Proline Express Sandhurst
Verified Business
|4.4|21 Reviews (last 12 months)|Responds in 31h 52m
Proline Express Sandhurst
Verified Business
|4.4
21 Reviews (last 12 months)
Responds in 31h 52m
AI Review Summary
Based on recent customer reviews, Proline Express Sandhurst receives strong praise for its panel beating and accident repair work, with customers consistently mentioning attentive consultants such as Precious and Sandra who provide regular progress updates by phone and WhatsApp. A recurring theme is professional, friendly service and vehicles returned looking renewed within agreed timeframes. However, a notable minority of customers report serious concerns around workmanship quality, including paint defects, misaligned parts and faulty replacement components, alongside frustration with shifting collection dates and unresolved post repair issues.
Performance(last 12 months):
Trustindex Rating
7.1Ranked In Automotive
#59Reply Time
31h 52mNPS Score
28Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 13h 12m
TrustIndex
7.1
Ranking
#59
in Automotive
Reply Time
31h 52m
NPS Score
28
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 13h 12m
Review Distribution
4.4|21 Reviews
Jul '25 - Jun '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZ
Zamashandu
1 reviews | Active since Jan 2020
19 May 2026, 09:13
Michael assisted me with the home keys that I forgot inside the car
Michael assisted me with the home keys that I forgot inside the car. He had to drive back from home to get the keys for me. He was very professional,friendly and patient.
Helpful (0)
|Replies (0)Z
Zamashandu
1 reviews | Active since Jan 2020
19 May 2026, 09:13
Michael assisted me with the home keys that I forgot inside the car
Michael assisted me with the home keys that I forgot inside the car. He had to drive back from home to get the keys for me. He was very professional,friendly and patient.
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Harold B
1 reviews | Active since Jan 2020
25 Apr 2026, 10:32
It was a pleasure dealing with Precious the consummate professional who explained honestly the process, kept up to date, went the extra with assisting with rentals and closing the process like a world champ
It was a pleasure dealing with Precious the consummate professional who explained honestly the process, kept up to date, went the extra with assisting with rentals and closing the process like a world champ. Thank you Precious and Proline
Helpful (0)
|Replies (0)HB
Harold B
1 reviews | Active since Jan 2020
25 Apr 2026, 10:32
It was a pleasure dealing with Precious the consummate professional who explained honestly the process, kept up to date, went the extra with assisting with rentals and closing the process like a world champ
It was a pleasure dealing with Precious the consummate professional who explained honestly the process, kept up to date, went the extra with assisting with rentals and closing the process like a world champ. Thank you Precious and Proline
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Replies (0)YM
Yaeesh M
1 reviews | Active since Jan 2020
20 Apr 2026, 13:58
Very Happy Customer @ Proline Express Sandhurst
Proline's Manager Kayla and Precious really assisted me with my car. They provided me with feedback throughout the process and always kept me up to date. And really pushed their way to assist me. They really deserve a promotion! And Proline done a great job on my car
Helpful (0)
|Replies (0)YM
Yaeesh M
1 reviews | Active since Jan 2020
20 Apr 2026, 13:58
Very Happy Customer @ Proline Express Sandhurst
Proline's Manager Kayla and Precious really assisted me with my car. They provided me with feedback throughout the process and always kept me up to date. And really pushed their way to assist me. They really deserve a promotion! And Proline done a great job on my car
0
Replies (0)DM
Dikeledi M
1 reviews | Active since Jan 2020
16 Mar 2026, 17:36
Best customer service
On the 25th February 2025, I took my car for repairs. I met a friendly lady by the name of Precious N was very friendly and professional. She welcomed me with a smile and assured me that I came to the right place. She constantly communicated with me throughout the process. Within two weeks my vehicle was fixed and was renewed and it looked very new. Best service ever well done to the company and staff members. Keep up the good work Precious you have raised the flag high with your stirling service.
Helpful (0)
|Replies (0)DM
Dikeledi M
1 reviews | Active since Jan 2020
16 Mar 2026, 17:36
Best customer service
On the 25th February 2025, I took my car for repairs. I met a friendly lady by the name of Precious N was very friendly and professional. She welcomed me with a smile and assured me that I came to the right place. She constantly communicated with me throughout the process. Within two weeks my vehicle was fixed and was renewed and it looked very new. Best service ever well done to the company and staff members. Keep up the good work Precious you have raised the flag high with your stirling service.
0
Replies (0)LM
Lethabo M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:07
Faulty Headlight Replacement – No Resolution Provided
I am extremely disappointed with the service I have received from Proline Express Sandhurst. Last year I was involved in a minor fender bender and my insurance directed me to Proline Express Sandhurst for the repairs. As part of the repair work, both headlights on my vehicle were replaced. When I collected the car, I was satisfied with the work done. However, a few months later during the rainy season, I noticed that the front right headlight had developed a leak. This resulted in the light malfunctioning, and the daytime running light no longer works. I contacted Proline Express and brought the vehicle back for inspection. Their team confirmed that there was no visible damage to the headlight and acknowledged that the issue appeared to be a fault with the unit itself. They attempted to fix and pressure test the light, but unfortunately the problem still persists. Despite acknowledging that the light is faulty and that it was supp**** and installed by them during the repair, I have now been told that there is nothing further they can do. As a customer, this is extremely disappointing. When parts are replaced as part of an insurance repair, one would reasonably expect those parts to be functional and free of defects. It is frustrating to be left with a faulty component that was installed during the repair process, with no clear resolution offered. I hope that Proline Express will review this matter and take responsibility by providing a proper resolution, such as replacing the faulty headlight.
Helpful (0)
|Replies (0)LM
Lethabo M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:07
Faulty Headlight Replacement – No Resolution Provided
I am extremely disappointed with the service I have received from Proline Express Sandhurst. Last year I was involved in a minor fender bender and my insurance directed me to Proline Express Sandhurst for the repairs. As part of the repair work, both headlights on my vehicle were replaced. When I collected the car, I was satisfied with the work done. However, a few months later during the rainy season, I noticed that the front right headlight had developed a leak. This resulted in the light malfunctioning, and the daytime running light no longer works. I contacted Proline Express and brought the vehicle back for inspection. Their team confirmed that there was no visible damage to the headlight and acknowledged that the issue appeared to be a fault with the unit itself. They attempted to fix and pressure test the light, but unfortunately the problem still persists. Despite acknowledging that the light is faulty and that it was supp**** and installed by them during the repair, I have now been told that there is nothing further they can do. As a customer, this is extremely disappointing. When parts are replaced as part of an insurance repair, one would reasonably expect those parts to be functional and free of defects. It is frustrating to be left with a faulty component that was installed during the repair process, with no clear resolution offered. I hope that Proline Express will review this matter and take responsibility by providing a proper resolution, such as replacing the faulty headlight.
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Replies (0)