Active since Jun 2016
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19 reviews37 months ago
Crime scene cleaners
I was diddled big time by Kleenbin - see my previous review. I paid for TWO months and cancelled when they overcharged me for the SECOND time - I cancelled the service IN WRITING and now I have received ANOTHER EXORBITANT invoice for NO SERVICE - ie I CANCELLED the service yet this month they have billed me again DOUBLE despite me NOT USING the service for the month and despite my complaint that they stole my money in January and February as they charged me DOUBLE both months - WTAF
0 replies
85 months ago
Clicks - 3rd world - no service - no meds
My housemate sustained first degree burns on her hand and took the script for meds to Clicks Pharmacy Capricorn Square on TUESDAY 23 April. They did not have the meds and said they would order it in - today is FRIDAY - she has been in pain and without meds and still they have not received the medication. This is not a rural setting ! What the heck is up ?! Now she is struggling to get her script back and reimbur*****t as she paid in full on Tuesday so that she can drive with her painful hand elsewhere - to DISCHEM most likely to get the script filled.
0 replies
89 months ago
Incompetence and negligence - one booking - several ****-ups !
I don't even know where to begin. One **** up after the other. Seriously amazing that SS is still in business. A colleague a while back had an annoying no-show experience with SS and I have heard several stories about low pay rates to staff (essentially profiteering from desperate people). A different colleague convinced me to give them a whirl as I am moving and needed someone to assist with an outgoing clean. I booked SS online and applied a discount coupon my colleague had given me. The system advised that I would need TWO people for a total of 10.5 hours (combined) I also requested cleaning materials. The night before the booking AFTER 10PM I received a WA from one of the scheduled cleaners asking for directions ! Agrieved and irritated I reported this to SS as not even my family would have the audacity to contact me at that late hour - not to mention a business associate and service I am paying for ! I received a profuse apology and was assured that SS would chaperone the woman the following day. About 10 minutes late my intercom buzzed and ONE woman PLUS her teen/tweenage child arrived. I told her that I had not been informed that her child would accompany her and told her to leave. NO SECOND PERSON EVER arrived. I had explained at the outset that the situation is time sensitive and here I was with deadlines and schedules to meet (carpet cleaners were coming following day) I received an SMS - the gaul ! FROM SS to say that their Cleaner had not checked in and I should call THEM. I did so and got VM. I called a second time - VM AGAIn and I left a rant of a message. In teh afternoon I received a pleading placating call from a staff member apologising profusely and assuring me she would follow up constantly and INSURE a smooth service the following day. I FOOLISHLY agreed and postponed the carpet cleaner. The next morning a smart and hard working cleaner arrived. her second day on the job. Just her. No second person. She worked well and hard and then advised that she would be working only 8 hours and would leave at 16H00 (Arrival at 09H00 ! so, essentially SEVEN hours. I asked her to work an extra hour and she agreed but advised it would cost extra - I had paid for 10.5 hours !) When she left at 17H00 the cleaning was not complete - she was exhausted and I could not request additional assistance nor make SS'd faux pah her problem. On contacting SS about this they brushed it off saying I now had 2.5 hours in credit and then received an email TODAY spelling my name incorrectly and referring to 2 hours credit ! BEYOND useless an d completely pointless. PLEASE do not err as I have done - go elsewhere if you need assistance. Sweet South 'service' is beyond PATHETIC !!!!!!!!!!!!!!!!!!!!!!!!!!!! They wated my time, exploited my agreement and I am pushed now to resolve THEIR issue sbut, her - I have 2 hours CREDIT !!! Hell will freeze over before I waste another second of my time on incompetence and negligence !
105 replies
89 months ago
Makro - a fly-by-night fraudster ?
Ordered and paid for (including delivery amount) a microwave online from Makro on 28 November - aside from conf of order (from a no-reply address - VERY conveniently) I have received no follow-up ... I was advised initially when ordering that delivery would take between 7 and 10 days ... Today is 11 December. Our company has closed and no delivery and no response to my FB messages and posts and I cannot get through - I just hold incessantly on the phone which has cost me quite a bit of airtime already. What are they thinking ! THIS IS COMPLETELY UNACCEPTABLE on EVERY level ! They have - essentially STOLEN my money - like a fly-by-night fraudster !
105 replies
90 months ago
Accounting irregularities
I subscribed to Kleen-bin some months back and have always prided myself on paying all my financial commitments on the day I receive my salary - at the very time I receive my salary. I pay between 23rd and 25th of each month as soon as my salary is paid in. Kleen-bin only sends invoices at the beginning of each new month and services are paid for in arrears. I was so surprised and highly annoyed at receiving an invoice this month which stated that my account is 2 months' in arrears ! I immediately responded requesting that the error to corrected. To date I have received no further correspondence and no apology for the error. I have emailed them to terminate the service.
105 replies
93 months ago
Misleading pricing, rude tellers and no refund
I saw what I believed to be a 3 for 1 special at Clicks on cotton-wool make-up wipes (I have photographs of the notice on the shelf which I believe is very misleading) I made my purchase and aid with my Capitec bank card and then queried the slip as I had paid for 3 x the item. A huffy store assistant told me I was wrong and then called a supervisor who was EXTREMELY rude and condescending (I am 51 and she is 23 at best) then when I called her out for being rude and argumentative she rudely retorted that she was not being rude ! I then asked for her name and she started to walk away so I got a photo of the back of her head. I asked the teller for a refund and she said the money will be put back on my card (I know it doesn't work that way with Capitec) and said so - she said again that I am wrong. I asked if it will be immediate and she said yes. I got my phone out - indicated the purchase transaction and waited for the reversal. Nada. She then changed her tune and said it may take a few hours. The Manager was not in store so I then spoke to a dismissive woman by the name of Debbi who further exacerbated the situation. I even struggled to get copies of the reversal transaction - the teller wanted to keep the only copy - rather irregular. I do not appreciate rudeness nor my time being wasted and I certainly will not appreciate Clicks retaining my money (in excess of R130 !) This occurred at Long Beach Mall Sunday morning around 11am
0 replies
97 months ago
Take a lot - that's what they do ...
I boughr a kettle 18 months ago from Takealot and it has stopped working. The item has a 2yr guarantee. I have tried emailing but my email is returned with a hotlink for 'help' which does not function (like the kettle !) and I tried logging in and found the item and attempted to complete the returns on it but can't do that either as there is a drop-down box with nothing populated but the system insists I must select from it so cannot complete my request. I assure you that IF I was trying to buy something I would have no such issues. Takealot has joined the masses of online sites that takes plenty but doesn't want to give anything in return. Very disgruntled !
0 replies
99 months ago
Steers - not interested in customers - no stock, no response
I sent an email to Steers on 1 March requesting feedback on my concern that there there had/has been no stock of vegetarian patties at Steers in Tokai for that week and the week prior. The staff simply say that it is a supplier issue. I have contacted the supplier who assure me that there is supply and even an allocation for that store. I have had no response from Steers which is extremely disappointing and quite frankly unacceptable !
105 replies
102 months ago
Non-refund and no customer service
This is the 2nd time I have had a problem with Tempest and Around About Cars. This time three issues. Firstly inaccurate information was supplied - I have email proof which caused an issue and delay on the collection day and frustration at delivery. Thereafter the company are completely hands-off when it comes to the release of my deposit. I am again given a conflicting response from staff but not before an entire day goes by without a response and I then re-issue a request for assistance. Then, even when I escalated my concern to owners I got a victim-mentality response ! I am out of pocket by R1500 and I am getting no assistance from Tempest who held the money in the first place. The response from the company management/ownership ? "It is enormously frustrating for all of us who 'hold or authorise funds'. Clients constantly accuse us of being guilty in the release of funds." Sorry - that is pathetic. You are responsible and you need to resolve it or get out of customer business ! I don't need problems - I need a solution. I need this resolved IMMEDIATELY without excuses or victim claims.
0 replies
102 months ago
Non-refund
This is the 2nd time I have had a problem with Tempest and Around About Cars. This time three issues. Firstly inaccurate information was supplied - I have email proof which caused an issue and delay on the collection day and frustration at delivery. Thereafter the company are completely hands-off when it comes to the release of my deposit. I am again given a conflicting response from staff but not before an entire day goes by without a response and I then re-issue a request for assistance. Then, even when I escalated my concern to owners I got a victim-mentality response ! I am out of pocket by R1500 and I am getting no assistance from Tempest who held the money in the first place. The response from the company management/ownership ? "It is enormously frustrating for all of us who 'hold or authorise funds'. Clients constantly accuse us of being guilty in the release of funds." Sorry - that is pathetic. You are responsible and you need to resolve it or get out of customer business ! I don't need problems - I need a solution. I need this resolved IMMEDIATELY without excuses or victim claims.
210 replies
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18 (94.73684210526316%)