FP
Faizel P
Active since May 2016
49
Reviews
0
Industries
Reviews
49 reviews30 months ago
Poor service - Hilton Honors
Good day It’s been few days and we getting the run around by Hilton Honors group regarding the transfer of points over. They keep replying it’s not done and will take another 7 business days etc. This totally unacceptable and frustrating dealing via email . Very unhelpful
0 replies
32 months ago
Pathetic service
Good Morning Being a private wealth client means nothing to FNB as I have to keep calling for a progress and never get any feedback from the portfolio manager or anyone else. So what’s the purpose of paying the exorbitant monthly fee when I honestly don’t get the service . Each time I call, I am told to pursue it myself. I have requested to close my bond as it’s fully paid and todays still waiting for an update. How does FNB appoint useless attorney to deal with the matter where as for weeks I don’t get a call nor an email regarding the matter Poor service from FNB and the attorneys affiliated with the bank
132 replies
39 months ago
Poor customer service
Good day It’s now over 7 weeks and this useless company has not resolved the issue with the Showmax even tho I am a premium customer. I have received calls thrice and and was assured it will be resolved but to date over 7 weeks now and still no calm or resolution It’s good to read they loosing customers because their content and service is pathetic
73 replies
40 months ago
Hopeless Vodacom
As usual you get the run around as a red VIP customer at Vodacom Bunch of useless people to deal with Bought airtime for my wife and 45 min later nothing reflecting When I call they cut my calls and the. When I do get through they say send an email to eshop@vodacom.co.za as it will be expedited and allocated with 10-15 min … I tried calling back and now they closed as email bounces What a bunch of clowns we deal with in the call centre !!!!!!! Don’t bother dealing or taking contracts with Vodacom as they useless
264 replies
43 months ago
Pathetic service for Red VIP clients
This is the 5th time and still can’t get any assistance from your agents. Agents are incompetent in helping and only transfers your calls and gets cut off As a Red VIP you get the worst Services and luckily I am. Kt renewing my contract and moving over to MTN I loaded money onto the Vodapay wallet on Saturday and nothing appears … then you try loading your credit card and says error on your side … so you can’t use the app and the money is off my account Can’t handle **** service
133 replies
50 months ago
Poor service for private wealth clients
Afternoon I have spend a lot of wasted time calling and being transferred to various departments that does not know what they are doing. I am disappointed because my account has been upgraded to Islamic PW and they assisted me efficiently this morning. This afternoon I was told that the Cheq Islamic cards will be ordered , however the credit card and Pedro card needs to be ordered by the Pw card division due to it non Islamic. Call gets transferred then cuts off I called back twice and held on for over 20min as the consultant does not understand what is required and makes me hold on to which I then cut the call and requested a manager or TL to call back but to no avail. So they needed to upgrade the current credit card and petrol card from private client to private wealth for myself and my wife .. how difficult is this ?????? This is really frustrating because no one competent can help you and considering you a private/ wealth client …
53 replies
51 months ago
Pathetic level of service - Red VIP
Morning I habe been trying to cal the customer centre as being a Red BIP package and can’t get through. I habe been using a friends phone to call as from my number I can’t dial outgoing calls … not sure why and very frustrating because I rebooted the phone few times but nothing happening Holding on for 25 min and still no answer … using a friends phone makes it difficult as I can’t dial out from my number and hence inconveniencing him What’s going on at Vodacom !!!!
106 replies
52 months ago
Rip off
Morning After numerous calls and discussions, Vodacom has still messed my billing for Jan Ironically the agent calls me yesterday and said all is sorted out and forwards me an invoice saying it’s corrected. Hours later the monthly invoices are recevied bad and guess what ??? They billed me for the connection fee where as it was suppose to be free What a rip off and being a Red VIP you get the worst service as you dealing with incompetent agents who knows nothing of the product
106 replies
52 months ago
Lack of knowledge for Red VIP
Evening This is again an issue with Vodacom ripping the red vip customers !!! I took another data sim last week which as a red VIP you are allowed 5 free data sim linked to your no … why are they charging me a monthly connection fee for this ????? The second issue is the Esim which is a separate charge from month 4 as per the e email from Vodacom . a week later I am being billed an activation fee even tho I received an email on the 30th dec mentioning no activation fee and the month charge of R 25 will be applicable form the 4th month … How is this possible as I call the call center and as a red customer I am on the phone for over 40 minutes explaining the agent what’s needs to be done … Unacceptable level of service and having mo knowledge of a red package
106 replies
53 months ago
Pathetic bank
Discovery bank is amongst the worst service provider to deal with. Having received an email requesting me to update employments details and mentioning it can be done via the tablet, lap top, etc bit when you log on nothing happens. Then you call in and they mention use the lap top. So then I try and log in and after clicking online banking it’s a blank white screen and this was attempted few times. I have been on the phone for over 27 minutes to no avail and then been told to calm back tomorrow. What a joke as I am a businessman and wasted over 45 min trying to comply with their requirements which should have been in place from day one. Unfortunately nothing was done and wasted time trying to get this **** resolved. I am a private client with FNB and believe me I don’t have any hassles with my banking app or getting assistance. Furthermore have a much more superior credit limit with them then with Discovery and have pleasant experiences. If they can’t sort this out then please close this stupid account as it’s if no benefit to me but only paying bank charges for something not used !!
53 replies
Review Distribution
5 Star
1 (2.0408163265306123%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (8.16326530612245%)
1 Star
44 (89.79591836734694%)