LK
Lana K
Active since Sep 2015
8
Reviews
0
Industries
Reviews
8 reviews43 months ago
Shocking Experience
Replacing clutch under warranty absolutely shocking from time of delivery to receiving car 5weeks later
0 replies
57 months ago
Shocking service once again from Clicks
Just another shocking experience with Clicks.. Clicks in Zeerust, Herm****, Gansbaai need to learn what the meaning customer service is all about. They really have no clue that tge person in front of them might be dying and to say "we are short or out of stock of your antibiotics" and that is your problem. With no offer to call on another Clicks to see how they could assist. Hello Peter has been informed before also with no response , apology. I so wish there were more smaller local pharmacies which we can rather support as it seems these guys have just got too big for their boots. I am a pensioner with heart and lung desease and had to get my prescription from Clicks Herm**** after i was tested for Covid. Put peoples lifes first, i dont think so.
0 replies
60 months ago
Non Existing Service
As I have not had the courtesy of a response on my previous complaints, let us see whether I am going to get a response on my current complaint. I renewed my contract(to my biggest regret, only because the MTN Tower is the strongest where I live) I requested a breakdown of my April Account. As from R657 to R2007 I just want to know the breakdown as I took out a second contract. They promise a response within 8 hours and needless to say this was not honoured. I then receive a response advising me that an attachment is attached to response. Guess what, no attachment, I have subsequently, by e mail, informing them there is no attachment. And yet again there is a attitude of "it is your problem". I am 45kms from the nearest MTN branch and because of previous service failures, do not wish to go there.. Has MTN now become too big hence them not caring or responding to customer care. I thought going through Hello Peter, I would get a response, but needless to say, you have also lost the battle bringing poor service to the fore.
0 replies
62 months ago
SHOCKING SERVICE
I, at last went to MTN branch in Herm**** for an upgrade on Monday. I also asked for a new contract for my daughter. During the whole process I had the feeling that they were aware of my writing to Hello Peter as snide remarks were passed by manager and staff. During the process as I was now waiting for 2 hours I asked whether I could go for something to drink bring diabetic while the agent was loading or whatever he did to my cell and was told in the affirmative. After an hour I cam back only to find agent to have assisted other customers and got no further with my service. When I enquired I was told that I decided to go for something to drink and just carried on attending customers until I was next in his "line". A lady walked out commenting on the poor service she was receiving. When asked about the papers for the new contract I was told he forgot about it. Needless to say exactly 4 hours later I walked out of the shop leaving my daughter behind as I had to get back to Franskraal. The non reply by MTN to my first experience is just an indication as to why their service is absolutely shocking. I did not asked for a refund, all I expected was for MTN to ultimately acknowledge poor service. In not replying is a clear indication as to why their employees take this "could not care" attitude. In closing, I sincerely don't wish for the mothers of these staff members, not ever to go through the shocking service and long hours of waiting that I as a senior citizen had to go through.
0 replies
62 months ago
BAD SERVICE
What a nightmare of an experience. I am a pensioner living 45kms and 3 road works to the closest MTN branch. Since January i have been receiving notifications that i am due fot an upgrade. So i called the Herm**** Branch to ask what all do i need to do the upgrading. Spoke to Jeandre and was asked just to bring my ID as i am a current client if MTN. I must just give him a call on the 3 Feb so that he can get a Samsung cell ready for me as Huawai was not available in the model that i had before. 2 days later i tried to call him again and their number just rang. Out of desperation i called their national customer care centre. Whilst speaking to the agent i was informed that i must pay in R1300 as my upgrade can only be done during March. I then called Jeandre again to which he advised me that this was incorrect and whist speaking he said "just hold on " then said sorry i have to pay R1300. After i explained that i had to pay fuel to Herm**** and a day out of my schedule, just to be told that i had to pay R1300 which i did not have. Great was my disappointment but was told if i come in March, there will be no additional costs. To cut a long and frustrating story short, i called again today as i have lost my faith in the service which i received. Again had i not make the call i would not know that i now must pay R730. REALLY can MTN not train their staff properly in order not to be inconvenienced. When i get notifications to say I can upgrade my cell, at least tell me what the implications are. This would have cost my 2 unnecessary trips with fuel as well as cash which i do not have. Then i said maybe i should change my supplier, i dont get an apology for the short comings of M TN, i get told to make sure that the reception is better should i change the supplier. No apology for bad service. I was in the service industry for 44 years and am appalled that service these days seems to be non existent with big Corporate Companies.
0 replies
63 months ago
Poor Servic
I have made countless calls to the customer care center wrt a claim to DrBosman which was not paid in full. After several calls without success i asked to speak to a supervisor, this was approximately 6 weeks ago. I was told that the doctor's rooms quoted incorrect codes. And once they resubmit this claim would be paid in full as i am a chronic patient. I called doctor's rooms and requested them to call medical aid directly. Another small amount was paid but R381 was still outstanding. I once again called and was told by Lungi that she would come back to me in 20 minutes time. That was Friday last week. It is Friday again. I then called the Wednesday this week and was promised by Linda she would call me by 1500. Needless to say that has not happened either. I then wrote on the Discovery's customer complaint page on Internet on Thursday and guess what still no response. I am a 67 year oll pensioner with chronic heart problems and have never experience my claims for my heart to be rejected. I went to see Dr Bosman as l thought i had a slight heart attack. I was referred by him to see my Cardiologist, Dr Middelmost by whom i was referred to Dr Largot who did a arm and groin angiogram. This revealed that the nutrial heart valve was leaking and enlarged. Not a pleasant experience knowing that i had to go for a Covid test prior. All this was paid in full, yet the doctor that started the process is not being paid by Discovery. I have forwarded numerous documentations to Discovery and always get a reference number within minutes but meant for nothing. I have sent numerous grateful reviews to Hello Peter, i hope you will be able to assist as i have come to the end of not getting any joy. I thank you kindly. i pay R45 short of R6000 per month for medical aid as a sole member. Is this faur to treat my like this. My medical aid number is 096946880
168 replies
67 months ago
PEP STORES. = TOPS
At first I thought it was just the Zeerust Branch where I got outstanding service, but then I relocated back to the Western Cape and believe me, I went to thePEP Branch at West Coast Mall and the PEP Herm**** Branch and the staff blew me away with helpfulness and friendliness. Their logo should be, WE BELIEVE IN POSITIVE CONSISTENCY
0 replies
70 months ago
Aqua Ozone Elite
Best decision i have ever made to the benefit of my health. I am classified as a high risk patient due to all my ailments, but have seen and experienced remarkable changes. I need to stress that I feel that every household should have a unit in their home. You will be pleasantly surprised.
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)