RP
Rak Properties
Unclaimed Business
RP
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Real Estate
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAC
Anton C
1 reviews | Active since Jan 2020
7 Dec 2024, 13:10
Horrible
I will never ever recommend them to anyone They bill you a thumb suck water and lights account without any proof that you used so much then expect you to pay it with a letter of demand attached, absolutely inhumane,Sharks,never to be trusted
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Anton C
1 reviews | Active since Jan 2020
7 Dec 2024, 13:10
Horrible
I will never ever recommend them to anyone They bill you a thumb suck water and lights account without any proof that you used so much then expect you to pay it with a letter of demand attached, absolutely inhumane,Sharks,never to be trusted
0
Replies (0)UM
U M
1 reviews | Active since Jan 2020
5 Feb 2024, 23:49
Rak properties ****mers
I gave a one month notice period for leaving the property as stated in the lease when the month was over they came & did exit inspection with a new tenant to move in right when I was moving out when they had to pay back my deposit money the made an excuse that I did not notify them on time & they refused to pay back my money.
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U M
1 reviews | Active since Jan 2020
5 Feb 2024, 23:49
Rak properties ****mers
I gave a one month notice period for leaving the property as stated in the lease when the month was over they came & did exit inspection with a new tenant to move in right when I was moving out when they had to pay back my deposit money the made an excuse that I did not notify them on time & they refused to pay back my money.
0
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JP
Jevano P
1 reviews | Active since Jan 2020
22 Nov 2023, 12:59
Stay as far as possible from Rak Property. READ EVERYONES REVIEWS. We went through it so you don’t have to.
Trust me, you really do not want to be in a position I am in, Rather pay the extra fees to other companies with “GOOD” reviews than this “*****s”. No matter how much of a good paying client you were, when it comes to the deposit you will end up fighting for it and trust me they hate paying deposits, they will try any possible way to pay you the least amount possible. Here is my story: I had a 12 month lease with the company, Done my notice in due time to not extend my lease all was in order until the last few days. So obviously as per the law and their “Contract” Deposits will be paid out on the 7th of the new month if there are no repairs due, and on the 14th of the new month if there are repairs to be done. My out-going inspection took place on the 31st October 2023 at 12h00, on the 2nd November 2023 at 12h00 I sent through a reminder email to the rental company requesting feedback regarding my outgoing inspection, I was told that they are still “busy” compiling my report. On the 6th of November 2023 at 09h00 I again request information on this and I called them as well and then I received a call from Hendrick. I did state on my email that they are producing unprofessional practices to which this phone call with Hendrick then got heated and he told me not to say they are unprofessional so I have asked him what manner does he call it then if he don’t want me to use the word unprofessional, he then states “ I am doing everything within the law and you are making me angry now” . Can you ever think this as customer service? All because I stated they are unprofessional because they took an entire week to produce a report for me anywho, I received a email stating a ticket has been opened for mould on a bathroom wall, NO REPORT, NOTHING! Just a simple ticket. So I now receive this “report (Ticket)” on the 6th of November 2023 a day before I was meant to receive my deposit if there were no repairs, They took an entire week to just state that I had mould on the bathroom ceiling and Hendrick again with his “Great” service told me on the phone and on email that I must remember I am not the only client. I now asked him whats next, he states you wait for a quote to be sent to you. He didn’t joke when he said “Wait”. I received an email from their repairs department on the 13th November 2023 at 3h44 a day before my deposit to be paid, So again I will say it – very very unprofessional practices from this company. The repairs quote to just repaint a ceiling the size of a shoe box came to R1597.00 What a *******. I anyways agreed to this as all I wanted was my deposit back, I paid them a deposit of R7100.00 and I received R4474.90 which is a complete joke to be honest – when I queried this I was then told that there were “under recovered” fees from the body corporate that wasn’t charged and now all of the sudden I had to be charged for this. As I said and will say again STAY AS FAR AWAY AS POSSIBLE FROM THESE “*****S” They will just try their best to milk you dry and I know I will be called or even bashed on here with a response of them being within the law and all that ****.
Helpful (0)
|Replies (0)JP
Jevano P
1 reviews | Active since Jan 2020
22 Nov 2023, 12:59
Stay as far as possible from Rak Property. READ EVERYONES REVIEWS. We went through it so you don’t have to.
Trust me, you really do not want to be in a position I am in, Rather pay the extra fees to other companies with “GOOD” reviews than this “*****s”. No matter how much of a good paying client you were, when it comes to the deposit you will end up fighting for it and trust me they hate paying deposits, they will try any possible way to pay you the least amount possible. Here is my story: I had a 12 month lease with the company, Done my notice in due time to not extend my lease all was in order until the last few days. So obviously as per the law and their “Contract” Deposits will be paid out on the 7th of the new month if there are no repairs due, and on the 14th of the new month if there are repairs to be done. My out-going inspection took place on the 31st October 2023 at 12h00, on the 2nd November 2023 at 12h00 I sent through a reminder email to the rental company requesting feedback regarding my outgoing inspection, I was told that they are still “busy” compiling my report. On the 6th of November 2023 at 09h00 I again request information on this and I called them as well and then I received a call from Hendrick. I did state on my email that they are producing unprofessional practices to which this phone call with Hendrick then got heated and he told me not to say they are unprofessional so I have asked him what manner does he call it then if he don’t want me to use the word unprofessional, he then states “ I am doing everything within the law and you are making me angry now” . Can you ever think this as customer service? All because I stated they are unprofessional because they took an entire week to produce a report for me anywho, I received a email stating a ticket has been opened for mould on a bathroom wall, NO REPORT, NOTHING! Just a simple ticket. So I now receive this “report (Ticket)” on the 6th of November 2023 a day before I was meant to receive my deposit if there were no repairs, They took an entire week to just state that I had mould on the bathroom ceiling and Hendrick again with his “Great” service told me on the phone and on email that I must remember I am not the only client. I now asked him whats next, he states you wait for a quote to be sent to you. He didn’t joke when he said “Wait”. I received an email from their repairs department on the 13th November 2023 at 3h44 a day before my deposit to be paid, So again I will say it – very very unprofessional practices from this company. The repairs quote to just repaint a ceiling the size of a shoe box came to R1597.00 What a *******. I anyways agreed to this as all I wanted was my deposit back, I paid them a deposit of R7100.00 and I received R4474.90 which is a complete joke to be honest – when I queried this I was then told that there were “under recovered” fees from the body corporate that wasn’t charged and now all of the sudden I had to be charged for this. As I said and will say again STAY AS FAR AWAY AS POSSIBLE FROM THESE “*****S” They will just try their best to milk you dry and I know I will be called or even bashed on here with a response of them being within the law and all that ****.
0
Replies (0)CN
Cecilia N
1 reviews | Active since Jan 2020
18 Oct 2023, 09:43
****** by RAK Properties
Worst Agency Ever. Communication via e-mail is unreliable. On handing your notice and confirming it's for one month you get a surprise Invoice for the following month as well, they charge you for things like sewerage so that they don't return your deposit yet their contract and extra documents sent by Hendrik van Niekerk ( Harcourts/ RAK)) clearly stated that a deposit cannot be used for anything related to rental. They will never fix anything broken that you report - they only send someone to check but never fix anything until you vacate then charge you for anything and everything. You will call and your calls will be transferred internally until you give up and your emails are never responded to. YOU DO NOT WANT TO REFUND DEPOSIT!!!!!
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Cecilia N
1 reviews | Active since Jan 2020
18 Oct 2023, 09:43
****** by RAK Properties
Worst Agency Ever. Communication via e-mail is unreliable. On handing your notice and confirming it's for one month you get a surprise Invoice for the following month as well, they charge you for things like sewerage so that they don't return your deposit yet their contract and extra documents sent by Hendrik van Niekerk ( Harcourts/ RAK)) clearly stated that a deposit cannot be used for anything related to rental. They will never fix anything broken that you report - they only send someone to check but never fix anything until you vacate then charge you for anything and everything. You will call and your calls will be transferred internally until you give up and your emails are never responded to. YOU DO NOT WANT TO REFUND DEPOSIT!!!!!
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Replies (0)FH
Firoza H
1 reviews | Active since Jan 2020
22 Sept 2023, 13:32
****MERS
i will give RAK PROPRTIES a flippen -0, they *****ing people deposit, and claim they will keep it for 2 months after u vacant in case there is outstanding water and lights, but all has been paid in full when we left, now they deducted half of deposit for painting 1 room and 2 pins in the wall, my deposit is R11000, they claim i still short R800 ***, they *****ing people money and this I’m taking to to lawyers , please don’t ever use this company unless u want to be ****med, they stole all my money and now don’t even reply back,
Helpful (0)
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Firoza H
1 reviews | Active since Jan 2020
22 Sept 2023, 13:32
****MERS
i will give RAK PROPRTIES a flippen -0, they *****ing people deposit, and claim they will keep it for 2 months after u vacant in case there is outstanding water and lights, but all has been paid in full when we left, now they deducted half of deposit for painting 1 room and 2 pins in the wall, my deposit is R11000, they claim i still short R800 ***, they *****ing people money and this I’m taking to to lawyers , please don’t ever use this company unless u want to be ****med, they stole all my money and now don’t even reply back,
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Plantina M
1 reviews | Active since Jan 2020
7 Dec 2022, 15:12
Unhappy Client
RAk is refusing to provide me with a settlement letter despite numerous attempts to get it and worse they even claim to not have any of my records on their system yet they were bold enough blacklisting me without any communication and taking my money for settlement despite the contract not even being in my name but listed as second applicant. I am extremely disappointed by them and wouldn't recommend them to anyone due to their lack of professionalism and poor service. I have even lost a number of property purchases due to some thing that has been ongoing since 2020
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Plantina M
1 reviews | Active since Jan 2020
7 Dec 2022, 15:12
Unhappy Client
RAk is refusing to provide me with a settlement letter despite numerous attempts to get it and worse they even claim to not have any of my records on their system yet they were bold enough blacklisting me without any communication and taking my money for settlement despite the contract not even being in my name but listed as second applicant. I am extremely disappointed by them and wouldn't recommend them to anyone due to their lack of professionalism and poor service. I have even lost a number of property purchases due to some thing that has been ongoing since 2020
0
Replies (0)BD
Brian D
1 reviews | Active since Jan 2020
16 Nov 2022, 07:11
Lazy/Unorganized/Pathetic service
I have been living without a stove or a bathroom light for the last 3-4 months now it started shocking me if I touched it, they sent someone to disconnect it and since then it has been over a month now I can only cook on a gas burner I bought myself. I contact them and its always the same story we will send someone, we will arrange a date but week after week I wait and wait nothing happens and I am still living like a pesant.I pay my rent every month without question on time on the day. These people are happy to take your money but when it is time to actually do their part nothing gets done. If I could give a minus 5 star that is what I would have given them.
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Brian D
1 reviews | Active since Jan 2020
16 Nov 2022, 07:11
Lazy/Unorganized/Pathetic service
I have been living without a stove or a bathroom light for the last 3-4 months now it started shocking me if I touched it, they sent someone to disconnect it and since then it has been over a month now I can only cook on a gas burner I bought myself. I contact them and its always the same story we will send someone, we will arrange a date but week after week I wait and wait nothing happens and I am still living like a pesant.I pay my rent every month without question on time on the day. These people are happy to take your money but when it is time to actually do their part nothing gets done. If I could give a minus 5 star that is what I would have given them.
0
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