AB
Anea Burke le Roux
Active since Sep 2015
26
Reviews
0
Industries
Reviews
26 reviews20 months ago
Untrianed call centre staff and app issues
I placed an order for 17:00 on 29 August. By 18:12 my order still read as order placed ETA 18:00. No progress. I phoned the call centre (no Checkers consultants ate not enabled with a chat support function- customers have to phone a call centre like in the 1990s). I explained to agent Jason that the app just states ETA 18:00 and nowhere on the order dies it state that this is shifted to TOMORROW 18:00 as they were oversubscribed. It just shows ETA 18:00. Instead of recognizing the simple fox for the app to state the delivery time AND DATE, he just kept on defending the system saying I must have seen on checkout (I didn't) and that they sent an email regarding this. Really does not get the crux of custemer service and feedback channels regarding UI issues. He just said he cannot put me through to anyone working on the app and that he cannot escalate my call. Phone again to get a agent to cancel the order as the app does not allow this. Mia answered - very helpful and she understood the UI issue regarding the delivery date not showing, offering to give it through to the dev team. Also told me about the new Beta app. Checkers, it's the 21st century, get online chat support, feedback functions for app bugs and train your call centre staff. Also, look at your customer journey, if you cant deliver an order, why not give a pop-up to ask a customer if they want it on the same time the next day or another time - how can you assume as this time worked for me today, it will work for me tomorrow and I have to guess that you changed the date and go set another time of I wish??????
0 replies
21 months ago
Failure to pay refund
On 16 July I paid for a premuim ad on AutoTrader, after which I received a phone call stating that there was "something wrong" with the photos that I posted and that my add was rejected. I opted not to upload new photos as I did not have time to take new ones. I was informed by Vogan Jacobs that I will be refunded immediately and that it will reflect within 7 business days (see emailcommunication), which should have been 25 July. A few days after speaking to Vogun, someone else from AutoTrader phoned me again to ask if I am planning to fix my pending add, with no knowledge of a refund. I told them the story again. I have no business chasing after money that you took from me for an add and did not place, promising a refund and failing to pay it back. If the money does not reflect in my account by tomorrow, I will be rightfully launching a complaint with the Consumer Goods and Services Ombud.
56 replies
23 months ago
Return takes more than 2 weeks to sort
I placed an order about a month ago and got many extra items that I did not order but was billed for (turned out to be a glitch where F2N adds old items from your cart to your existing cart the moment you sign in, and the platform does not notify you that it is adding these items to your cart in the check-out process. There is no easy return button on F2N online orders and I phoned the customer line on 26 April, and was promised a same day pick up with courier costs covered by F2N. 2 weeks later - nothing from F2N. I phoned again on 9 May... promised pick up on Monday 13 May. Come Monday 13 May, nothing. I am tired of phoning and following up. Please resolve and sort out your platform and customer service glitches.
159 replies
31 months ago
Best customer service agent!
I recently had an issue with an online order (address issue on Dischem's side) and George responded to my complaint with such friendliness. After his first call he sorted everything and phoned me with an update and also promised to send something with the parcel to make up for the issues with the delivery. He was so upbeat and nice - best customer service agent!! Give him a bonus :)
0 replies
31 months ago
Dischem Online delivery is a mess
My address was changed by Dischem and my parcel was sent to Boksburg instead of Pretoria. I corresponded with Patience at Dischem Park Meadows and gave her the correct address (same one as on order) only to get no response (agter following up again) and a driver phoning me AGAIN now trying to deliver the parcel in Boksburg. This is pathetic and poor service. Since when do you completely change a client's address and area code without phoning them to confirm?
0 replies
32 months ago
Deliberate Delays to Avoid Payouts
I logged a simple claim on 3 August, received a request for additional information on 10 August and sent it on 16 August and after more requests again on 24 August only to receive another request for the same information on 3 September! I have complained about this previously and have to repeat myself - go learn from other insurance companies and improve your outdated claim process with claim information anf forms spread accross multiple PDF forms. It is outdated!! But it appears that the unnecessarily complicated process along with deliberate delays (you ignore my emails), it is a tactic to avoid payouts. Please pull up your socks and get a grip of your mailbox. I am not residing the info for a third time. Since I have sent the required info on 10 August, it has been more than three weeks, which put you in violation of your own claims policy.
131 replies
32 months ago
No reponse -1.5 months now
We are notmally very happy with Bankmed's service, but we have been struggling to get stuckers for our vehicles as well as new medical aid cards. I have sent an email on 19 July to enquiries@bankmed.co.za requesting this as the website stipulates one should do. No feedback to date- 1.5 months later. Please send the requested items asap.
917 replies
37 months ago
Cannot get a port done to get rid of this useless MNO
I have been trying to port from CellC to Telkom Mobile for MORE THEN THREE WEEKS NOW (because I have almost zero network coverage with them during load shedding times). Telkom has sent all OTPs when I requested the port in store with Telkom, and I have sent all requested OTPs to CellC within the given 4 hours as requested (in fact I have done this three times!!!). Now CellC - who has such horrible network coverage that I cannot even send them their own OTP insists that I have to restart the WHOLE PROCESS AGAIN with Telkom after nearly a month. CellC is just another useless SA company going down the drain with hardly any coverage and even less customer service - third world MNO for sure! I am reposting as the platform is glitching. UPDATE: CellC has responded and stated that the first port could not be done as Telkom has not processed it. The second port could not be done as the OTP was not sent through. Check your records - CellC has sent through multiple OTPs and although the OTPs were successfully sent from from my phone, I still got a message from CellC stating that they have not received any OTPs (NOT surprised at all as your networks hardly ever work!!!). Here are the dates: - 8 March 10:28 - CellC sent an OTP - 8 March 12:36 I sent the OTP successfully to CellC - 10 March 14:01 CellC sent another OTP - 10 March 14:07 I sent the OTP successfully to CellC - 10 March 14:18 I sent the OTP successfully to CellC AGAIN - 10 March 17:54 Cell C Responds: You have not responded to the OTP SMS OR Your OTP response was incorrect within 4 hours. Your porting request will have to be re-initiated Please explain how your own networks are not even capable of processing an OTP. I do not have the capacity to go into a Telkom store again now to reinitiate the port after you have messed it up. Please contact Telkom and sort this out. I spoke to the Telkom call centre and the store where the port was requested and they have sent everything they should have.
424 replies
37 months ago
Cannot Do a Port to get rid of them!
I have been trying to port from CellC to Telkom Mobile for MORE THEN THREE WEEKS NOW (because I have almost zero network coverage with them during load shedding times). Telkom has sent all OTPs when I requested the port in store with Telkom, and I have sent all requested OTPs to CellC within the given 4 hours as requested (in fact I have done this three times!!!). Now CellC - who has such horrible network coverage that I cannot even send them their own OTP insists that I have to restart the WHOLE PROCESS AGAIN with Telkom after nearly a month. CellC is just another useless SA company going down the drain with hardly any coverage and even less customer service - third world MNO for sure!
106 replies
41 months ago
Statement Issues 1 Year Later - pathetic!
We visited Erasmuskloof Pharmacy on 15 October 2021 following a doctors appointment. More than a year later, on 27 October 2022 I received a call from Benita Adams stating that there was an unpaid account and provided my email address after which a statement was sent. NO PRIOR ACCOUNT/STATEMENT WAS SENT TO US IN MORE THAN A YEAR. Upon investigation, it became clear that the claim was only received and rejected by Bankmed on 25 January due to the savings being depleted. Interestingly, all other medical expenses that we has on 15 October 2021 that was submitted timeously to Bankmed was paid. The Erasmuskloof Pharmacy team claim that after knowing that Bankmed indicated depleted savings, they "eventually gave up" on the account and opened an account in June (now 8 MONTHS following the initial transaction and about 5 MONTHS following Bankmed's decline). They blamed it on Bankmed, stating in writing "I tried to get through to Bankmed a few times but that is quite an impossible task." But, for reasons unknown to them, they only decided to actually notify me of the outstanding amount and send that account to me on 27 October 2022, more than a year later. SARS stipulates that, for very obvious reasons, invoices must be issued within 4 months. The invoice was not even issued to me 4 months after Bankmed declined it. I have corresponded with Benita Adams, Thealette Vorster and Valencia Green back and forth for a while now and other than sloppy excuses for the mismanagement of this account by them, we are getting nowhere. I have asked twice now that the matter is escalated within Mediclinic and this has not been done. I consider this invoice being invalid due to it being issued for so long and want to conclude the matter. Although I appreciate that the team responded, the communication that I have received to date is pathetic and is going around in circles. Imagine all my medical accounts are sent 1 year later when the suppliers feel like issuing it - chaotic and unprofessional service to say the least.
0 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.6923076923076925%)
1 Star
20 (76.92307692307692%)