Active since Sep 2014
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5 reviews67 months ago
Bad customer service
Discovery launched their prepaid voucher system but they themselves have no idea how it works. I phoned to found out how I can transfer the voucher to my wife that I bought on their website. Michaela said they haven't been instructed on exactly how that works as yet and asked if I would mind holding so she could find out. 20 minutes later I hear her taking my call of hold but then drops my call. You are lucky if you even manage to get through to one of their "skilled" consultants. I'm very disappointed in Discovery. Buying these vouchers are quick and easy, but once they have your money your on your own and need to figure it out for yourself.
2 replies
68 months ago
Unethical business practice - bill doubled
I wanted to cancel my contract with Vodacom 2 years ago to go to Telkom for a more affordable deal. I was asked by the cancellations department if I would reconsider if they could match the deal I got from Telkom, which I did. We did the contract telephonically. Now in August my bill was almost doubled! According to the call centre agent my contract expired and I am now paying the normal contract fee. This wasn't part of the agreement and I was nowhere informed of this. The agent that assisted me couldn't assist me in downgrading or arranging for the contract cost to be lowered and logged a call. I got an SMS stating that Senzo Nkosi would contact me shortly to resolve the issue. This didn't happen and I got another SMS now saying the case case was closed. This is unacceptable! I had to cancel because I couldn't afford their tariffs back then just to now be surprised with a huge and unexpected bill!
4 replies
76 months ago
Account Suspended
My phone was suspended earlier this week. After making payment yesterday I phoned the collection center to have the suspension lifted. I spoke to Ashwin who advised that I should send the proof of payment to pop@vodacom and then after an hour the suspension would be lifted. An hour later my account was still suspended. I phoned again and spoke to Paulina, who advised that the suspensions are only lifted between 2 to 4 hours after proof of payment was sent. 4 hours later it still wasn't lifted and I then spoke to Prince, who first said it would take up to 7 working days which is ridiculous since this happened before and then the suspension was lifted while I was on the phone with vodacom, but then changed his story and said that suspensions are lifted after 5 hours. He also said that he would get his manager to phone as soon as he is coming out of his meeting. We are now going for almost 24 hours. My account is still suspended and the manager never phoned me! I am running a small business and this causing me a lot of problems now. Clearly Vodacom doesn't care one bit!
2 replies
103 months ago
Unauthorized Vodafone live subscription
I got an sms message saying that I am subscribed to some gaming app charging R5 per day. Checked my bill for this month so far seeing that I'm already being charged more than R200 for Vodafone live services, none of which I have subscribed to. I was also charged R70 last month for Vlive services. Phoning Vodacom the call centre agent only cancelled the services but said they couldn't reverse the charges since I subscribed for it. I told her I never subscribed for anything like that and she said that "sometimes you get a pop up screen and you have to make sure you check the cancel box otherwise you will be subscribed for the service". What is she talking about?? Why should I check any cancel boxes if I'm not subscribing for anything? Why is Vodacom allowing these questionable services to be charged against their customers? I want these charges reversed and I want a credit for the amount that went off my account last month.
1 reply
118 months ago
Slow to respond and arrogant when they eventually do
<p>I needed to urgently get hold of Clickatell regarding an account query on Tuesday the 13th. You cannot phone them since they have no listed telephone numbers. you can only log a support query with their "24/7" call centre, which I did Tuesday morning. By Tuesday afternoon I haven't had any feedback and I logged a second call. My query was simple and didn't require hours of their time. By Wednseday morning I logged another three calls in the hope that anyone would phone me back. I mentioned to them that I am about to advise my client to change service providers because of their slow response. I got no reply until yesterday morning. Today I get feedback on another call in which Rhys Pamplin decides to accuse me of wasting their time with my support callls since, according to him, I got a response the day I logged the first call already? Strange that they would then decide to respond AGAIN yesterday. Your attitude won't get you anywhere Rhys. I will be sure to warn all my customers against your bad service.</p>
1 reply
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