PP
property practitioner regulatory authority
Unclaimed Business
PP
property practitioner regulatory authority
Unclaimed Business
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Property Practitioner Regulatory Authority faces overwhelming criticism across every aspect of its operations. Customers consistently report unreachable call centres, systems perpetually offline, and extreme delays in issuing Fidelity Fund Certificates. Complaints lodged against property practitioners go unacknowledged for months or years, with no reference numbers, no assigned officers, and no resolution. Reviewers describe the organisation as dysfunctional and unaccountable, comparing it unfavourably to other government departments. Multiple users express frustration at paying fees for a regulatory body that appears to deliver no tangible oversight or consumer protection.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|14 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About property practitioner regulatory authority
Based on recent customer reviews, Property Practitioner Regulatory Authority faces overwhelming criticism across every aspect of its operations. Customers consistently report unreachable call centres, systems perpetually offline, and extreme delays in issuing Fidelity Fund Certificates. Complaints lodged against property practitioners go unacknowledged for months or years, with no reference numbers, no assigned officers, and no resolution. Reviewers describe the organisation as dysfunctional and unaccountable, comparing it unfavourably to other government departments. Multiple users express frustration at paying fees for a regulatory body that appears to deliver no tangible oversight or consumer protection.
property practitioner regulatory authority has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked property practitioner regulatory authority across 38 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nomsa M
1 reviews | Active since Jan 2020
25 Feb 2026, 03:48
Urgent Complaint: No Case Registration, No Acknowledgement, and Ongoing Financial Prejudice
On 16 February 2026, I lodged a formal complaint regarding a managing agent’s failure to comply with statutory exit obligations, including the provision of signed ingoing and outgoing inspection reports. Despite submitting a complete document pack and sending multiple follow-ups (including resubmissions on 23 and 24 February 2026), the matter remains without: Any formal acknowledgement of receipt A reference number Confirmation that documents were successfully received Allocation to an investigation officer Repeated emails generated delivery complications, and telephonic attempts to obtain confirmation were unsuccessful. To date, there has been no procedural clarity or indication that the complaint has been formally registered. Financial Impact Due to the absence of statutory inspection reports, I have been unable to properly reconcile the tenant deposit or pursue tenant liability. The property was returned in a condition requiring urgent remediation, including carpet removal and tile installation, to restore marketability and prevent further rental losses. These costs remain unrecovered. Management fees were deducted during a period where core oversight functions appear not to have been performed. Emotional and Psychological Impact While seeking regulatory assistance in good faith, I have instead experienced: Legal ************ from the managing agent’s attorneys Administrative silence Repeated communication failures The lack of acknowledgement and transparency has caused significant stress and uncer*****y. The perception created is one of institutional inertia rather than regulatory protection. Governance Concerns This matter now extends beyond the original complaint. It raises serious concerns about: Complaint intake systems Case tracking controls Responsiveness standards Accessibility of enforcement mechanisms A regulatory authority should, at minimum, confirm receipt and issue a case reference number. Request for Resolution I request immediate: Written confirmation that the complaint has been formally registered. Allocation of a reference number. Identification of the assigned investigation officer. Clear timelines for assessment and next steps. If this matter is not addressed urgently, I will escalate it to the Executive Authority (Minister) and/or the relevant Ombud or oversight body for review of both the underlying complaint and the apparent breakdown in administrative process. This complaint is made in the interest of accountability, transparency, and procedural fairness.
Helpful (0)
|Replies (0)NM
Nomsa M
1 reviews | Active since Jan 2020
25 Feb 2026, 03:48
Urgent Complaint: No Case Registration, No Acknowledgement, and Ongoing Financial Prejudice
On 16 February 2026, I lodged a formal complaint regarding a managing agent’s failure to comply with statutory exit obligations, including the provision of signed ingoing and outgoing inspection reports. Despite submitting a complete document pack and sending multiple follow-ups (including resubmissions on 23 and 24 February 2026), the matter remains without: Any formal acknowledgement of receipt A reference number Confirmation that documents were successfully received Allocation to an investigation officer Repeated emails generated delivery complications, and telephonic attempts to obtain confirmation were unsuccessful. To date, there has been no procedural clarity or indication that the complaint has been formally registered. Financial Impact Due to the absence of statutory inspection reports, I have been unable to properly reconcile the tenant deposit or pursue tenant liability. The property was returned in a condition requiring urgent remediation, including carpet removal and tile installation, to restore marketability and prevent further rental losses. These costs remain unrecovered. Management fees were deducted during a period where core oversight functions appear not to have been performed. Emotional and Psychological Impact While seeking regulatory assistance in good faith, I have instead experienced: Legal ************ from the managing agent’s attorneys Administrative silence Repeated communication failures The lack of acknowledgement and transparency has caused significant stress and uncer*****y. The perception created is one of institutional inertia rather than regulatory protection. Governance Concerns This matter now extends beyond the original complaint. It raises serious concerns about: Complaint intake systems Case tracking controls Responsiveness standards Accessibility of enforcement mechanisms A regulatory authority should, at minimum, confirm receipt and issue a case reference number. Request for Resolution I request immediate: Written confirmation that the complaint has been formally registered. Allocation of a reference number. Identification of the assigned investigation officer. Clear timelines for assessment and next steps. If this matter is not addressed urgently, I will escalate it to the Executive Authority (Minister) and/or the relevant Ombud or oversight body for review of both the underlying complaint and the apparent breakdown in administrative process. This complaint is made in the interest of accountability, transparency, and procedural fairness.
0
Replies (0)JN
Jennifer N
1 reviews | Active since Jan 2020
26 Jan 2026, 08:37
Property Practitioners Regulatory Authority - is a joke
This body is an absolute waste of time. The only time we receive any "service" from them is when we have to pay for FFC, CPD etc. And then when payment is made we don't hear from them. You never get a response to an email, when a call is eventually answered after at least an hour of holding the line, the call gets cut/dropped a few minutes into it and you get no call back. Dealing with the PPRA is absolutely frustrating. I paid for FFC renewal in May 2025, I have made numerous calls, sent emails and even tried logging a query from the site (this function is a joke - it never works) and to date have not received my FFC. Please, if someone from the PPRA is reading this, please help.
Helpful (0)
|Replies (0)JN
Jennifer N
1 reviews | Active since Jan 2020
26 Jan 2026, 08:37
Property Practitioners Regulatory Authority - is a joke
This body is an absolute waste of time. The only time we receive any "service" from them is when we have to pay for FFC, CPD etc. And then when payment is made we don't hear from them. You never get a response to an email, when a call is eventually answered after at least an hour of holding the line, the call gets cut/dropped a few minutes into it and you get no call back. Dealing with the PPRA is absolutely frustrating. I paid for FFC renewal in May 2025, I have made numerous calls, sent emails and even tried logging a query from the site (this function is a joke - it never works) and to date have not received my FFC. Please, if someone from the PPRA is reading this, please help.
0
Replies (0)LL
Lindsay L
1 reviews | Active since Jan 2020
16 Jan 2026, 09:04
Pathetic! Useless constantly offline! No initiative from upper management!!!!!
This establishment is completely in a shambles! I paid for my FFC certificate in July 2025 and I STILL don't have a physical copy of my certificate! Been there a good few times and regularly reach out to them for assistance but the system is permanently offline! Why can they not just email the certificate directly to you when it's ready? How absolutely pathetic - its like a government department - the level of service is non-existent!!! Pathetic!
Helpful (0)
|Replies (0)LL
Lindsay L
1 reviews | Active since Jan 2020
16 Jan 2026, 09:04
Pathetic! Useless constantly offline! No initiative from upper management!!!!!
This establishment is completely in a shambles! I paid for my FFC certificate in July 2025 and I STILL don't have a physical copy of my certificate! Been there a good few times and regularly reach out to them for assistance but the system is permanently offline! Why can they not just email the certificate directly to you when it's ready? How absolutely pathetic - its like a government department - the level of service is non-existent!!! Pathetic!
0
Replies (0)kK
karl K
1 reviews | Active since Jan 2020
27 Nov 2025, 08:08
Useless PPRA employees from top to bottom !
Absolutely THE WORST AFTER SAPS ! I try to solve a problem with EAAB OR NOW PPRA SINCE THEY CHANGED THEIR NANE OF ALL THEIR *******ION AND INCOMPETENCE, how everything is still the same ! I get none whatsoever clarity of the situation, I’ve been there again after many times on Friday I was promised many things but as it is nothing I have to them and delivered to them are on record !! Totally useless to the core people in that business !!! They are controlling the industry!??? Of what ??? To be ******* and useless as they are . Agent study and behave proper with civilized manners ! NOT THEY PPRA aka EAAB
Helpful (0)
|Replies (0)kK
karl K
1 reviews | Active since Jan 2020
27 Nov 2025, 08:08
Useless PPRA employees from top to bottom !
Absolutely THE WORST AFTER SAPS ! I try to solve a problem with EAAB OR NOW PPRA SINCE THEY CHANGED THEIR NANE OF ALL THEIR *******ION AND INCOMPETENCE, how everything is still the same ! I get none whatsoever clarity of the situation, I’ve been there again after many times on Friday I was promised many things but as it is nothing I have to them and delivered to them are on record !! Totally useless to the core people in that business !!! They are controlling the industry!??? Of what ??? To be ******* and useless as they are . Agent study and behave proper with civilized manners ! NOT THEY PPRA aka EAAB
0
Replies (0)PT
Peter T
1 reviews | Active since Jan 2020
10 Nov 2025, 09:58
PPRA COMPLAINT:Review
Probably one of the most disfunctional government bodies in SA. Never have i experienced such ineptitude in one government department in my dealings with them. The DOJ comes a close second . If you are a property practitioner please mark this review so that we build some pressure on this board.
Helpful (0)
|Replies (0)PT
Peter T
1 reviews | Active since Jan 2020
10 Nov 2025, 09:58
PPRA COMPLAINT:Review
Probably one of the most disfunctional government bodies in SA. Never have i experienced such ineptitude in one government department in my dealings with them. The DOJ comes a close second . If you are a property practitioner please mark this review so that we build some pressure on this board.
0
Replies (0)BR
Beverley R
1 reviews | Active since Jan 2020
17 Oct 2025, 14:57
IS THEIR SYSTEM IS EVER GOING TO BE UP AND RUNNING
It is PEAK SEASON to contact the PPRA and conveniently their call centre contact number is "currently not available please try again later " This has been continuous for the past week. There is no access to the system either when trying to capture new details for a new Property Practitioner registration - "SAP ERROR " This is unacceptable service ! The administration of the PPRA seems to be getting worse each year.
Helpful (0)
|Replies (0)BR
Beverley R
1 reviews | Active since Jan 2020
17 Oct 2025, 14:57
IS THEIR SYSTEM IS EVER GOING TO BE UP AND RUNNING
It is PEAK SEASON to contact the PPRA and conveniently their call centre contact number is "currently not available please try again later " This has been continuous for the past week. There is no access to the system either when trying to capture new details for a new Property Practitioner registration - "SAP ERROR " This is unacceptable service ! The administration of the PPRA seems to be getting worse each year.
0
Replies (0)TB
Tinus B
1 reviews | Active since Jan 2020
25 Aug 2025, 08:35
30 Working Days Lead Time To Resolve a Query
One cannot get hold of the ppra. The provided contact number is for a call centre, which can only provide general advice and cannot handle individual queries. As per the call centre, a submitted ticket can take up to 30 working days (a month and a half). Who can wait this long? Most of the time, people call the ppra to resolve a situation that cannot wait 30 working days. I need to resolve an issue before I can pay the ppra. Reference Number: 2106703
Helpful (0)
|Replies (0)TB
Tinus B
1 reviews | Active since Jan 2020
25 Aug 2025, 08:35
30 Working Days Lead Time To Resolve a Query
One cannot get hold of the ppra. The provided contact number is for a call centre, which can only provide general advice and cannot handle individual queries. As per the call centre, a submitted ticket can take up to 30 working days (a month and a half). Who can wait this long? Most of the time, people call the ppra to resolve a situation that cannot wait 30 working days. I need to resolve an issue before I can pay the ppra. Reference Number: 2106703
0
Replies (0)HH
Hitesh H
1 reviews | Active since Jan 2020
29 Jul 2025, 14:24
Appalling Customer Service and Lack of Accountability
I am absolutely appalled by the disgraceful level of service I received today. After holding for over 30 minutes, I was finally connected to your reception desk, only to be told to “call back tomorrow” without any attempt to assist me further. I offered my details and asked for a callback — the person on the line barely listened, made no effort to take down my contact number, and could not even be bothered to confirm the correct spelling of my name. When I asked for his name, he blatantly ignored me and abruptly cut the call while I was still speaking. This is not just unprofessional — it is downright disrespectful. Your stated operating hours are until 16:30, yet my immediate attempt to call back at 16:00 went straight to voicemail, indicating that staff had clearly stopped taking calls well before the official closing time. Hiding behind the excuse of a “system being offline” to leave early is a clear abuse of public time and resources. Who exactly is responsible for this appalling work ethic and utter disregard for the public? Who holds your staff accountable when they choose to treat people with such arrogance and indifference? Your organisation is meant to serve the public — not actively inconvenience and disrespect them. You are funded by taxpayers — and yet deliver a service so inept, it borders on contemptuous. It raises a serious question: What exactly are we paying for, and how is this tolerated? Frankly, it is no surprise that so many South Africans have lost faith in institutions like yours. If this complaint makes no difference — as I suspect — it only reinforces the perception that your organisation operates with impunity and without consequence.
Helpful (0)
|Replies (0)HH
Hitesh H
1 reviews | Active since Jan 2020
29 Jul 2025, 14:24
Appalling Customer Service and Lack of Accountability
I am absolutely appalled by the disgraceful level of service I received today. After holding for over 30 minutes, I was finally connected to your reception desk, only to be told to “call back tomorrow” without any attempt to assist me further. I offered my details and asked for a callback — the person on the line barely listened, made no effort to take down my contact number, and could not even be bothered to confirm the correct spelling of my name. When I asked for his name, he blatantly ignored me and abruptly cut the call while I was still speaking. This is not just unprofessional — it is downright disrespectful. Your stated operating hours are until 16:30, yet my immediate attempt to call back at 16:00 went straight to voicemail, indicating that staff had clearly stopped taking calls well before the official closing time. Hiding behind the excuse of a “system being offline” to leave early is a clear abuse of public time and resources. Who exactly is responsible for this appalling work ethic and utter disregard for the public? Who holds your staff accountable when they choose to treat people with such arrogance and indifference? Your organisation is meant to serve the public — not actively inconvenience and disrespect them. You are funded by taxpayers — and yet deliver a service so inept, it borders on contemptuous. It raises a serious question: What exactly are we paying for, and how is this tolerated? Frankly, it is no surprise that so many South Africans have lost faith in institutions like yours. If this complaint makes no difference — as I suspect — it only reinforces the perception that your organisation operates with impunity and without consequence.
0
Replies (0)