YR
yitheen R
Active since May 2016
2
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2 reviews7 months ago
A Truly Unforgettable Experience with Avalanche Tours
I would like to express my sincere gratitude for the incredible experience I had with Avalanche Tours. From start to finish, this tour group exceeded all expectations and delivered a trip that was not only smooth and enjoyable but also filled with warmth, care, and a true sense of family. The staff, management, and everyone accompanying the group were absolutely wonderful — always pleasant, well-mannered, and respectful. What really stood out was the genuine effort to make every guest feel included and valued. We weren’t just travellers — we were made to feel like part of a team, and that feeling of fami****ity made the journey all the more special. The meals were another highlight — always prepared fresh, served on time, and thoughtfully included as part of the tour. It took away the usual stress of worrying about food, allowing us to focus fully on the experience. From hearty breakfasts to comforting dinners, every meal felt like a treat. Even on mini excursions, complimentary beverages were provided — a small touch, but one that shows just how much attention to detail went into everything. A heartfelt thank you to Kimishka, who responded to every query with patience and care. Whether it was managing food requirements, assisting with special needs, or just making sure everyone was comfortable, her presence made a real difference. This group has beautifully managed to combine a well-planned travel route, delicious meals, and a spirit of adventure that reminded us all — it’s not just about the destination, but the joy of the journey itself. The activities were fun and suitable for all ages, making it a perfect experience for families, solo travellers, and groups alike. What impressed me most is how Avalanche Tours took what could have been a long-distance, tiring journey and turned it into something exciting, educational, and truly memorable. The blend of professionalism, kindness, and wonder they brought to every moment deserves to be celebrated. I would wholeheartedly recommend Avalanche Tours to anyone looking to enjoy a well-deserved holiday that’s as relaxing as it is enriching. Thank you again for going the extra mile — you’ve created memories that will last a lifetime.
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121 months ago
One year guarentee? This company could not even help 15 minutes after the service
<p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">I had purchased a group on voucher for a major service on a light motor vehicle, on the 6th of may 2016, i had sent my car in for service at weatherking durban, Stamford hill. The staff was inconsiderate, unhelpful and above all the Manager couldnt take responsibility for his actions, showing his unethical behavior and lack of professionalism. As a customer I am awarded such rights which I am well aware of, byut as a human being i entitled to the right to dignity, which this man has a baltant disregard for. My simple request was to show me what has been done on the motor vehicle, the man could not comment on such. Furthermore the company has a 52 point check that the Advisor had given me ensuring me that this would be carried out. At the end of the afternoon no one could report on the service done, not the man servicing or the manager.</span></p> <p style="color: #555555;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;"> </span></p> <p style="color: #555555;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">I had left my car with them at 08: 57 am, they had said that they would call me to discuss the pick up service ("if they could make a plan") at 12pm. the company had not contacted me, so i took the liberty of calling them, i Spoke to the manager who had said " yes, the vehicle will be ready at 2|:15 pm. i had then made the arrangements to pick the car up, only to find that the car was not ready and the car had only went in at around 2pm . when I asked the manager about this confusion he had denied everything, saying it wasnt him. </span></p> <p style="color: #555555;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;"> </span></p> <p style="color: #555555;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">This was a horrible experience, they say that they give their customers a one year guarentee with every purchase, this was not even a day and i could get no service. This was a Pathetic service!!!! and I am Disgusted to say the least.</span></p> <p> </p> <p class="MsoNormal"> </p>
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