Progas

PROGAS : MT EDGECOMBE: MORE TRAINING AND OVERSIGHT NEEDED.

I visited Progas [ mt edgecombe] today for a small cylinder refill . The shop assistant advised that because of some rust on cylinder they were not prepared to undertake the refill .She advised me of the warnings given by the fire dept and showed me a picture on the counter depicting some very old and rusted cylinders . I asked for the contact number of the owner of the shop . She refused to give and instead referred me to her head office , a durban number that nobody answers [ voice mail ] I finally contacted another branch and contacted the owner . He made a convincing case regarding safety/ risk . The point is taken , however the rust on my cylinder was barely visible. I should not have been turned away . So here's the point . Are staff at these outlets, trained to assess the condition of cylinders and decide which to accept and which to reject .My sense is that they don't have a clue . The cylinder was taken to another distributor and refilled without any questions. So Progas , please jack up your service . Customers should not be taken for granted . Without the customer there is NO BUSINESS.