago

Sells **** Frangrances

One day only sells **** perfumes masked as parallel imports. The perfume does not come with a serial number and the scent and longevity is poor compared to the real product.

0 replies

133 months ago

Seems you are virgins even at customer service

My statement advises that I can pay my monthly installment using an Absa branch. I do so to close my account balance of R25.14, I pay R25.20. 3 months later I am receiving a statement to pay R50.00 as a bank charge for making payment...Really!? Why not include that cIause when you advise me to pay in that way? Call in and im told that is correct, it seems suddenly the only way to pay is eft to avoid a charge (should have told us before). And if I don't have online banking??? So I request an email of banking details so I can be rid of such a pathetic excuse for a service provider once and for all and I'm told that can not be done, ask for manager, again that can not be done either, ask for a call back from manager and hey guess what, can not be done either!! What can you do?? Say to the representative that I will go to hello peter, maybe then I will receive a call and I am told, yes maam, thank you! This is just ridiculous...it is my duty to inform my fellow consumers and more over my friends and family that deal with both virgin and Absa about such unprofessionalism. Time to switch guys.

1 reply

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1 (33.3%)

1 Star

2 (66.7%)

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