Active since May 2016
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3 reviews33 months ago
Islamaphobic ****** is alive and well at Ana’s Place and The Green Door in Mossel Bay
We booked accommodation at Ana's Place in Mossel Bay on Saturday 15/07/2023 before departing our home in Cape Town. We had a family member in ICU at Life Bay View Hospital after a serious motor vehicle accident, whilst on his way back to Cape Town. We chose a check-in time of 16h00 to 17h00 after we were able to see him at hospital. We went to Ana’s place before 17h00 but could not gain entry as the intercom system was not answered when we tried it. We called the number on the advertising board outside and we were told to go to the green door at 49 Marsh Street (a backpackers). When we went to reception a lady came inside from a back door and told us that Bookings.com made an error with our booking. I guess we were not good enough to be greeted properly as she did not introduce herself (we assume she was the manager). She told us that we booked apartment 10 on Bookings.com and there is no such apartment (no apartment was specified on Booking.com). She told us that we must understand that Ana’s place is an exclusive establishment and that we could not stay their as it was very expensive. She then wanted to show us accommodation at the backpackers, which I refused as that was not our booking. She then told us that we should have known when we made the booking that the price was wrong because you cannot pay R711 for that kind of accommodation. She then went on to say she wanted to negotiate a price higher than the Booking.com price that we booked. Throughout the interaction, this woman was condescending and disrespectful and told us that this was not their problem it was Bookings.com’s mistake and that it was basically our problem. I had enough of this belligerent person and told her we wanted nothing to do with this disgusting establishment. I then walked away first and said to my wife, “let’s leave” and she said to my wife, “yes leave because we do not want people like you staying here anyway”. We reported this incident to Bookings.com and on Monday 17/07/2023 this woman (not sure her name) called my wife on her cell phone and said to her, because we made a mistake, they would like to offer us a free stay with their establishment. My wife came to me and said she should speak to me. She reiterated that because we made a mistake, they would like to offer us a free stay. Her tone was the polar opposite of our initial interaction. She was polite and sounded like a human being, not a *****ed ******. I was not interested in a half-backed apology that told us, even though we were wrong they were being the better people. My wife tod her to let her owner call as we did not want to speak to her. ****** is not an accident that you can say sorry for. This is inbred and comes from a dark psyche that cannot be erased because you are told that it is wrong. You need to believe that it is wrong, and it does not take two days to overcome. We left and found accommodation at Oceans Hotel & Self Catering in Mossel Bay where people were eager to assist.
0 replies
96 months ago
UNISA and NSFAS pass the buck!
On the 6th December 2013 I paid UNISA by Visa Card R2 580.00 for the registration of the 2014 study year. This amount reflects on my UNISA financial statement as Ref. No. 4903/049. On the 7th February 2014, NSFAS paid UNISA R2700.00, being the balance of my study fees for my first semester of 2014 (NSFAS had just started financing my studies). On the 19th July 2014 NSFAS paid R5200.00 to UNISA for the second semester, 2014. According to my records, NSFAS has now paid UNISA R7 900.00 for my study year 2014. NSFAS then paid for my text books with SBux totaling R737.00 thus totaling R8 637.00 for my 2014 NSFAS account. When I received my first ever statement from NSFAS in October 2016 I saw that they had set my loan amount for 2014 at R11 217.00. This was R2 580.00 more than what my and UNISA’s records show. I then called NSFAS (unfortunately I do not have proof of these phone calls) and was told to complain to the recoveries department via email. NSFAS then told me that the problem lies with UNISA as UNISA have not allocated all the funds to my account. NSFAS then said that I should go back to UNISA to query this problem. I visited UNISA, Parow, Cape Town on Thursday, 30/11/2017. I discussed the problem with the lady at the financial enquiries. She then printed out the latest statement of account. She said that the problem lies with NSFAS as UNISA has allocated all funds paid by NSFAS to my account. I then visited NSFAS after I had left UNISA on Thursday, 30/11/2017. I spoke to Xolani, a team leader, who asked for the email correspondence that I had with NSFAS. After I forwarded all the information to Xolani he told me that I had to return to UNISA as the problem lies with UNISA. I was to call him when I was at UNISA, Parow and Xolani said that he would speak to UNISA to tell them that they owed me a credit. All this to and fro is very frustrating and confusing as I know that I have paid the amount of R2 580.00 to UNISA but I am not sure how to rectify this problem. It is not fair, nor ethical that I am expected to pay this amount again, which is what NSFAS is telling me according to their statements. I have also submitted written complaints to the Unisa Ombudsman on 05 December 2017 and the Credit Ombudsman on 27 April but nobody has gotten back to me.
0 replies
120 months ago
Standard Bank Sucks
<p>I closed my Master Card account with Standard Bank in 2014. In 2015 I got a letter from them saying that my account is about to be handed over as I owe them R144.23. Bearing in mind that I had a credit limit of R44 500.00, they were looking for R144.23. I visisted the Kromboom branch in Kenilworth Centre, Cape Town and I was told that the Ucount rewards was not cancelled. I then called Ucounts, a division of Standard Bank, who apologised for the problem and wrote off their amount that they kept charging. We are now in 2016 and I again get a letter from Standard Bank. This time I owe them R96.40. The letter says that they have now cancelled my credit facility (what facility, my account is closed)and have handed my account over to a debt collection agency. I called the call centre and was told that it was service fees being charged. They have now requested to write off the fees and who knows what after that. I have had accounts with Standard Bank for more than 20 years and I closed my accounts because their service is shocking. I guess they just refuse to let me go. hellopeter should allow for a no-star rating as they do not even deserve one star.</p>
106 replies
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