PE
Proline Express Sandhurst
Claimed Business
PE
Proline Express Sandhurst
Claimed Business
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Proline Express Sandhurst is widely praised for excellent communication, with customers highlighting regular progress updates via phone and WhatsApp throughout the repair process. Staff members such as Precious and Sandra are frequently recognised for going the extra mile and providing friendly, professional service. However, a notable minority of customers report serious concerns about workmanship quality, including paint defects, misaligned parts and repeated delays in vehicle collection. Dishonesty and empty promises were also cited by dissatisfied customers, suggesting inconsistencies in service delivery.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
28h 15mReply Time
0 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14 hours 28 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
28h 15m
NPS Score
0
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14 hours 28 min
Review Distribution
4|16 Reviews
May '25 - Apr '26
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
Frequently Asked Questions About Proline Express Sandhurst
Based on recent customer reviews, Proline Express Sandhurst is widely praised for excellent communication, with customers highlighting regular progress updates via phone and WhatsApp throughout the repair process. Staff members such as Precious and Sandra are frequently recognised for going the extra mile and providing friendly, professional service. However, a notable minority of customers report serious concerns about workmanship quality, including paint defects, misaligned parts and repeated delays in vehicle collection. Dishonesty and empty promises were also cited by dissatisfied customers, suggesting inconsistencies in service delivery.
Proline Express Sandhurst has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 14 hours 28 min. Hellopeter has tracked Proline Express Sandhurst across 906 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dikeledi M
1 reviews | Active since Jan 2020
16 Mar 2026, 17:36
Best customer service
On the 25th February 2025, I took my car for repairs. I met a friendly lady by the name of Precious N was very friendly and professional. She welcomed me with a smile and assured me that I came to the right place. She constantly communicated with me throughout the process. Within two weeks my vehicle was fixed and was renewed and it looked very new. Best service ever well done to the company and staff members. Keep up the good work Precious you have raised the flag high with your stirling service.
Helpful (0)
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Dikeledi M
1 reviews | Active since Jan 2020
16 Mar 2026, 17:36
Best customer service
On the 25th February 2025, I took my car for repairs. I met a friendly lady by the name of Precious N was very friendly and professional. She welcomed me with a smile and assured me that I came to the right place. She constantly communicated with me throughout the process. Within two weeks my vehicle was fixed and was renewed and it looked very new. Best service ever well done to the company and staff members. Keep up the good work Precious you have raised the flag high with your stirling service.
0
Replies (0)LM
Lethabo M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:07
Faulty Headlight Replacement – No Resolution Provided
I am extremely disappointed with the service I have received from Proline Express Sandhurst. Last year I was involved in a minor fender bender and my insurance directed me to Proline Express Sandhurst for the repairs. As part of the repair work, both headlights on my vehicle were replaced. When I collected the car, I was satisfied with the work done. However, a few months later during the rainy season, I noticed that the front right headlight had developed a leak. This resulted in the light malfunctioning, and the daytime running light no longer works. I contacted Proline Express and brought the vehicle back for inspection. Their team confirmed that there was no visible damage to the headlight and acknowledged that the issue appeared to be a fault with the unit itself. They attempted to fix and pressure test the light, but unfortunately the problem still persists. Despite acknowledging that the light is faulty and that it was supp**** and installed by them during the repair, I have now been told that there is nothing further they can do. As a customer, this is extremely disappointing. When parts are replaced as part of an insurance repair, one would reasonably expect those parts to be functional and free of defects. It is frustrating to be left with a faulty component that was installed during the repair process, with no clear resolution offered. I hope that Proline Express will review this matter and take responsibility by providing a proper resolution, such as replacing the faulty headlight.
Helpful (0)
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Lethabo M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:07
Faulty Headlight Replacement – No Resolution Provided
I am extremely disappointed with the service I have received from Proline Express Sandhurst. Last year I was involved in a minor fender bender and my insurance directed me to Proline Express Sandhurst for the repairs. As part of the repair work, both headlights on my vehicle were replaced. When I collected the car, I was satisfied with the work done. However, a few months later during the rainy season, I noticed that the front right headlight had developed a leak. This resulted in the light malfunctioning, and the daytime running light no longer works. I contacted Proline Express and brought the vehicle back for inspection. Their team confirmed that there was no visible damage to the headlight and acknowledged that the issue appeared to be a fault with the unit itself. They attempted to fix and pressure test the light, but unfortunately the problem still persists. Despite acknowledging that the light is faulty and that it was supp**** and installed by them during the repair, I have now been told that there is nothing further they can do. As a customer, this is extremely disappointing. When parts are replaced as part of an insurance repair, one would reasonably expect those parts to be functional and free of defects. It is frustrating to be left with a faulty component that was installed during the repair process, with no clear resolution offered. I hope that Proline Express will review this matter and take responsibility by providing a proper resolution, such as replacing the faulty headlight.
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Veronique
1 reviews | Active since Jan 2020
9 Oct 2025, 15:53
Thank you for the incredible service I received from Proline Express Sandhurst
Thank you for the incredible service I received from Proline Express Sandhurst. From dropping my vehicle off, the daily updates all the way to receiving my vehicle. The service was 150%. I will definitely recommend your establishment to everyone who requires their vehicle to be made beautiful again. Thank you 😊
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Veronique
1 reviews | Active since Jan 2020
9 Oct 2025, 15:53
Thank you for the incredible service I received from Proline Express Sandhurst
Thank you for the incredible service I received from Proline Express Sandhurst. From dropping my vehicle off, the daily updates all the way to receiving my vehicle. The service was 150%. I will definitely recommend your establishment to everyone who requires their vehicle to be made beautiful again. Thank you 😊
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Replies (0)N
SB
Schalk B
1 reviews | Active since Jan 2020
9 Sept 2025, 13:08
Amazing Service
I have to say this place treated me amazingly, after I had a little car accident they fixed everything in just 2 weeks, and the sweet lady (Precious) kept me updated every single day and I didn't wonder one day how far are they with my car. The owner Mr. R, THANK YOU SO MUCH FOR YOUR KINDNESS AND UNDERSTANDING THROUGH OUT THE PROCESS. YOU GUYS ARE ABSOLUTELY AMAZING!!!!
Helpful (0)
|Replies (0)SB
Schalk B
1 reviews | Active since Jan 2020
9 Sept 2025, 13:08
Amazing Service
I have to say this place treated me amazingly, after I had a little car accident they fixed everything in just 2 weeks, and the sweet lady (Precious) kept me updated every single day and I didn't wonder one day how far are they with my car. The owner Mr. R, THANK YOU SO MUCH FOR YOUR KINDNESS AND UNDERSTANDING THROUGH OUT THE PROCESS. YOU GUYS ARE ABSOLUTELY AMAZING!!!!
0
Replies (0)A
Ahmed
1 reviews | Active since Jan 2020
27 Aug 2025, 15:48
I have had an amazing experience with Proline Express Sandhurst
I have had an amazing experience with Proline Express Sandhurst. My vehicle looks super awesome after the work that was done on it. I am super satisfied with the work and calls, keeping me updated on the status of my vehicle and the super awesome and friendly Sandra that was always willing to go the extra mile.
Helpful (0)
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Ahmed
1 reviews | Active since Jan 2020
27 Aug 2025, 15:48
I have had an amazing experience with Proline Express Sandhurst
I have had an amazing experience with Proline Express Sandhurst. My vehicle looks super awesome after the work that was done on it. I am super satisfied with the work and calls, keeping me updated on the status of my vehicle and the super awesome and friendly Sandra that was always willing to go the extra mile.
0
Replies (0)