P
PROPR
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, PROPR receives overwhelmingly negative feedback across its rental and short-stay accommodation services. Guests consistently report disastrous check-in experiences with long delays and poor coordination, unresolved maintenance and cleanliness issues, unauthorized apartment entry raising serious privacy concerns, and disputed damage claims deducted from deposits without evidence. Communication is a major pain point, with slow WhatsApp responses and unanswered calls. Multiple reviewers describe feeling ignored, mistreated, or scammed, with several warning others to avoid the company entirely.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-34
Recommended: Unlikely
Review Distribution
1|9 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About PROPR
Based on recent customer reviews, PROPR receives overwhelmingly negative feedback across its rental and short-stay accommodation services. Guests consistently report disastrous check-in experiences with long delays and poor coordination, unresolved maintenance and cleanliness issues, unauthorized apartment entry raising serious privacy concerns, and disputed damage claims deducted from deposits without evidence. Communication is a major pain point, with slow WhatsApp responses and unanswered calls. Multiple reviewers describe feeling ignored, mistreated, or scammed, with several warning others to avoid the company entirely.
PROPR has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked PROPR across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTC
TUMELO C
1 reviews | Active since Jan 2020
13 Feb 2026, 15:10
Propr F0ot$ek......
****ty and messy service I received from these people, never ever again, went to check in and was made to wait for more than two hours while they are cleaning and yet I made prior arrangements........messy service.......KEENAN was the guy responsible for my apartment.....F$$k this company........NooiT!!!!
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TUMELO C
1 reviews | Active since Jan 2020
13 Feb 2026, 15:10
Propr F0ot$ek......
****ty and messy service I received from these people, never ever again, went to check in and was made to wait for more than two hours while they are cleaning and yet I made prior arrangements........messy service.......KEENAN was the guy responsible for my apartment.....F$$k this company........NooiT!!!!
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Tebogo A
1 reviews | Active since Jan 2020
11 Dec 2025, 22:00
bad service from propr
Good evening, my name is Tebogo Aphane, i have booked with company named propr at one Thibault from the 10 to the 16, im currently experiencing a very bad treatment from prope,i told them i don’t like a sleigh bed but i was told that they is nothing they can do to help me,the carpet is very dirty,the trow is dirty aswell,the bin is not closing and the apartment even has ****roaches,i was not even told that they won’t be cleaning services nor changing my bedding until my checking out. i tried calling them so many times but i was told that i should cancel my booking with no refund im not happy with the apartment.
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Tebogo A
1 reviews | Active since Jan 2020
11 Dec 2025, 22:00
bad service from propr
Good evening, my name is Tebogo Aphane, i have booked with company named propr at one Thibault from the 10 to the 16, im currently experiencing a very bad treatment from prope,i told them i don’t like a sleigh bed but i was told that they is nothing they can do to help me,the carpet is very dirty,the trow is dirty aswell,the bin is not closing and the apartment even has ****roaches,i was not even told that they won’t be cleaning services nor changing my bedding until my checking out. i tried calling them so many times but i was told that i should cancel my booking with no refund im not happy with the apartment.
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Ntombizethu M
1 reviews | Active since Jan 2020
10 Dec 2025, 18:58
Propr incompetence.
Nothing Propr about the pathetic service I’ve received. I have spoken to at least 5 people about an issue at a property I’m renting and none of them have bothered to resolve it.
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Ntombizethu M
1 reviews | Active since Jan 2020
10 Dec 2025, 18:58
Propr incompetence.
Nothing Propr about the pathetic service I’ve received. I have spoken to at least 5 people about an issue at a property I’m renting and none of them have bothered to resolve it.
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Louise G
1 reviews | Active since Jan 2020
1 Dec 2025, 10:43
Extremely Unprofessional – Avoid “propr” Accommodation Services at All Costs
I strongly advise anyone considering accommodation bookings with “propr” in Cape Town to stay far away. Despite doing everything possible to ensure a smooth booking process, the company simply does not honour arrangements or respond to reasonable guest requests. They demand full pre-payment before confirming a booking, yet fail to deliver on their side once the payment is made. This level of service is completely unacceptable. The experience was seriously unprofessional, disappointing, and not what paying guests deserve. I recommend boycotting this company entirely — you are far better off booking with an agency that values its clients and upholds its commitments.
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Louise G
1 reviews | Active since Jan 2020
1 Dec 2025, 10:43
Extremely Unprofessional – Avoid “propr” Accommodation Services at All Costs
I strongly advise anyone considering accommodation bookings with “propr” in Cape Town to stay far away. Despite doing everything possible to ensure a smooth booking process, the company simply does not honour arrangements or respond to reasonable guest requests. They demand full pre-payment before confirming a booking, yet fail to deliver on their side once the payment is made. This level of service is completely unacceptable. The experience was seriously unprofessional, disappointing, and not what paying guests deserve. I recommend boycotting this company entirely — you are far better off booking with an agency that values its clients and upholds its commitments.
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Paige M
1 reviews | Active since Jan 2020
25 Nov 2025, 16:53
Don’t ever book with PROPR
Shocked. After sharing my experience, Propr has now blocked me — which says more about their ethics than anything else. Please don’t ever book an Airbnb hosted by them. I have now heard that many people have had the bad experiences with Propr. We booked an Airbnb hosted by Propr weeks in advance. We arrived on the 19th at 6:30pm after flying with our baby. We specifically booked a one-bedroom with a bath and paid extra for a cot. As we landed, I got a message sent at 17:30 - the apartment “smelt of smoke,” even though it had been “aired out all day.” Their “solution”? Push us into studio apartments in a completely different part of Cape Town — no bath, no separate room for the baby, no balcony. And no refund. When I asked them to place us in something at the same level as what we booked, they admitted they had options available… but only if I paid the difference. I said I would still go to the original apartment for the night and deal with the smell until the morning. Suddenly… the booking was cancelled. Just like that. Leaving a mom and baby with nowhere to go at night, with Propr refusing to cover any costs. They stated Airbnb had cancelled on their side which Airbnb confirmed was a LIE. The booking was cancelled by Propr. After I shared what happened, they blocked me. And then magically, the next morning, I was contacted with a “more appropriate” option. Apparently this had “nothing to do with social media” and that this is “not their usual service.” Yet since posting, I’ve received countless messages with bad stories. Since this we’ve spoken to a senior person who continued to defend their actions. He also changed the story to an ‘absolutely trashed’ flat. A strict no smoking policy and apparently a “leave a couple and their and baby with nowhere to go” policy too. Better to be on the pavement with fresh air. I find it hard to believe. Leaving us with nowhere but their lesser options to go at 7pm the night of. We are lucky we have friends and family to go to but imagine if we were arriving from overseas. It’s just disgusting. I strongly believe in not letting businesses get away with messing with people. So sharing here.
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Paige M
1 reviews | Active since Jan 2020
25 Nov 2025, 16:53
Don’t ever book with PROPR
Shocked. After sharing my experience, Propr has now blocked me — which says more about their ethics than anything else. Please don’t ever book an Airbnb hosted by them. I have now heard that many people have had the bad experiences with Propr. We booked an Airbnb hosted by Propr weeks in advance. We arrived on the 19th at 6:30pm after flying with our baby. We specifically booked a one-bedroom with a bath and paid extra for a cot. As we landed, I got a message sent at 17:30 - the apartment “smelt of smoke,” even though it had been “aired out all day.” Their “solution”? Push us into studio apartments in a completely different part of Cape Town — no bath, no separate room for the baby, no balcony. And no refund. When I asked them to place us in something at the same level as what we booked, they admitted they had options available… but only if I paid the difference. I said I would still go to the original apartment for the night and deal with the smell until the morning. Suddenly… the booking was cancelled. Just like that. Leaving a mom and baby with nowhere to go at night, with Propr refusing to cover any costs. They stated Airbnb had cancelled on their side which Airbnb confirmed was a LIE. The booking was cancelled by Propr. After I shared what happened, they blocked me. And then magically, the next morning, I was contacted with a “more appropriate” option. Apparently this had “nothing to do with social media” and that this is “not their usual service.” Yet since posting, I’ve received countless messages with bad stories. Since this we’ve spoken to a senior person who continued to defend their actions. He also changed the story to an ‘absolutely trashed’ flat. A strict no smoking policy and apparently a “leave a couple and their and baby with nowhere to go” policy too. Better to be on the pavement with fresh air. I find it hard to believe. Leaving us with nowhere but their lesser options to go at 7pm the night of. We are lucky we have friends and family to go to but imagine if we were arriving from overseas. It’s just disgusting. I strongly believe in not letting businesses get away with messing with people. So sharing here.
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Stan R
1 reviews | Active since Jan 2020
29 Sept 2025, 17:27
PROPR=Disgusting Service
A sungular displeasure to deal with this company. Fair warning, if anyone decides to use this company and expect even an ounce of"customer service" you won't get it. They will rather accuse you of being a **** and of dishonesty than accept responsibility Disgusting behavior from a supposedly senior staff member, her attitude was one of immediate belligerence and arrogance. She straight out **** that the issue I complained about was sorted out 2 days ago, when in fact I decided to leave the premises less than 24 hours since the comversation we had. Instead of addressing the issue, she took umbrage with me not notifying them that I had left the property. FYI they do not have a dedicated number one can call and didn't answer even when Lekkeslaap, through who I made the booking called them. Their whatsapp responsesaveraged 4 hours, I sent screenshots to Lekkeslaap of those messages As I write this, I am forced back to this property where I am unhappy because the issues I had are still unresolved. I paid almost R10k for this accommodation and they refuse to refund me any of my money DISGUSTED!! I will be very very careful to look at reviews of companies in the future. NEVER AGAIN with PROPR Pity I can't give zero star ratings
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Stan R
1 reviews | Active since Jan 2020
29 Sept 2025, 17:27
PROPR=Disgusting Service
A sungular displeasure to deal with this company. Fair warning, if anyone decides to use this company and expect even an ounce of"customer service" you won't get it. They will rather accuse you of being a **** and of dishonesty than accept responsibility Disgusting behavior from a supposedly senior staff member, her attitude was one of immediate belligerence and arrogance. She straight out **** that the issue I complained about was sorted out 2 days ago, when in fact I decided to leave the premises less than 24 hours since the comversation we had. Instead of addressing the issue, she took umbrage with me not notifying them that I had left the property. FYI they do not have a dedicated number one can call and didn't answer even when Lekkeslaap, through who I made the booking called them. Their whatsapp responsesaveraged 4 hours, I sent screenshots to Lekkeslaap of those messages As I write this, I am forced back to this property where I am unhappy because the issues I had are still unresolved. I paid almost R10k for this accommodation and they refuse to refund me any of my money DISGUSTED!! I will be very very careful to look at reviews of companies in the future. NEVER AGAIN with PROPR Pity I can't give zero star ratings
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Dennis K
1 reviews | Active since Jan 2020
5 Sept 2025, 13:21
Dishonest Deposit Practices
Be very careful with this hotel. Advertised deposit was R2000, but on check-in they demanded R3000. After my stay they deducted R1299, claiming “toaster damage” — even though I never used anything except the kettle. My dispute was ignored. Feels like a ****. Be aware and I strongly suggest not staying at this property.
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Dennis K
1 reviews | Active since Jan 2020
5 Sept 2025, 13:21
Dishonest Deposit Practices
Be very careful with this hotel. Advertised deposit was R2000, but on check-in they demanded R3000. After my stay they deducted R1299, claiming “toaster damage” — even though I never used anything except the kettle. My dispute was ignored. Feels like a ****. Be aware and I strongly suggest not staying at this property.
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Mitchum M
1 reviews | Active since Jan 2020
29 Jul 2025, 12:18
Invasion of privacy and safety risk
Review and Complaint Regarding PROPR - Invasion of Privacy at The Iron Works To Whom It May Concern at PROPR and Prospective Tenants: I am writing to express my extreme dissatisfaction and concern regarding an incident that occurred at our rental property, The Iron works, 2 Ravenscraig Road, Western Cape, Unit 801, on July 29th at approximately 12:30 AM. This incident constitutes a serious invasion of privacy and raises significant security concerns for current and future tenants. Summary of Incident: At 12:30 AM on July 29th, my partner and I were inside our apartment when we heard someone unlocking and entering our front door. We were shocked and alarmed. Upon investigating, we discovered a man named Thsabala had entered our premises *without any prior notification or warning*. According to Mr. Tshabala, he was there to investigate a noise complaint. However, our television was off, and we were simply having a conversation in the lounge. There was no excessive noise being made. More disturbingly, *no attempt was made to contact us via phone or any other means to address any alleged noise issue before Mr. Lala entered our home with a key.* When confronted about his unannounced entry, Mr. Thsabala did not take responsibility for his actions. His explanation was inconsistent, at one point claiming he was simply returning a key. **Key Concerns and Complaints:** * **Unauthorized Entry and Invasion of Privacy:** The most serious issue is the unauthorized entry into our home. Mr. Tshabala entered our apartment in the middle of the night without any warning or permission. This is a clear violation of our privacy and right to feel secure in our own home. * **Lack of Communication:** No attempt was made to contact us about a noise complaint before resorting to entering our apartment. A simple phone call would have resolved the issue (if one even existed). * **Security Concerns:** The fact that a general security representative has a key to our apartment and can enter unannounced is deeply unsettling. We have no way of knowing how many keys exist or who has access to them. This has created a significant feeling of insecurity and vulnerability. We felt so unsafe that we barricaded the door and locked our bedroom door for the rest of the night. * **Lack of Accountability:** Mr. Tshabala failure to take responsibility for his actions and his inconsistent explanations are unacceptable. **Impact and Demands:** This incident has left us feeling violated, unsafe, and deeply concerned about our security. We are writing this complaint to demand the following: * **A full investigation into this incident.** * **A formal apology from PROPR for the invasion of our privacy.** * **Reassurance that this will never happen again.** * **A guarantee that steps will be taken to improve security and communication protocols.** This should include a policy that requires tenants to be contacted *before* anyone enters their property for any reason (except in genuine emergencies). * **Re-keying of the apartment to ensure that only authorized individuals have access.** * **A clear explanation of the circumstances under which PROPR or its representatives are authorized to enter a tenant's property.** **Warning to Future Tenants:** I am sharing this experience to warn prospective tenants of The Iron Works (and other PROPR managed properties) about the potential for serious privacy violations and security issues. Before signing a lease, carefully consider the implications of this incident and ask detailed questions about security protocols and tenant rights. This situation is unacceptable, and I expect a prompt and satisfactory response from PROPR to address these serious concerns. Sincerely, Mitchum Millar
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Mitchum M
1 reviews | Active since Jan 2020
29 Jul 2025, 12:18
Invasion of privacy and safety risk
Review and Complaint Regarding PROPR - Invasion of Privacy at The Iron Works To Whom It May Concern at PROPR and Prospective Tenants: I am writing to express my extreme dissatisfaction and concern regarding an incident that occurred at our rental property, The Iron works, 2 Ravenscraig Road, Western Cape, Unit 801, on July 29th at approximately 12:30 AM. This incident constitutes a serious invasion of privacy and raises significant security concerns for current and future tenants. Summary of Incident: At 12:30 AM on July 29th, my partner and I were inside our apartment when we heard someone unlocking and entering our front door. We were shocked and alarmed. Upon investigating, we discovered a man named Thsabala had entered our premises *without any prior notification or warning*. According to Mr. Tshabala, he was there to investigate a noise complaint. However, our television was off, and we were simply having a conversation in the lounge. There was no excessive noise being made. More disturbingly, *no attempt was made to contact us via phone or any other means to address any alleged noise issue before Mr. Lala entered our home with a key.* When confronted about his unannounced entry, Mr. Thsabala did not take responsibility for his actions. His explanation was inconsistent, at one point claiming he was simply returning a key. **Key Concerns and Complaints:** * **Unauthorized Entry and Invasion of Privacy:** The most serious issue is the unauthorized entry into our home. Mr. Tshabala entered our apartment in the middle of the night without any warning or permission. This is a clear violation of our privacy and right to feel secure in our own home. * **Lack of Communication:** No attempt was made to contact us about a noise complaint before resorting to entering our apartment. A simple phone call would have resolved the issue (if one even existed). * **Security Concerns:** The fact that a general security representative has a key to our apartment and can enter unannounced is deeply unsettling. We have no way of knowing how many keys exist or who has access to them. This has created a significant feeling of insecurity and vulnerability. We felt so unsafe that we barricaded the door and locked our bedroom door for the rest of the night. * **Lack of Accountability:** Mr. Tshabala failure to take responsibility for his actions and his inconsistent explanations are unacceptable. **Impact and Demands:** This incident has left us feeling violated, unsafe, and deeply concerned about our security. We are writing this complaint to demand the following: * **A full investigation into this incident.** * **A formal apology from PROPR for the invasion of our privacy.** * **Reassurance that this will never happen again.** * **A guarantee that steps will be taken to improve security and communication protocols.** This should include a policy that requires tenants to be contacted *before* anyone enters their property for any reason (except in genuine emergencies). * **Re-keying of the apartment to ensure that only authorized individuals have access.** * **A clear explanation of the circumstances under which PROPR or its representatives are authorized to enter a tenant's property.** **Warning to Future Tenants:** I am sharing this experience to warn prospective tenants of The Iron Works (and other PROPR managed properties) about the potential for serious privacy violations and security issues. Before signing a lease, carefully consider the implications of this incident and ask detailed questions about security protocols and tenant rights. This situation is unacceptable, and I expect a prompt and satisfactory response from PROPR to address these serious concerns. Sincerely, Mitchum Millar
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