PD
Pauline D
Active since Feb 2016
11
Reviews
0
Industries
Reviews
11 reviews28 months ago
yes
On the 19th Dec 2023, I receive a sms stating that since the 1st is a public holiday, the will be deducting my premium on 29th December. I immediately contacted them, stating them that I do not get paid on that date and I have not agreed for them to make changes on my policy. I was helped swiftly and I even received a verification email. Today when I went to the shop to buy some groceries, my card was declined, in sufficient funds... To my surprise these people early morning deducted their premium leaving me without money till Monday. After loosing my cool I phone I get told I can reverse the payment, halo idiots, I will only received that money in 7 days, it dont solve the issue that u have taken my last available funds.... How do you all just to make arrangements and not follow through on them. Makes me wonder how people are struggling with you as a business who dont seem to keep the word. I am deeply disturb by this....
129 replies
44 months ago
Useless
1 star too many. Pathetic service. Still waiting on a consultant to contact me.
134 replies
44 months ago
Zero communication
One star is far too much for this company. Since the 20th August I am waiting for a call back from an assistant...
148 replies
44 months ago
Vodacom
Too much stars for this company. A consultant would have contacted me. Since Thursday not a phone call neither a sms or email. Terrible service
74 replies
44 months ago
I
Good day. The star above is far too much credit for this company and their staff members. Since Covid 19 I have experience that the service level is pathetic and we as customers have to be the ones who pay for their stupidity. Last week I phoned to change my debt order date, after speaking to an consultant and she re-assuring me of my account will go off on the new date. Only to find that my bank was debt on the old date, cause I phoned to late to change it, she never informed me of that. After numerous phone calls, banking fees resulting in a minus balance, they refuse to assist me so again i have to pay banking fees, penalty fees and the list consider. I wish someone can tell me how much do these people get paid for insufficient customer service... They do not know their policies, neither do they comprehend the extent of their stupidity costing them clients by the hour.
148 replies
50 months ago
Incompetent consultants and unsatisfactory service
The star above is way more than this company deserves. After being a customer for so many years, I fail to understand why I have to struggle with a very easy uncomplicated situation. Last year after I was sent a wrong device, I canceled my debit order, it was never canceled only 3 months later the bank canceled it. I contacted vodacom to tell them the debit didn't go off, I paid penalty fee with my instalment and I asked that debit order be reinstated. Next month, no debit order went off, I had to email them to show that there was no debit order, asked to reinstate the order again, refusing to pay yet another penalty fee. The fee was added and when I spoke to an agent Tuesday again to ask why, it will take a month and they will credit, she asked me to debit the outstanding fee, and she had to reinstate the debit because it wasn't done by the previous agent again... which I said I will pay once the penalty fee will be deducted. they didn't inform me that they will be deducting 2 months payment including penalty, guess what 2 months payment was deducted plus penalty and insufficient funds was in my account and another R115 was deducted from my bank for unpaid debit order. Hey Vodacom is this how we conduct ourselves, taking money without informing the customer, adding fees to bill for the idiotic aftercare services you provide to us. I have had never, ever in last 15 years had these issues with you, what is going on. I had to pay for contract without using it, cause the free device that came with it, was wrong, You refused to give my money back knowingly I couldn't use it, didn't use it cause I had no device... Your comeback was, you receive the device for free. Sadly no one even cared that I had no use of the services of that contract without the devices. I am deeply disappointed that I am being treated this way, I mean how many people can't pay their bills, the once that can is getting the short side of the stick. I want a MANAGER to phone me, I am done dealing with incompetent consultants. DONE!!!!
106 replies
56 months ago
Double dipping
After my initial complaint and vodacom respond that someone will consult with me, guess what no call back, my statement arrives, guess what they charge me for a upgrade I didn't use plus the reversal was done weeks ago. Again I must pay for no service. I would like to reassure vodacom on this medium that I will cancel all contracts n stop all debit orders on my account as of immediate effect!
53 replies
56 months ago
Bad service and no company policies
I bought Dermafix products by the ManiPedi store Somerset West Mall branch. After purchasing them, I spoke with the consultant and she recommended me a different cleanser to the one I purchased. after 4 days I had severe breakout, I went back to the store and without giving me any sample products she said it will go away, that was the Friday, it became worse over the weekend, I went back the Monday and she was on a bathroom break and left my number, she however didn't give me a call back. I eventually emailed Dermafix the company itself and was told to go back and get some sample products, I did. I spoke with someone else,when I asked about the return policy of the cleanser she gave me 100 reasons why it couldn't be the cleanser. I have used this product before and I know that the cleanser is making my skin dry, where as the cleanser I purchased originally works better. I have left my details with ManiPedi last week Wednesday and a week later no call back. I also left me details on email for Dermafix and no 1 has emailed back or contacted me back. I have spent money on something I can't used, that I didn't buy, but was recommended and now no one seems to wanna tell me or show me their return policies, what kind of business are you running??? This is my face and the only one I will ever have, if your products have a bad reaction on a person's skin, you as a institution should refund the customer, other spaces does it... Why not you?
0 replies
56 months ago
Bad Service
I upgraded my contract and they sent me the wrong color, after numerous phone calls to asked when device will be picked, I got 3 different stories but eventually after 2 weeks it was picked up, another 2 weeks for reversal by then they deducted the payment and after again numerous calls later, they finally reversed it and have put me back on the old contract. My question is, why put me on the old contract when I don't have a device to use benefits and again I have to pay for services i can't used. I have asked to be pit back on the contract I upgraded to, but it no longer exist and I now have to pay more for it. As a vodacom client I am shocked for the kind of service I have received and me as the client is just paying for it.
53 replies
84 months ago
Misleading Service and information
Good Day. my parents are over 70 years old, don't really understand a lot when it comes to new technology. They had a pre-paid service for several years. Telkom contacted them about the wired package.However they weren't interested and they didn't really understand the concept.They complained that telkom started harassing them about it. I however went to telkom to asked whats happening. They explain to me the situation and I on my part asked them since my parents already paid for yearly service will it be carried over and they assured me it will. I convince my parents to take the service and I gave them my word nothing will change. To my utter disgust...their line gets suspended.. I called Telkom and they say that my parents who paid their yearly fee on 29-01-2109 was used for airtime...So I explained to Manager the following. We paid our yearly service fee in January, weekly we would load R20 prepaid to use. WE got messages to say we must make use of Telkom wired service by end of February before our line get cut. I phoned for the wired service and end of February we got our device in March it was activated. Telkom I want to know what happen to parents yearly service money that was suppose to be carried over to the new service, it took me a month to get helped. Numerous calls to your 10210 no, no one can assist, I had to finally go to a branch which informed me they can't check or give me proof the money was use as airtime instead of their yearly service...if that is a fact why did I had to load R20 airtime weekly from 29/01/2019, to make outgoing calls if I had a balance of R210. I demand a record showing me that the old prepaid service account used R210 on out going calls and not my yearly subscription which is due every end of January... My parents are old and sick and have been without a phone for almost a month. You expect them to pay again for service fee...or they must by a sim card and get a new no and all their family which are all over this country must be contacted. You have violated their rights with incorrect info,promises that clearly didn't materialized and now your sales people are fishing for reasons which don't exist so that you can benefit. Shame on you, I convinced my elderly parents this was the best option based on your information and we are the ones that are the losers
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
10 (90.9090909090909%)