RL
Rory L
Active since Dec 2015
3
Reviews
0
Industries
Reviews
3 reviews20 months ago
Very efficient and painless
Very efficient and painless. Clint was a star !
53 replies
24 months ago
Kruger Shalati shocking after sales service
Dear Sir/madam I booked 2 luxury train rooms for myself and my in-laws for the night of 12 Nov 2023 via Hotels.Com. (Itinerary # 72648950096226) On arrival, I was informed that no booking existed and a frantic search ensued. Eventually, I was informed that there had been some mix up and they could offer me one room on the train and one house suite. I had no option other than to accept the offer and must compliment the staff (particularly SAM), who was sympathetic and very professional in his dealing with the matter. My in-laws and I also both received a hand-written apology. Notwithstanding the outstanding accommodation we received, my aging in-laws (late 70s), were not able to realise the train experience as I had wished. Their disappointment was obvious but they made the best of it being my wife's birthday and not wanting to spoil the occasion. I have used Hotels.com 63 times so far this year, on domestic and international travel without issue. I have no reason nor desire to apportion blame but respectfully request compensation or an offering to compensate for the disappointment suffered by my in-laws who rarely have opportunity to travel given their advanced years and financial restraints. My good wishes go to Sam, Penny and all the other staff who were exceptional and to the chefs who produced the magnificent spread. I await your favourable response. Kind regards Rory Leonard
0 replies
126 months ago
Above report is untrue.
Please note that the above complaint is without basis and the author is accused of being a conman and an extortionist.
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)