CM
chadi M
Active since Aug 2015
150
Reviews
0
Industries
Reviews
150 reviews1 month ago
Bad service
We havd logged a complaint regarding the horrible experiece we had with this shop for selling us bad rottem chicken and refusing to refund
53 replies
1 month ago
Extremely bad service
I am writing this complaint on behalf of my sister, Lizzy Sebonye, regarding the shocking and traumatic customer experience she and her son endured at Pedros Wonderpark. On the day of the incident, Lizzy’s son purchased a full chicken from the store and took it home. After taking the first bite, he immediately threw the chicken in the bin because it had a disturbing, unpleasant taste. He then informed his mother, Lizzy, who tasted the first drumstick and found it acceptable. However, after tasting a second piece, she also noticed the same awful taste and discarded it. Her son immediately returned to the store with the chicken to report the issue, but the store refused to issue a full refund. Lizzy then had to drive all the way to the store herself. Upon arrival, she encountered an extremely unprofessional store manager named Brenda, who insisted she could only refund half of the purchase because four pieces were missing. Brenda further claimed to have consulted with someone named Lizwe, who allegedly agreed with her decision, despite the fact that the food was clearly not fit for consumption. After nearly an hour of heated back‑and‑forth, the owner was eventually contacted. He approved the full refund but demanded a copy of Lizzy’s ID, which she rightfully refused to provide. At no point was any empathy shown, nor did anyone acknowledge the seriousness of selling food that appeared to be spoiled. This entire ordeal was: • deeply unprofessional • lacking in basic customer care • dismissive of legitimate health and safety concerns • emotionally distressing • and indicative of extremely poor service standards It is unacceptable for a reputable brand to treat customers in this manner. It is even more unacceptable to sell food that tastes rotten and could potentially make people sick. Pedros Wonderpark urgently needs customer service training, management retraining, and possibly health and hygiene inspections. As customers, we deserve better. This cannot be ignored, and appropriate action must be taken to ensure no other customer goes through such humiliation and health risk. Kindly address this matter with urgency. Sincerely, On behalf of Lizzy Sebonye
106 replies
1 month ago
Poor admin and ppor client sevice
Since Friday we are struggeling to log in to the app. It throws out an error. We cant log a call, bec we cant do in app auth. We dont have any access to our bank account. We are standerd. Calling the call centre and no one is assisting!!
106 replies
1 month ago
POOR CUSTOMER SERVICE
can someone tell me what is the turnaround time to respond to emails? not even acknowledgement of receipt? that's why I hate it so bad that my money is with this company - please can someone tell NAOMI COMBRICK TO RESPOND TO MY EMAILS
0 replies
1 month ago
bad customer service
I have since placed a tyre claim, it's very saddening that one has to always beg for update, I asked Johan update in the morning at 8:14 and he said he was going to follow up, no feedback since then, the question is such a small claim and a person has to beg for updates, does he understand how it feels to be driving around with a spare wheel, what happened if i get another incident - does it really take this long for a tyre claim to be sorted
0 replies
2 months ago
Poor client service
Anyone that has mercy to understand a pothole claim and driving with a sparewheel will look into. Because my daughters broker wont update me nor my daughter unless if we ask. But i think this is sad to wait for a claim thats not even 2000 to be paid to get a tyre and be ignored. I send Johan msg at 8 and since then he went AWOL. Is this what customer service has boiled down to
53 replies
2 months ago
Poor and bad service
We had to wait for a so called Refiloe at kisoki for over 20 min as per Zanele. This is the most pathetic service at shoprite
0 replies
2 months ago
bad client service
i have send them email last week friday asking they change my bank details to this date no one has rep**** to me, and then when i would need to claim from my savings we will have drama like always. MY PENSION FUND IS STILL WITH THEM, HOW I WISH I CAN LEAVE THESE GUYS- PLEASE CHANGE MY BANK DETAILS AND ANSWER MY EMAIL- I DONT WANT DRAMA WHEN I WANT TO CLAIM ON 1 MARCH
56 replies
2 months ago
Excellent employer
The best employer. I have been in the insurance space for over a decade and have never had peace of mind than now. Although the field has pressure but reporting to Ria Furriel a d Marrian Dysel is a blessing to me. King price is my home . To add more what the best training department they have. The stuff is the best
280 replies
3 months ago
Bad customer service
Can you guys reinstate my services, this is unacceptable that I have paid and still have to be without wifi, you are to quick to cancel people's service and disconnect without grace period now that one has paid i must run around like a headless chicken begging for people to reconnect me. Please have grace and mercy
112 replies
Review Distribution
5 Star
9 (6%)
4 Star
1 (0.6666666666666666%)
3 Star
0 (0%)
2 Star
8 (5.333333333333333%)
1 Star
132 (88%)