EC
Elmie C
Active since Dec 2015
9
Reviews
0
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Reviews
9 reviews5 months ago
Not able to effectively pack big households
Very poor packaging service aggregatevated with no response on my complain. Clearly not able to move big households.
265 replies
5 months ago
Massive Load" acknowledged, then chaos ensued: A disastrous move from Mooiplaats to Rustenburg
I recently hired Eezimove for a relocation from Mooiplaats to Rustenburg. The quotation included full packing and transport. During the assessment, Heinrich van der Merwe correctly reiterated that this was a "massive load," and the quote therefore appropriately included a truck, a trailer, and a shuttle vehicle. Despite acknowledging the scale of the move, the execution was shockingly poor due to severe under-resourcing. The Failure to Plan: To my surprise, only TWO packers arrived on November 10th. As an experienced company, Eezimove should have known that two people cannot pack an entire house, garages, shed, cottage, and garden contents in a single day for a move of this magnitude. By 2:30 PM, I had to call logistics in a panic as the house was nowhere near done and the outbuildings hadn't been touched. They dropped two more packers at 3 PM, but it was too little, too late. The result was rushed chaos and negligence. The Results of Negligent Packing: Because of the lack of manpower and time, the packing standard was appalling: • Garages/Sheds: Previously neatly organized items (like irrigation fittings in containers) were literally dumped out and jumbled into boxes. It is a massive mess. • Electronics: My music center (amplifier, tuner, and turntable with a heavy glass component) were dumped sideways into a box completely UNWRAPPED. • Breakables: Crockery and glasses were stacked together without individual wrapping, resulting in broken pieces. • Groceries: Olive oil bottles with loose lids were dumped unwrapped, leaking over other food boxes. • Damages: A handheld vacuum transformer plug was broken, and Persian carpets were just "bundled" into boxes instead of rolled. Although loading the next day went smoother, two pieces of furniture were still scratched/damaged. Furthermore, due to the utter disorganization of the packing, several items had to be left behind, including a safe, garden ornaments, and wood. I chose Eezimove based on previous good ratings on HelloPeter. I am extremely disappointed that they descended to providing such horrible service on a move they knew was large and complex. ed Eezimove for a relocation from Mooiplaats to Rustenburg. The quotation included full packing and transport. During the assessment, Heinrich van der Merwe correctly reiterated that this was a "massive load," and the quote therefore appropriately included a truck, a trailer, and a shuttle vehicle. Despite acknowledging the scale of the move, the execution was shockingly poor due to severe under-resourcing. The Failure to Plan: To my surprise, only TWO packers arrived on November 10th. As an experienced company, Eezimove should have known that two people cannot pack an entire house, garages, shed, cottage, and garden contents in a single day for a move of this magnitude. By 2:30 PM, I had to call logistics in a panic as the house was nowhere near done and the outbuildings hadn't been touched. They dropped two more packers at 3 PM, but it was too little, too late. The result was rushed chaos and negligence. The Results of Negligent Packing: Because of the lack of manpower and time, the packing standard was appalling: • Garages/Sheds: Previously neatly organized items (like irrigation fittings in containers) were literally dumped out and jumbled into boxes. It is a massive mess. • Electronics: My music center (amplifier, tuner, and turntable with a heavy glass component) were dumped sideways into a box completely UNWRAPPED. • Breakables: Crockery and glasses were stacked together without individual wrapping, resulting in broken pieces. • Groceries: Olive oil bottles with loose lids were dumped unwrapped, leaking over other food boxes. • Damages: A handheld vacuum transformer plug was broken, and Persian carpets were just "bundled" into boxes instead of rolled. Although loading the next day went smoother, two pieces of furniture were still scratched/damaged. Furthermore, due to the utter disorganization of the packing, several items had to be left behind, including a safe, garden ornaments, and wood. I chose Eezimove based on previous good ratings on HelloPeter. I am extremely disappointed that they descended to providing such horrible service on a move they knew was large and complex.
212 replies
17 months ago
Horrible service
Twice in a period of 3 months Woolies got my delivery address wrong! The address is captured correct in the system and on the order but the parcel lands in Western Cape in stead of North West. Twice have I called Woolies to please deal with the matter as it is highly inconvenient to me. And again it happens today. I expect the parcel today in North West but the courier guy calls from western Cape. If delivery is your business surely google maps should be your guiding tool!!
0 replies
19 months ago
What is wrong with MTN????
Since last month MTN does not present the debit order to my bank for deductions. August thee said it was because month end fell on a weekend! Not sure what the story will be for end of September. Beginning of September I went to a store and paid the bill, this month I did a EFT. But I still get threatening SMSes.
0 replies
20 months ago
Horrible service
After multiple calls to upgrade a SIM card contract I finally manage to do an online migration. They sent me to the MTN store Waterfall Rustenburg with no success. The system is apparently off for days and cannot generate QR codes. Can any provider in this day and age not deliver a service for days as per the employees own words. I came here with no avail.
0 replies
20 months ago
Horrible service!
From trying to make a booking online, telephonically, collecting and returning the vehicle I get confusing messages, different quotes and different rates. I will never rent from Avis again.
1007 replies
35 months ago
Lack of technical support
I am writing to express my disappointment regarding the technical issues experienced by one of your students during the MAR202B Marketing exam this morning. The student was unable to access the exam portal for over an hour, despite being fully prepared and ready to take the exam. As an online learning institute, it is unacceptable that your students are unable to access the exam portal and receive the support they need. Thank you for your attention to this issue.
212 replies
59 months ago
Failure to refund
On 7 May Tsholofeli Masili sent me a mail to say the R872.46 that was deducted after the contract was terminated will be deposited in my account within 10 working days. To date no payment from Rain.
318 replies
80 months ago
Metro takes no responsibility for customer care.
I feel rather annoyed that Metro has not done anything to show how serious they are about customer care. My point is that a 2 week project turned out to be a 7 week project. Apart from the delay Metro made us pay the full amount of R30000 as per full quotation already on 15 August. Metro does not want to take any risk even though it is solely a delay from Metro. Sorry is not helping me and does not show that they are serious about customer care at all. I negotiated for either a discount that they can keep as a credit note for a next purchase or alternatively an offer to make scatter cushions or bolsters for free My counter proposal to “we are sorry it is not within our control” was never entertained. They kept on promising that management will come back to me. I have no choice but to warn future potential customers that they must be prepared to wait for 7 weeks irrespective of what the agreement is and you have to pay 50% on date of order. We also had to pay the rest of the money 50% already on 15 August. Metro also regard a R30 0000 job as a small job. I numerously attempted to settle the matter amicably with no success.
210 replies
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1 Star
9 (100%)