RR
Randburg Runner
Unclaimed Business
RR
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAE
Al E
1 reviews | Active since Jan 2020
20 Sept 2024, 07:46
Randburg Runners Linden for real runners - perfect after sales service
It can be hard to find real running shoe advice and service for such an expensive sport. I recently purchased an expensive running shoe at Randburg Runner. I insisted on having the same make and model as my previous shoe and opted out of testing my gait and foot. I was in a hurry. After a few runs in it i had to reach out to the physio - I had misjudged the running support i needed. The physio later gave me the terrible news… “your new shoes will have to be replaced. Its going tk be very expensive” … every wallets worst outcome. I returned to the store and gave them the Physio’s feedback and additionally this time i did their assessment. They honoured the return, no complaints and i was able to get a more appropriate shoe without penalty. I got some good foot care advice and new found respect for specialist running stores who really are experts - the advice, the understanding , the care and my wallet thanks them too!
Helpful (0)
|Replies (0)AE
Al E
1 reviews | Active since Jan 2020
20 Sept 2024, 07:46
Randburg Runners Linden for real runners - perfect after sales service
It can be hard to find real running shoe advice and service for such an expensive sport. I recently purchased an expensive running shoe at Randburg Runner. I insisted on having the same make and model as my previous shoe and opted out of testing my gait and foot. I was in a hurry. After a few runs in it i had to reach out to the physio - I had misjudged the running support i needed. The physio later gave me the terrible news… “your new shoes will have to be replaced. Its going tk be very expensive” … every wallets worst outcome. I returned to the store and gave them the Physio’s feedback and additionally this time i did their assessment. They honoured the return, no complaints and i was able to get a more appropriate shoe without penalty. I got some good foot care advice and new found respect for specialist running stores who really are experts - the advice, the understanding , the care and my wallet thanks them too!
0
Replies (0)MS
Megan S
1 reviews | Active since Jan 2020
30 Aug 2024, 03:42
Disappointed runner
I am utterly disappointed by my experience. I had so much hope after many people in the running communities suggested a visit to them to give you the best fit of shoe. Running shoes are expensive and hence an important decision to make. The shoes I was recommended have been a disaster - I got injuries, had to see a podiatrist which was that the shoes were aggravating any underlying pronation I had. The worst part- I sent several emails and phones calls to follow up on my complaint but there was no response or contact from the business. This was even after confirming electronically the email address it was sent to.
Helpful (0)
|Replies (0)MS
Megan S
1 reviews | Active since Jan 2020
30 Aug 2024, 03:42
Disappointed runner
I am utterly disappointed by my experience. I had so much hope after many people in the running communities suggested a visit to them to give you the best fit of shoe. Running shoes are expensive and hence an important decision to make. The shoes I was recommended have been a disaster - I got injuries, had to see a podiatrist which was that the shoes were aggravating any underlying pronation I had. The worst part- I sent several emails and phones calls to follow up on my complaint but there was no response or contact from the business. This was even after confirming electronically the email address it was sent to.
0
Replies (0)FK
DT
Denny T
1 reviews | Active since Jan 2020
30 Aug 2021, 09:44
Amazing customer service, as always
I had another amazing shopping experience at Randburg Runner. I was assisted by Riaan who was knowledgeable in advising me which shoe was the best for my needs and patient enough to also allow me to try on a few pairs to get a feel for the shoes before making an informed purchase. Amazingly, it was a little over two years since I last popped into the store, and salesman Nick (who helped me previously) still remembered me and the shoe brand I bought. The service and experience is unparalleled at Randburg Runner. I highly recommend shopping there and will definitely go back for more goodies.
Helpful (0)
|Replies (0)DT
Denny T
1 reviews | Active since Jan 2020
30 Aug 2021, 09:44
Amazing customer service, as always
I had another amazing shopping experience at Randburg Runner. I was assisted by Riaan who was knowledgeable in advising me which shoe was the best for my needs and patient enough to also allow me to try on a few pairs to get a feel for the shoes before making an informed purchase. Amazingly, it was a little over two years since I last popped into the store, and salesman Nick (who helped me previously) still remembered me and the shoe brand I bought. The service and experience is unparalleled at Randburg Runner. I highly recommend shopping there and will definitely go back for more goodies.
0
Replies (0)RT