RR
Roberta R
Active since Nov 2015
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Terrible product and service
I have been trying to reach the customer care line to no avail regarding my complaint. The order's line took my details and advised they would get someone to call me back again to no avail. I purchased 4 x 6 punnets of yogurt, called to complain as the yogurt wasn't mixed properly as per pictures sent to the whatsapp line - no answer after sending the pictures, I called in to query if the yogurt was safe to consume and was told the matter would be sorted out that week - it's now almost a month and I have had to throw away all the yogurt and buy Parmalat brand as the customer service at your customer care line is seriously lacking. Please advise a road to resolution as we are paying money we worked hard for on products we dont get the satisfaction of eating and having to waste.
106 replies
12 months ago
Terrible service
I logged a call for fibre to be installed 2 weeks ago - I was told 5-7 days for installation. Now I call three times and am being pushed from pillar to post as I was told your employee sent the mandate with the wrong reference and now they sent a mandate again which I have not received. I then called this morning to check and another inefficient staff member advised the mandate is pending and I must call back in two hrs to have them resend, only for me to call back and they say they cant do anything and the order isn't processed - TELKOM needs to train there staff properly or stop asking how can I make your day manate when they cant help with anything - I have logged complaints on Telkom Facebook and keep calling Telkom to no avail - Now today all of a sudden my debit order mandate was authorised without my consent or even receiving the SMS - these guys are *****ed be careful when signing up - they will take your money without giving the service
0 replies
13 months ago
Request for Refund and Dissatisfaction with Service
I am writing to express my dissatisfaction with the recent purchase of a JBL soundbar and subwoofer from Game online on the 7th of March 2025. The unit was initially scheduled for delivery on the 10th of March, but the courier arrived on the 9th while we were at church. I contacted Game to confirm the delivery for Monday, and I was informed that the unit had not been scheduled for delivery. However, they assured me they would arrange the delivery for Tuesday, the 11th of March. On the 11th of March, I received a call from Ursula at Game Westgate, who inquired if I had been contacted regarding the delivery. I informed her that I had not been contacted. When I called Game back, I was told the driver had only returned the unit to Game on the 11th, and the delivery was now rescheduled for the 12th of March. At this point, I felt uneasy and wanted to cancel the order. I contacted the online support team and requested they confirm with Game Westgate if I could collect the item directly, as I wanted to ensure it had not been tampered with. Ursula later confirmed that the unit had been exchanged, as the original box was wet from the courier’s handling. Upon receiving the unit, I noticed that the base on the subwoofer was not adjusting as it should. I also had to repeatedly reset the subwoofer to sync with the speaker. After trying for 45 minutes to an hour, I decided to pack the unit back into its box and contacted Game online again on the morning of the 12th of March to request a collection due to the unit’s malfunction. I was informed that I could not change my mind regarding the return. I then explained to the consultant, Tiara, that the unit was not functioning as it should, and I had made this clear from the beginning (Ref: J68VF7D). She advised me to take the unit back to the store, which I did during my lunch break. At the store, the consultant tested the unit, but I expressed that it needed to be tested for a longer period. Unfortunately, I could not stay any longer as I had to return to work. The unit had been in my possession for less than 24 hours, and I had contacted online support first thing to initiate the return process. When I spoke with the store manager, Simon, he informed me that the consultant had tested the unit and confirmed it was working, and that a refund was not possible. I reiterated that the unit was still malfunctioning, as I had experienced issues with the bass function and had to keep syncing the subwoofer. However, due to time constraints and terrible customer care, I had to leave the store with the unit. I even inquired about the possibility of purchasing a more reliable unit, but at this stage, I am requesting a full refund. Given the ongoing issues and the poor service I have encountered at every step of this process, I no longer wish to purchase from Game and would like to request a full refund for the unit.
53 replies
17 months ago
Terrible food overall
I purchased KFC Friday night as a spoil for my daughter on her request and I am so very disappointed at the quality of the food from KFC. Please see attached invoice and pictures of food. I ended up taking her to Burger King for the King 1 combo at R60 as the food from KFC was stale and tasteless, the fillets were so dry even the dunked wrap was dry and tasteless. Bun was stale, no fillings on the crunch burger and the size of the food was dismal. The loaded chips and meal chips had half a portion if that.
0 replies
18 months ago
Moldy Yogurt - PNP brand
Lodged a complaint on my PNP yogurt that was moldy was advised the compliant was closed and they would refund my PNP card with 3000 points to reimburse me - no date no points allocated and I have followed up on numerous occasions - Tired to pay money to these corporations and their products are of poor quality - reference 1003238133
106 replies
18 months ago
No Customer Care - failing
Ref:TB2410220044: I purchased the Cinnamon and Apple quick oats and there is no flavor - lodged a complaint and have received no feedback - very poor service. Followed up again no service
0 replies
63 months ago
Unsolicited Emails
I have tried to unsubscribe using the unsubscribe button in your emails. They DO NOT WORK! I have logged onto my profile and tried to manage preferences online THIS DOES NOT WORK!. Nothing works. I do not want to received emails from Builders. You may not send me as many emails as you do, and then not give me a way to stop them or opt out as per the POPI Act What more do I have to do to get removed from your mailing list! STOP SENDING ME EMAILS!!!!!
0 replies
126 months ago
Zando - cheating customers
I ordered a Oakley hat that showed for sale at R129 - on checkout the price was R249 so I contacted Zando and emailed them showing the pricing. I was give the below response - which is pathetic. I am tired of these guys trying to pass the buck and the consumers are left out in the cold.<br> <br> Email from Zando<br> <br> Thank you for your email.<br> <br> Please note, Irrespective of any price you have seen or heard, once you select a Product that you wish to Order and have proceeded to the Checkout, the amount to be paid will then be shown (on the Site) together with the charges you must pay including VAT and cash handling fee, if applicable.<br> <br> Please feel free to contact us on 086 11 92636 should you have any further queries.<br>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)