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Progas
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Progas
Progas has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Progas across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencebP
bill P
1 reviews | Active since Jan 2020
2 Dec 2025, 18:22
PROGAS : MT EDGECOMBE: MORE TRAINING AND OVERSIGHT NEEDED.
I visited Progas [ mt edgecombe] today for a small cylinder refill . The shop assistant advised that because of some rust on cylinder they were not prepared to undertake the refill .She advised me of the warnings given by the fire dept and showed me a picture on the counter depicting some very old and rusted cylinders . I asked for the contact number of the owner of the shop . She refused to give and instead referred me to her head office , a durban number that nobody answers [ voice mail ] I finally contacted another branch and contacted the owner . He made a convincing case regarding safety/ risk . The point is taken , however the rust on my cylinder was barely visible. I should not have been turned away . So here's the point . Are staff at these outlets, trained to assess the condition of cylinders and decide which to accept and which to reject .My sense is that they don't have a clue . The cylinder was taken to another distributor and refilled without any questions. So Progas , please jack up your service . Customers should not be taken for granted . Without the customer there is NO BUSINESS.
Helpful (0)
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bill P
1 reviews | Active since Jan 2020
2 Dec 2025, 18:22
PROGAS : MT EDGECOMBE: MORE TRAINING AND OVERSIGHT NEEDED.
I visited Progas [ mt edgecombe] today for a small cylinder refill . The shop assistant advised that because of some rust on cylinder they were not prepared to undertake the refill .She advised me of the warnings given by the fire dept and showed me a picture on the counter depicting some very old and rusted cylinders . I asked for the contact number of the owner of the shop . She refused to give and instead referred me to her head office , a durban number that nobody answers [ voice mail ] I finally contacted another branch and contacted the owner . He made a convincing case regarding safety/ risk . The point is taken , however the rust on my cylinder was barely visible. I should not have been turned away . So here's the point . Are staff at these outlets, trained to assess the condition of cylinders and decide which to accept and which to reject .My sense is that they don't have a clue . The cylinder was taken to another distributor and refilled without any questions. So Progas , please jack up your service . Customers should not be taken for granted . Without the customer there is NO BUSINESS.
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Replies (0)IJ
Ian J
1 reviews | Active since Jan 2020
13 May 2025, 07:22
Beware Appliance repair pirates
They were referred by Smeg SA as a third party. When they arrived to inspect our Smeg oven I was immediately suspicious at the speed they worked and no checking to see if an item could be serviced/repaired rather than supply new. They submitted their quote eventually. To replace 2 oven globes R525 Each. I sourced locally same spec globes @ R50 EACH. They quoted to replace oven seal and said door hinges as well as new seal only would not let door close properly. I sourced new seal from Smeg and fitted myself in less than 5 minutes and DOOR CLOSES PERFECTLY. They also quoted to replace a back burner, I took it apart cleaned it and it works fine. They quoted to replace thermostat but it's working fine. We are an NPO with 12 kids and they cook and bake relentlessly. So beware of this company. Add your reply Bold Italic Bullets Numbers
Helpful (0)
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Ian J
1 reviews | Active since Jan 2020
13 May 2025, 07:22
Beware Appliance repair pirates
They were referred by Smeg SA as a third party. When they arrived to inspect our Smeg oven I was immediately suspicious at the speed they worked and no checking to see if an item could be serviced/repaired rather than supply new. They submitted their quote eventually. To replace 2 oven globes R525 Each. I sourced locally same spec globes @ R50 EACH. They quoted to replace oven seal and said door hinges as well as new seal only would not let door close properly. I sourced new seal from Smeg and fitted myself in less than 5 minutes and DOOR CLOSES PERFECTLY. They also quoted to replace a back burner, I took it apart cleaned it and it works fine. They quoted to replace thermostat but it's working fine. We are an NPO with 12 kids and they cook and bake relentlessly. So beware of this company. Add your reply Bold Italic Bullets Numbers
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Nov 2023, 11:33
No respect for customers
Placed a call to have my gas pipes re-routed to another area at the house. Made several calls to follow and could not receive confirmation. Was told by the Hillary branch that they are too busy and cannot promise a timeline. Was promised a call back and never received. Perhaps the owner should be employed more reliable staff.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Nov 2023, 11:33
No respect for customers
Placed a call to have my gas pipes re-routed to another area at the house. Made several calls to follow and could not receive confirmation. Was told by the Hillary branch that they are too busy and cannot promise a timeline. Was promised a call back and never received. Perhaps the owner should be employed more reliable staff.
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Replies (0)NM
Noluthando M
1 reviews | Active since Jan 2020
8 Aug 2022, 07:30
Bad Service and horrible attitude
I am so appalled by the service that my mom received for Progas Isipingo, When she needed the gas to be installed for the first time they were willing to assist and they also indicated that they do deliver if and when the gas need to be re-filled/or another cylinder. I fill that they have double standards because they were able to come to install and deliver and new gas, rude and obnoxious not considering that she is their customer and that she is elderly. We felt discriminated because of where we live at Umlazi which is neighbouring township of Isipingo. I'm so digested by the service SHAME by the the horrible attituded by Daphne she was so RUDE.
Helpful (0)
|Replies (0)NM
Noluthando M
1 reviews | Active since Jan 2020
8 Aug 2022, 07:30
Bad Service and horrible attitude
I am so appalled by the service that my mom received for Progas Isipingo, When she needed the gas to be installed for the first time they were willing to assist and they also indicated that they do deliver if and when the gas need to be re-filled/or another cylinder. I fill that they have double standards because they were able to come to install and deliver and new gas, rude and obnoxious not considering that she is their customer and that she is elderly. We felt discriminated because of where we live at Umlazi which is neighbouring township of Isipingo. I'm so digested by the service SHAME by the the horrible attituded by Daphne she was so RUDE.
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Replies (0)NM
N M
1 reviews | Active since Jan 2020
19 Jun 2019, 11:46
Impressive customer service
I had purchased 2 x 19kg gas cylinders from Progas and fund that 1 bottle lasted me only 2 months. With my limited knowledge, I suspected it was a cylinder leak but could not confirm until I had used the 2nd bottle. Daphne from Progas had sent out a technician Greg to assist me with pinpointing the issue which he had resolved by replacing a rubber on my pipeline and no fault of the cylinder. Impressive customer service which I was not billed for. Highly recommended.
Helpful (0)
|Replies (0)NM
N M
1 reviews | Active since Jan 2020
19 Jun 2019, 11:46
Impressive customer service
I had purchased 2 x 19kg gas cylinders from Progas and fund that 1 bottle lasted me only 2 months. With my limited knowledge, I suspected it was a cylinder leak but could not confirm until I had used the 2nd bottle. Daphne from Progas had sent out a technician Greg to assist me with pinpointing the issue which he had resolved by replacing a rubber on my pipeline and no fault of the cylinder. Impressive customer service which I was not billed for. Highly recommended.
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Replies (0)