PM
Protea Metering
Verified Business
PM
Protea Metering
Verified Business
142 Reviews (last 12 months)
Responds in 77 hours 44 min
AI Review Summary
Based on recent customer reviews, Protea Metering receives overwhelmingly negative feedback across virtually every aspect of its service. Customers consistently describe billing errors, unexplained disconnections, unreachable support lines, rude agents, and prolonged delays in restoring electricity. The few positive reviews highlight individual employees who deliver exceptional service, but these experiences are rare exceptions against a backdrop of systemic failures in billing, communication, and service delivery.
Top Strengths:
- •Customer Service & Professionalism: A small number of customers praise specific named staff members like Nondumiso, Riaan, Mistique, and Kguegelo for going above and beyond with professionalism, patience, and genuine problem resolution.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#4Ranked In Renovations & Interiors
77 hours 44 minutesAverage Time To Reply
-89 NPSRecommended: Unlikely
Replied to 87% of negative reviews
Typically takes less than 74 hours 30 min to reply
TrustIndex
0
Score
Ranking
#4
in Renovations & Interiors
Avg Reply
77 hours 44 minutes
NPS Score
-89
Recommended: Unlikely
Replied to 87% of negative reviews
Typically takes less than 74 hours 30 min to reply
Review Distribution
1.2|142 Reviews
May '25 - Apr '26
5(3.9%)
4(0.8%)
3(0.8%)
2(1.6%)
1(93%)
5(3.9%)
4(0.8%)
3(0.8%)
2(1.6%)
1(93%)
Recent reviews (142)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
TT
Tshidi T
1 reviews | Active since Jan 2020
17 Mar 2026, 09:56
emergency
Yhoo, I am about to run out of electricity, I have been loading portions and portions of electricity on my account but credit is not updating, Hence I stopped loading in bulks coz of these, I sent emails no response and my account still the same, I loaded 4 times R50 but my credit is not updating , and no one is getting back to me to advise of the issue.I stay at Villa tema flats unit 10
Helpful (0)
|Replies (0)TT
Tshidi T
1 reviews | Active since Jan 2020
17 Mar 2026, 09:56
emergency
Yhoo, I am about to run out of electricity, I have been loading portions and portions of electricity on my account but credit is not updating, Hence I stopped loading in bulks coz of these, I sent emails no response and my account still the same, I loaded 4 times R50 but my credit is not updating , and no one is getting back to me to advise of the issue.I stay at Villa tema flats unit 10
0
Replies (0)NK
DS
KM
Kelebogile M
1 reviews | Active since Jan 2020
11 Mar 2026, 08:46
Overbilling, Payments Not Reflecting, and Electricity Tokens Not Fully Loaded
I am extremely frustrated with the lack of transparency in Protea Metering’s accounting system. There have been multiple instances where I pay for electricity but the full token is not loaded, and sometimes only part of the units are loaded. Only after I complain am I told that the remaining voucher will load later. This is unacceptable and creates unnecessary stress for customers. There also appear to be ongoing billing discrepancies and possible overbilling on my account. For example: 19/12/2025: My balance was R2,657, which I paid in full. However, only R877.21 was credited to my account, with no clear explanation. 26/01/2026: A debit of R1,918 was app****, yet it is unclear what the actual fixed monthly service charge is. At different times it appears to be R1,300, R1,780, or R1,990, with no clear explanation of how these amounts are calculated. 02/02/2026: I paid R1,850 via the Protea Metering app, and the money left my bank account, yet this payment does not appear on the statement. Despite additional payments, the service account balance does not decrease proportionally, which makes the system extremely confusing and raises concerns about overbilling. Customers should be able to clearly see how payments are allocated and why charges are app****. Blocking meters while the account itself cannot be clearly explained is unacceptable. I request a clear, transaction-by-transaction breakdown of my account and an explanation of why electricity tokens are sometimes only partially loaded.
Helpful (0)
|Replies (0)KM
Kelebogile M
1 reviews | Active since Jan 2020
11 Mar 2026, 08:46
Overbilling, Payments Not Reflecting, and Electricity Tokens Not Fully Loaded
I am extremely frustrated with the lack of transparency in Protea Metering’s accounting system. There have been multiple instances where I pay for electricity but the full token is not loaded, and sometimes only part of the units are loaded. Only after I complain am I told that the remaining voucher will load later. This is unacceptable and creates unnecessary stress for customers. There also appear to be ongoing billing discrepancies and possible overbilling on my account. For example: 19/12/2025: My balance was R2,657, which I paid in full. However, only R877.21 was credited to my account, with no clear explanation. 26/01/2026: A debit of R1,918 was app****, yet it is unclear what the actual fixed monthly service charge is. At different times it appears to be R1,300, R1,780, or R1,990, with no clear explanation of how these amounts are calculated. 02/02/2026: I paid R1,850 via the Protea Metering app, and the money left my bank account, yet this payment does not appear on the statement. Despite additional payments, the service account balance does not decrease proportionally, which makes the system extremely confusing and raises concerns about overbilling. Customers should be able to clearly see how payments are allocated and why charges are app****. Blocking meters while the account itself cannot be clearly explained is unacceptable. I request a clear, transaction-by-transaction breakdown of my account and an explanation of why electricity tokens are sometimes only partially loaded.
0
Replies (0)MJ
Michelle J
1 reviews | Active since Jan 2020
9 Mar 2026, 13:00
Unwilling to resolve invalid token
I have been having issues with their services for a while . Whenever I purchase electricity tokens, I receive a message from my bank that the service is down. To combat that , I purchased R500 worth of electricity to use later , only to be met with an " invalid token" message and a response stating that there is nothing they can do as I made too many purchases . They cannot tell me how I can provide proper proof. The actual bank purchase was not enough. Writing down the first six digits of a test I performed 38 times was not sufficient . It is just an awful company filled with a level of competence that is baffling. The general unwillingness to help or lack of competence to assist is ridiculous.
Helpful (0)
|Replies (0)MJ
Michelle J
1 reviews | Active since Jan 2020
9 Mar 2026, 13:00
Unwilling to resolve invalid token
I have been having issues with their services for a while . Whenever I purchase electricity tokens, I receive a message from my bank that the service is down. To combat that , I purchased R500 worth of electricity to use later , only to be met with an " invalid token" message and a response stating that there is nothing they can do as I made too many purchases . They cannot tell me how I can provide proper proof. The actual bank purchase was not enough. Writing down the first six digits of a test I performed 38 times was not sufficient . It is just an awful company filled with a level of competence that is baffling. The general unwillingness to help or lack of competence to assist is ridiculous.
0
Replies (0)MM
Misho M
1 reviews | Active since Jan 2020
2 Mar 2026, 17:19
Electricity consumption
The level of electricity consumption is very insane,i pay for shared services of which we did not sign for or have knowledge to what is that I am paying for as it is prepaid and not metered also Zelri properties is not doing anything about this. Akasia place is supposed to be a low cost housing but the money i spent on electricity doesn't make sense. How do one buy for electricity and still get to be charged a fee daily?
Helpful (0)
|Replies (0)MM
Misho M
1 reviews | Active since Jan 2020
2 Mar 2026, 17:19
Electricity consumption
The level of electricity consumption is very insane,i pay for shared services of which we did not sign for or have knowledge to what is that I am paying for as it is prepaid and not metered also Zelri properties is not doing anything about this. Akasia place is supposed to be a low cost housing but the money i spent on electricity doesn't make sense. How do one buy for electricity and still get to be charged a fee daily?
0
Replies (0)LX
Lungile X
1 reviews | Active since Jan 2020
2 Mar 2026, 09:38
Protea Metering nightmare
The worst metering company I have ever encountered. They always bill incorrectly and expect you to cover the cost. A month ago they had no explanation as to why I was billed incorrectly but had to pay over R1000 to get it rectified. This month I am disconnected again and I’m expected to pay over R2000 for their billing error. These amounts are excluding what you actually top up for your electricity usage which is very expensive as well. They are also very dismissive and rude when you call them for assistance. Poor customer service, no work ethic, no accountability, no assistance , just a nightmare to work with.
Helpful (0)
|Replies (0)LX
Lungile X
1 reviews | Active since Jan 2020
2 Mar 2026, 09:38
Protea Metering nightmare
The worst metering company I have ever encountered. They always bill incorrectly and expect you to cover the cost. A month ago they had no explanation as to why I was billed incorrectly but had to pay over R1000 to get it rectified. This month I am disconnected again and I’m expected to pay over R2000 for their billing error. These amounts are excluding what you actually top up for your electricity usage which is very expensive as well. They are also very dismissive and rude when you call them for assistance. Poor customer service, no work ethic, no accountability, no assistance , just a nightmare to work with.
0
Replies (0)HP
Helloise P
1 reviews | Active since Jan 2020
26 Feb 2026, 13:54
No communication
Poor communication and no statements send on time. Every month there is a problem, with Protea metering, you can't call or send email as no feedback is given always an excuse. Since new management took over. It was not like this a year a go. There is even times when you get over billed.
Helpful (0)
|Replies (0)HP
Helloise P
1 reviews | Active since Jan 2020
26 Feb 2026, 13:54
No communication
Poor communication and no statements send on time. Every month there is a problem, with Protea metering, you can't call or send email as no feedback is given always an excuse. Since new management took over. It was not like this a year a go. There is even times when you get over billed.
0
Replies (0)