Poor service

VERY BAD SERVICE,DRIVERS,AND CUSTOMER SERVICE I've booked a trip from East London to Pretoria for 9 January 2026 my departure date was supposed to be 13:55 . At 15:43 eventually the bus arrived , when I went to speak to the bus drivers they said no plans changed we are suppose to wait for another bus called "Two tours" that is supposed to take us to our actual bus that will be going to Pretoria. At 16:15 the "Two tours" arrived and we boarded to Stutterheim where the other bus was waiting for us , when we arrived there the bus driver looked like a hobo from the streets and wouldn't even let me go to the bathroom at all. While he was the one being late, when the African people asked him if they can go to the bathroom he allowed them VERY ****** towards white people. On the way back he was mostly on his phone whilst driving and not focusing on the road putting everyone on the bus in danger . Every garage stop he made he announced in african language which not everyone can understand, could not even bother to speak English for the other people on the bus . When we arrived at Park Station in JHB I was told they will not be going to Pretoria as they are scared of the taxis ,now I'm asking them and myself why did I book my ticket for Pretoria but now the only drop off I have is in JHB Central . The drivers were absolutely useless and unhelpful and rude. Me and my partner were stranded in JHB Central with no where else to go as our destination was in Pretoria and they refused to drive there. Absolutely ********* and unprofessional, wouldn't recommend this bus service to anyone!!! It will be your cheapest option but please rather pay a few 100 bucks extra for another bus service then putting your life at risk for the cheap skate bus company.