Incredible support

Incredible service from Rudi and Werner at RainPoint SA; this level of support is immensely refreshing to experience.

I bought a 3 port and a single port timer from Takelot. When they arrived I got the single port up and running within minutes, but the 3 port bent my head a bit.

My wife found the contact details for RainPort SA. I sent them a message thinking I would only get feedback in a week or so: the pessimist in me thinking never. But a few minutes later Rudi called and listened to the issues I was experiencing. He went away and about 20 minutes later Werner sent a video and made two more explaining what needs to be done.

I was leaving for a trip in 4 days and they were so concerned with my garden dying that they had a new timer on standby and ready to be sent down over night. But between Rudi and Werner sending messages, videos and calling for an hour or so I got to understand how the 3 port timer works. Having said all this, the timers are easy to install, my 3 port just had to be activated which was a tad complicated for me. But the timers themselves have been great so far. I came home to a green garden; they are life changing and I haven't a clue why it took me so long to do this.