QH
Qwantani Holiday Resort
Claimed Business
QH
Qwantani Holiday Resort
Claimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#9
in Travel & Vacation
NPS Score
100
Recommended: Very Likely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMR
Maarten R
1 reviews | Active since Jan 2020
26 Mar 2025, 14:28
Qwantani Holiday Resort
What a lovely place with lots of activities from fishing, mini golf, horseback riding, to boat rides. It is also pet friendly. There's a little shop for the odds and ends you forgot and a Restuarant for the times you don't feel like cooking. Enjoyed my time there.
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Maarten R
1 reviews | Active since Jan 2020
26 Mar 2025, 14:28
Qwantani Holiday Resort
What a lovely place with lots of activities from fishing, mini golf, horseback riding, to boat rides. It is also pet friendly. There's a little shop for the odds and ends you forgot and a Restuarant for the times you don't feel like cooking. Enjoyed my time there.
0
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Merle E
1 reviews | Active since Jan 2020
26 Mar 2024, 15:36
Qwantani exerts duress to make guests pay
I spent 4 days at Qwantani last week and whilst it has a lot going for it, including the fact that its pet friendly, I Ieft with a bad taste in my mouth following an interaction with the assistant manager Johan. Firstly, when we arrived on Monday we were placed in a chalet which was right next to one which was being renovated in haste to get it completed and ready for guests on Friday. The renovation was not mentioned in the booking process or by the reception staff. The builders used jack hammers and grinders throughout the day and constantly came over to our chalet to measure the braai dimensions and use the tap outside the kitchen window. After 2 days we asked to be moved and were given a chalet some distance away which had been vacant the whole week. If the staff were aware of other vacant chalets, surely logic would dictate that guests would prefer to be away from building activities, and not be placed in their direct path. At the very least they should be advised of the activities and given a choice. What left the bad taste in my mouth was when we checked out. We were informed that there was a fee of R100 per day for our dogs. This was mentioned when we checked in and we advised the receptionist that we were unaware of the fee and had paid the invoice received from Dream Vacations in full when confirming the booking and as such would not be paying any additional charges. Assistant Manager Johan was called and he checked the email received by my friend (who had made the booking) and confirmed that no fee for dogs had been mentioned and that no fee for dogs had been included in their invoice. We expected that to settle the matter but were mistaken. Surprisingly, he insisted that the fee MUST be paid as it was stated in their pet policy on the Qwantani website. He stated that we would not be allowed to leave the property if the fee was not paid. In other words, we would be held at Qwantani against our will if we did not fork out R1200 despite not having agreed to it. Johan conceded that error was not on our part but was an omission of Dream Vacations but continued with his stance that it was 'in the Pet Policy' that was on the Qwantani website and that 'most people' book via the website. The fact that we are not 'most people' and that the booking was not made via the website appeared to be irrelevant and he insisted that payment had to be made if we wanted to leave the resort. In the face of this DURESS we agreed to pay half the fee and once again braved 23Kms of gravel road to return home, saddened by a totally illogical approach.
Helpful (0)
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Merle E
1 reviews | Active since Jan 2020
26 Mar 2024, 15:36
Qwantani exerts duress to make guests pay
I spent 4 days at Qwantani last week and whilst it has a lot going for it, including the fact that its pet friendly, I Ieft with a bad taste in my mouth following an interaction with the assistant manager Johan. Firstly, when we arrived on Monday we were placed in a chalet which was right next to one which was being renovated in haste to get it completed and ready for guests on Friday. The renovation was not mentioned in the booking process or by the reception staff. The builders used jack hammers and grinders throughout the day and constantly came over to our chalet to measure the braai dimensions and use the tap outside the kitchen window. After 2 days we asked to be moved and were given a chalet some distance away which had been vacant the whole week. If the staff were aware of other vacant chalets, surely logic would dictate that guests would prefer to be away from building activities, and not be placed in their direct path. At the very least they should be advised of the activities and given a choice. What left the bad taste in my mouth was when we checked out. We were informed that there was a fee of R100 per day for our dogs. This was mentioned when we checked in and we advised the receptionist that we were unaware of the fee and had paid the invoice received from Dream Vacations in full when confirming the booking and as such would not be paying any additional charges. Assistant Manager Johan was called and he checked the email received by my friend (who had made the booking) and confirmed that no fee for dogs had been mentioned and that no fee for dogs had been included in their invoice. We expected that to settle the matter but were mistaken. Surprisingly, he insisted that the fee MUST be paid as it was stated in their pet policy on the Qwantani website. He stated that we would not be allowed to leave the property if the fee was not paid. In other words, we would be held at Qwantani against our will if we did not fork out R1200 despite not having agreed to it. Johan conceded that error was not on our part but was an omission of Dream Vacations but continued with his stance that it was 'in the Pet Policy' that was on the Qwantani website and that 'most people' book via the website. The fact that we are not 'most people' and that the booking was not made via the website appeared to be irrelevant and he insisted that payment had to be made if we wanted to leave the resort. In the face of this DURESS we agreed to pay half the fee and once again braved 23Kms of gravel road to return home, saddened by a totally illogical approach.
0
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Timmy R
1 reviews | Active since Jan 2020
6 Jun 2023, 11:57
Qwantani Booking System
The booking system for the amenities are a disaster. There is no coordination whatsoever. We were unable to go for a ride in the 4X4 up the mountain due to that fact that it had been double booked. Really disappointing and embarrassed 😳 😳😳.
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Timmy R
1 reviews | Active since Jan 2020
6 Jun 2023, 11:57
Qwantani Booking System
The booking system for the amenities are a disaster. There is no coordination whatsoever. We were unable to go for a ride in the 4X4 up the mountain due to that fact that it had been double booked. Really disappointing and embarrassed 😳 😳😳.
0
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Lawson C
1 reviews | Active since Jan 2020
25 Sept 2021, 13:07
holiday accommodation
Miles from civilisation on the sterkfontein dam outside Harrismith this is the BEST KEPT SECRET of holiday resorts. Magnificent setting most facilities to keep us occupied or just relax. Staff are fantastic and always available to assist with any problems, pub restaurant shop all available. This is a gem of a place with 50 or so self catering 3 bedroom chalets.
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Lawson C
1 reviews | Active since Jan 2020
25 Sept 2021, 13:07
holiday accommodation
Miles from civilisation on the sterkfontein dam outside Harrismith this is the BEST KEPT SECRET of holiday resorts. Magnificent setting most facilities to keep us occupied or just relax. Staff are fantastic and always available to assist with any problems, pub restaurant shop all available. This is a gem of a place with 50 or so self catering 3 bedroom chalets.
0
Replies (0)LM
Louise M
1 reviews | Active since Jan 2020
30 Aug 2021, 06:43
30% staff at Qwantani Fihrst resort but 100% occupancy
100% occupancy 30% staffed. Lost our booking on arrival. We had to call RCI ourself to get the matter resolved. We stood for an hour waiting forever our booking to be sorted, listening to the Manageress moan and groan about RCI. Our room wasn’t even ready at 4pm. They told us they were just washing the windows. Got to the room and they were still mopping floors, washing windows, cleaning kitchens. Restaurant closed on Sunday with no warning to guests. Manager told us it was in our pamphlet. Pamphlet said nothing about it being closed on Sunday. We tried to book horse riding for Sunday afternoon and Monday morning. Sunday afternoon we were told the horses were on a 6 hour ride, but we walked down to the stables and saw all the horses in the field and the stable guy jumping in a taxi to go home. Manageress told us there is no horse riding on a Monday. As we were checking out on Monday 6 kids ran in telling them they had booked for horse riding that morning, but we were told there was nothing available. Lies lies and more lies. The shop is only opened 10 to 12, 2 to 4 and 4 to 6pm i think it is. It’s such a pity as the resort venue is beautiful but it’s being run into the ground by lack of staff and Fihrst’s policy about 30% staff during COVID but 100% occupancy. Guests are suffering. Staff are suffering. It took so long for our food to arrive on Friday night that it was quicker for us to drive the whole way to Clarens for breakfast. The only helpful staff member was Matthews who was the barman on duty what seemed like 24/7, but he always had a smile.
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Louise M
1 reviews | Active since Jan 2020
30 Aug 2021, 06:43
30% staff at Qwantani Fihrst resort but 100% occupancy
100% occupancy 30% staffed. Lost our booking on arrival. We had to call RCI ourself to get the matter resolved. We stood for an hour waiting forever our booking to be sorted, listening to the Manageress moan and groan about RCI. Our room wasn’t even ready at 4pm. They told us they were just washing the windows. Got to the room and they were still mopping floors, washing windows, cleaning kitchens. Restaurant closed on Sunday with no warning to guests. Manager told us it was in our pamphlet. Pamphlet said nothing about it being closed on Sunday. We tried to book horse riding for Sunday afternoon and Monday morning. Sunday afternoon we were told the horses were on a 6 hour ride, but we walked down to the stables and saw all the horses in the field and the stable guy jumping in a taxi to go home. Manageress told us there is no horse riding on a Monday. As we were checking out on Monday 6 kids ran in telling them they had booked for horse riding that morning, but we were told there was nothing available. Lies lies and more lies. The shop is only opened 10 to 12, 2 to 4 and 4 to 6pm i think it is. It’s such a pity as the resort venue is beautiful but it’s being run into the ground by lack of staff and Fihrst’s policy about 30% staff during COVID but 100% occupancy. Guests are suffering. Staff are suffering. It took so long for our food to arrive on Friday night that it was quicker for us to drive the whole way to Clarens for breakfast. The only helpful staff member was Matthews who was the barman on duty what seemed like 24/7, but he always had a smile.
0
Replies (0)FM
Funwel M
1 reviews | Active since Jan 2020
2 Mar 2021, 12:03
Worst reception by the manager aver.
For such a beautiful resort, customer care should be a priority. We drove 400km to be refused entry on a Monday night on the 3rd of March 2021. Me and My wife drove all the way from Durban to Qwantani resort. 10km before we arrived there was a vehicle stuck on the mud also heading to the resort. We tried to help for nearly an hour but we failed because the front wheel was stuck too deep. what shocked us was they had spent more than 2 hours stuck in the mud, and they had called immediately after the accident and the resort management had said they will arrive after 20 minutes. We waited and waited but no one pitched up. We then drove to the resort hoping to get some help as quick as possible. 6 minutes later we were a the resort entrance where we were refused entry by the security because the resort was not taking day visitors. In the midst of the conversation the Manager by the name of Steven drove by. Before I could even finish my story of why we were there, with a harsh voice he asked us to remove our car from where we were parked, and asked me to leave and reiterated that they were not taking day visitors. We removed our car and parked outside the premises Gate, we were so exhausted and we couldn't drive back in the dark muddy road. Left with no choice we set up a tent just near the gate on a freezing night and not protected from wild animals which were making so much noise the whole night. I recall very well he passed us 3 times late that night going to the vehicle stuck on the mud and he never came to me. As a paying customer I was very disappointed. I felt like I was a beggar on the street watching people drive by with no help. In my whole life I believe Steven is the most cruel & heartless Manager I have ever seen. I guess he has more than enough guests and we are not welcome. I strongly believe he could have made an exception knowing that the website doesn't state any online bookings only. I believe the resort is very nice and looks clean but they must get a better manager who understands. On their website its not written anywhere that you need to book online only for entry. If they had updated their website and specified that they were not taking day visitors or if the manager took some time to listen to me This could be have been avoided. Telephone displayed on the board AT 13,7KM pass +27586230883. no one answers it.
Helpful (0)
|Replies (0)FM
Funwel M
1 reviews | Active since Jan 2020
2 Mar 2021, 12:03
Worst reception by the manager aver.
For such a beautiful resort, customer care should be a priority. We drove 400km to be refused entry on a Monday night on the 3rd of March 2021. Me and My wife drove all the way from Durban to Qwantani resort. 10km before we arrived there was a vehicle stuck on the mud also heading to the resort. We tried to help for nearly an hour but we failed because the front wheel was stuck too deep. what shocked us was they had spent more than 2 hours stuck in the mud, and they had called immediately after the accident and the resort management had said they will arrive after 20 minutes. We waited and waited but no one pitched up. We then drove to the resort hoping to get some help as quick as possible. 6 minutes later we were a the resort entrance where we were refused entry by the security because the resort was not taking day visitors. In the midst of the conversation the Manager by the name of Steven drove by. Before I could even finish my story of why we were there, with a harsh voice he asked us to remove our car from where we were parked, and asked me to leave and reiterated that they were not taking day visitors. We removed our car and parked outside the premises Gate, we were so exhausted and we couldn't drive back in the dark muddy road. Left with no choice we set up a tent just near the gate on a freezing night and not protected from wild animals which were making so much noise the whole night. I recall very well he passed us 3 times late that night going to the vehicle stuck on the mud and he never came to me. As a paying customer I was very disappointed. I felt like I was a beggar on the street watching people drive by with no help. In my whole life I believe Steven is the most cruel & heartless Manager I have ever seen. I guess he has more than enough guests and we are not welcome. I strongly believe he could have made an exception knowing that the website doesn't state any online bookings only. I believe the resort is very nice and looks clean but they must get a better manager who understands. On their website its not written anywhere that you need to book online only for entry. If they had updated their website and specified that they were not taking day visitors or if the manager took some time to listen to me This could be have been avoided. Telephone displayed on the board AT 13,7KM pass +27586230883. no one answers it.
0
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