In 2016 I requested I consolidation loan from money 24 which is now apparently Randwise

In 2016 I requested I consolidation loan from money 24 which is now apparently Randwise. As time went on I stopped working and made payment arrangements but however after sometime I found out that I was put under debt review. I never agreed too be under debt review as I said I requested for consolidation. I am now struggling to get credit or open any accounts due to that flag on my name. My debt is paid up and closed and now that I am requesting from them to have the debt review removed from my name and provide me with clearance certificate they want to charge me a certain amount to have that done. I feel like in the first place I was misled and provided with incorrect info. I am not willing to pay the amount they charging me for something they did. Please assist as I send email to NCR complaints as well but no response yet. Thank you