Active since May 2016
5
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5 reviews81 months ago
Appaling Customer Service from Auto and General!
With today's digital ecosystem, we expect insurers stepping up and personalizing our experiences with them. I submitted a claim for an unfortunate incident with my 4 day old vehicle. The panel bearers Renew IT Rivonia were more than willing to slot me in whenever I needed and Auto and General were appalling when it came to getting the authorization letter. I was given an incorrect authorization letter on Friday 16 August 2019 which was a direct settlement authorization letter payable to my bank account. I had to identify this issue and notify A&G to remain integrous. They notified me it would take 24-48 hours to amend the letter when my car was ready to be booked in at the panel beaters already. Processes are key in the FS and Insurance industry, but remaining agile, flexible and putting the customer first is what differentiates great insurers from monthly premium collectors. I'm truly disappointed and frustrated with A&G and after 2 years with them, it's definitely time to put my money with an insurer who puts their customers first, not just with lip service but through action. My experience with Nolubabalo was terrible, I'm glad all calls are recorded. It's been 7 days since the accident and my car still hasn't been booked in.
315 replies
86 months ago
Unresolved cancellation even after early payment - Horrific
I've been requesting a cancellation from Vodacom for the last 2 weeks. I've made the required early cancellation payment and sent through all this documentation. I've been advised that they cannot find the payment after providing the proof of payment to them. When escalated to the manager at cancellations Tshedza Ramavhale is never available. The consultant Collen Mbatha promised to return my call and assist through escalating bu hasn't done so. @Vodacom, are your internal processes this poor that even after sharing the payment reference you still cannot track it after 2 weeks? Or is this just corporate bullying that you're trying to instill?
56 replies
107 months ago
Horrible and Poor customer service
<p>To Whom it may Concern:</p> <p> </p> <p>I am highly disappointed by the shear negligence and poor customer service received. I placed an order for delivery to a School where I placed special request to notify the florist that the school closes at 1pm. I called in the morning (today 29/06/2017) and spoke to Nthabiseng whom I advised that the school closes at 1pm and whether the order will be delivered or not. She reassured me that it will be delivered and she will make a further note. The order was still not delivered by 2pm. I understand that Netflorist delivers between 8am-5pm and cannot promise delivery times,etc. However, the process is flawed as most Schools as well as special organisations close at various times. What is the point ordering a delivery with Netflorist if the school or organisation is closed?</p> <p>It absolutely makes no sense. I’ve been using Netflorist for over 5 years, individually and both corporate. I feel that If I receive this level of customer service I choose to no longer use them going forward unless this is rectified appropriately.</p> <p>The school closes at 12 tomorrow, hence I need assurance a Fresh/New Bouquet of flowers is prepared and delivered before 12 or I request a refund for this order.</p>
0 replies
108 months ago
Upgrade not received 2 months later - Vodacom shuts their ears!
<p>I am deeply dissatisfied and disappointed by the poor service I have received from Vodacom Upgrades. I have requested an upgrade almost 2 months back, specifically the Samsung S8 during pre-order. I had further qualified for the accessory pack due to early online application – pre-order. I was initially not contacted by any Vodacom upgrade consultant and took the initiative to contact Vodacom myself personally.</p> <p>I followed the process with the consultant who had advised that my order has been placed (9th May 2017) and I will be receiving my phone and the accessory pack. I was not contacted in 7 days and I called in again to find out my order was not processed. The consultant assisting , Kezia had apologised and processed the order. I received a call from the confirmation department, and confirmed the detail of my upgrade. Again, I was not contacted in 7 days and called to find out when my device with the accessory pack would be delivered.</p> <p>I was notified that there is a back order and I should get it within a week. I contacted the Upgrade department on the 26th May 2017 and chatted to Kezia questioning my device not being received, only to discover the system status ‘back-order’ entails that my order had been cancelled. The sales/upgrade consultant was just a shocked as I am (all calls are recorded) and was unsure as to why my upgrade cancelled. When requesting to speak to a manager I was notified that managers don’t speak to anyone, hence there was no point/destination of escalation. I was notified by the consultant that I can go to a VodaShop to re-do this process and will receive the device, however the accessory pack had been discontinued. I had been intentional about being a Vodacom customer and have both my contract, my wife’s as well as my 3G ****le all on Vodacom. I find it absolutely atrocious that I should now be a victim of mis-management and poor internal process to be denied on-time service and lose out on the accessory pack when I followed all protocol in registering online to participate in the pre-launch and pre-order of the S8 as I wanted to receive the accessory pack.</p> <p>I have been very meek in my approach thus far (all calls are recorded) however I now find it that my voice is not being heard and will no longer allow this to rest without getting the attention of the audience I deserve. This is absolutely unacceptable to any citizen, considering Vodacom drives ‘Power to You’, this is by far empowering, but rather Enslaving.</p> <p> </p>
112 replies
112 months ago
Samsung Smart Care Centre Roodepoort - Poor Service
<p>I was promised to have my phone back within 3 days from the centre as my phone is my business tool. I use it on a daily basis to do business and without it I lose deals, business and alot of money. The Samsung centre have taken more than 3 days already and not even ordered the relevant parts for the phone. They have no further information when I enquire detail as to why. I am absolutely disappointed and have always used a samsung phone. As a business man for a large IT Company, i am now competely steering away from samsung products due to the bad and appauling service received. Our phones have become tools of business for us and service providers as well as manufacturers need to ackowledge this in their post sales service as well as repair services.</p>
0 replies
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5 (100%)