JC
Joyce C
Active since Sep 2015
3
Reviews
0
Industries
Reviews
3 reviews52 months ago
Customer Care
25Nov, bought shoes. Went home and found them highly uncomfortable. being covid, busy, only manage to return them to shop, definitely unused, three weeks later. Saleslady advised must be returned by 14days. She then checked with her supervisor, head office at Fourways and gave me a call. They have decided that they will allow the full credit to my account. I was sincerely grateful and relieved for the excellent customer care. They could not do it themselves to my credit card, I had to go to the shop for the transaction. Being Christmas, holiday whatever, before I know it another three weeks passed. In my mind, no problem, the shoes were returned to their shop and it was just a matter of doing the credit transaction. NOT SO. They have marked the shoes down in the meanwhile and I may only now have the marked down price and for an exchange only. Nothing in the shop appealed to me and the difference to what I paid original was now R500 less. I queried this as they promised and agreed that I can have the credit. When I confronted the saleslady, she challenged me with "what proof have I got" that she told me per phone that I can have a full credit. I was astounded! Thea from Fourways Head office was adamant that they now went back on their earlier word and will not help me. I am SO disappointed, I was in the wrong, exceeding the time limit, but because they have decided to accommodate this transaction and did not honor their word.
0 replies
83 months ago
Applicances
On 28 May 2019, My LG fridge, side by side needed a new thermos fuse. Water was dripping to bottom of freezer which caused an "iceberg". Two men, Mr Mlambo and other very professionally fixed this expensive appliance without revealing that they accidentally hit a whole on the "floor" of the deep freezer. when i reported it to the owner, they denied but later admitted and apologised. they also undertook to try and seal the damaged unit and NEVER returned. after about 10 phone calls and follow up, nothing happened until now. The other unit, Defy deep freeze needed a fan according to them. what worries me, this unit NEVER automatically switch off which brings me into huge doubt whether this was fixed properly at a total cost of R3,000. Feeling VERY UNHAPPY.
0 replies
129 months ago
Financial costs on nil balance
Edgars invited per sms, open up an account and get R800 vouchers for free. I encouraged my 21year old, full time student to do this and he bought TWO items, R2548 and opened this account, Sep14<br> Unbeknown to us, (normally, 1st 6 months interest free + shown in shop), this client was put on an<br> interest rate of 22.65%, and<br> Deferred interest charge (??) R42-69<br> an account protection plan of R9-80pm AND a <br> VIP member, getting their advertisement magazine, at R54-50 pm. (generally for free, eg Dischem)<br> Edgars Menlyn did not even succeed to load our correct address on their system, and until today, i have NEVER received any statement or vip benefits.<br> This all added to a balance of R750 plus!! received NIL!<br> Two months later,18Nov, i got a final settlement amount from Brooklyn, and paid IN FULL+final.<br> However, Edgars kept on with these financial costs and then started to phone the student, threatening to 'bad debt' him. I've been at office, four times, emailed 5x, phoned 10x. Spoke to various and last was Betsie at Brooklyn who claimed to be very busy but will look at it. It is still not resolved and i don't know WHAT to do??<br> would hate poor student to start live being blacklisted.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (66.66666666666667%)
1 Star
1 (33.333333333333336%)