R
RCS/Edgars
Unclaimed Business
R
RCS/Edgars
Unclaimed Business
58 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, RCS/Edgars faces severe and systemic customer experience failures across every measurable dimension. Customers consistently report unauthorized charges, unresolved billing disputes, poor communication, and hostile service interactions. The overwhelming majority of reviews reflect deep frustration with RCS's management of Edgars accounts, with long-standing customers expressing regret and warning others to avoid the business entirely.
Top Strengths:
- •Customer Service & Professional Guidance: Virtually no consistent strengths observed. One isolated instance of exceptional in-store service from a cashier named Lerato at Maponya Mall was praised for kindness and going the extra mile.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#21
in Loans & Credit
NPS Score
-91
Recommended: Unlikely
Review Distribution
1.1|58 Reviews
May '25 - Apr '26
5(2%)
4(0%)
3(0%)
2(2%)
1(96%)
5(2%)
4(0%)
3(0%)
2(2%)
1(96%)
Recent reviews (58)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHN
Hazel N
1 reviews | Active since Jan 2020
17 Mar 2026, 10:06
Bad experience with RCS
I had a loan with the above company, and requested a settlement letter which they gave and paid up the account as per settlement letter. Later on i was called to say i have an outstanding balance that I need to pay. They ended handing the account that I settled to another company. Bad experience i had. 😩😩😩😩
Helpful (0)
|Replies (0)HN
Hazel N
1 reviews | Active since Jan 2020
17 Mar 2026, 10:06
Bad experience with RCS
I had a loan with the above company, and requested a settlement letter which they gave and paid up the account as per settlement letter. Later on i was called to say i have an outstanding balance that I need to pay. They ended handing the account that I settled to another company. Bad experience i had. 😩😩😩😩
0
Replies (0)XM
Xolani M
1 reviews | Active since Jan 2020
10 Mar 2026, 06:59
Disappoined
On 13 February 2026, I ordered my favourite oud cologne, the 200ml Hugo Boss Parfum that was on sale (R2480.00) on the Edgars Website (Order number: 30010362414) and made a partial payment via PayJustNow (Reference:9av88BGMdG) – See the attached Edgars Invoice and the PayJustNow Proof of Payment. The perfume was collected via Pargo at Clicks V&A Waterfront in Cape Town on 18 Feb 2026. When I unboxed the perfume on 20 Feb 2026, I noticed the bottle was different from the one I am used to as advertised on the website, but I just thought it has eveloved. I was so dissapointed when I open the cologne and sprayed it. The scent was weak like it was diluted and did not even last. I tested it until 24 Feb when I decided to return it to the nearest Edgars Store as I was really dissapointed, bearing in mind that it costed R2480.00. I took it to Edgars Canal Walk Mall in Century City, Cape Town. The official working in the perfume section assisted me but comparing the scent of the “****”perfume to a similar perfume at the store. They confirmed the obviously different and week smell compared to the original one. They even laughed at me for buying online and adviced me to never buy online as many customers usually complain. They called the brach Manager who was rude, to advice me on the procedure to follow to request a refund. She adviced me to request online and return the perfume to the store only after receiving the confirmation to my request which I did on the same day. On the next day, 25 February, I received an email confirmation with the invoice attached to be handed to the branch manager for a quality assessment which should take a couple of days. The manager was so rude and discourageous, she insisted that she’s not promising a positive feedback as she does not see anything wrong with the perfume. I asked her to do the same by spaying the original and the **** one just to do the obvious comparison in the scent, but she refused and said she’s not a perfume specialist. (See attached email trail) As I awaited the feedback, I tried following up to get an update but my calls were not answered and I sent several emails until I finally received a phonecall from the Canal Walk branch manager on 2 March notifying me that as expected the request for refund was declined by the area manager as there was nothing wrong with perfume. I was dissappointed and frustrated, I requested a written response with the quality test results, which I had to make several phonecalls first and send emails which were ignored before I could obtain the response. On 5 March, I finally received the long awaited feedback from the Area Manager, Sakina Daya via Stephanie Gounden (Online Queries -webqueries@retailability.co.za) which was just an email stating that the tests were done, there’s nothing wrong with the perfume ( As I’d expected from the attitude of the branch manager). See the email quoted below: “Good day All, I hope you well, I was in store yesterday and I had smelt the returned fragrance and there was nothing wrong with the scent HOWEVER I had taken it one step further and had asked Veronique from HO to run a batch check on the manufacturing date of the fragrance in question. Veronique has advised that the fragrance was manufactured the back end of 2025 and as a result there is nothing wrong with the fragrance and we cannot issue a credit. As per our returns policy.. The efficacy and scent of each fragrance is influenced by many factors. It is often unique to each customer and can be affected by many things, including your diet or the PH balance of your skin. Based on this – we cannot guarantee the product performs the same across each individual. Regards Sakina Daya”
Helpful (0)
|Replies (0)XM
Xolani M
1 reviews | Active since Jan 2020
10 Mar 2026, 06:59
Disappoined
On 13 February 2026, I ordered my favourite oud cologne, the 200ml Hugo Boss Parfum that was on sale (R2480.00) on the Edgars Website (Order number: 30010362414) and made a partial payment via PayJustNow (Reference:9av88BGMdG) – See the attached Edgars Invoice and the PayJustNow Proof of Payment. The perfume was collected via Pargo at Clicks V&A Waterfront in Cape Town on 18 Feb 2026. When I unboxed the perfume on 20 Feb 2026, I noticed the bottle was different from the one I am used to as advertised on the website, but I just thought it has eveloved. I was so dissapointed when I open the cologne and sprayed it. The scent was weak like it was diluted and did not even last. I tested it until 24 Feb when I decided to return it to the nearest Edgars Store as I was really dissapointed, bearing in mind that it costed R2480.00. I took it to Edgars Canal Walk Mall in Century City, Cape Town. The official working in the perfume section assisted me but comparing the scent of the “****”perfume to a similar perfume at the store. They confirmed the obviously different and week smell compared to the original one. They even laughed at me for buying online and adviced me to never buy online as many customers usually complain. They called the brach Manager who was rude, to advice me on the procedure to follow to request a refund. She adviced me to request online and return the perfume to the store only after receiving the confirmation to my request which I did on the same day. On the next day, 25 February, I received an email confirmation with the invoice attached to be handed to the branch manager for a quality assessment which should take a couple of days. The manager was so rude and discourageous, she insisted that she’s not promising a positive feedback as she does not see anything wrong with the perfume. I asked her to do the same by spaying the original and the **** one just to do the obvious comparison in the scent, but she refused and said she’s not a perfume specialist. (See attached email trail) As I awaited the feedback, I tried following up to get an update but my calls were not answered and I sent several emails until I finally received a phonecall from the Canal Walk branch manager on 2 March notifying me that as expected the request for refund was declined by the area manager as there was nothing wrong with perfume. I was dissappointed and frustrated, I requested a written response with the quality test results, which I had to make several phonecalls first and send emails which were ignored before I could obtain the response. On 5 March, I finally received the long awaited feedback from the Area Manager, Sakina Daya via Stephanie Gounden (Online Queries -webqueries@retailability.co.za) which was just an email stating that the tests were done, there’s nothing wrong with the perfume ( As I’d expected from the attitude of the branch manager). See the email quoted below: “Good day All, I hope you well, I was in store yesterday and I had smelt the returned fragrance and there was nothing wrong with the scent HOWEVER I had taken it one step further and had asked Veronique from HO to run a batch check on the manufacturing date of the fragrance in question. Veronique has advised that the fragrance was manufactured the back end of 2025 and as a result there is nothing wrong with the fragrance and we cannot issue a credit. As per our returns policy.. The efficacy and scent of each fragrance is influenced by many factors. It is often unique to each customer and can be affected by many things, including your diet or the PH balance of your skin. Based on this – we cannot guarantee the product performs the same across each individual. Regards Sakina Daya”
0
Replies (0)HC
Hermann C
1 reviews | Active since Jan 2020
6 Mar 2026, 15:27
Rcs are committing ***** on customers account s
Ive got a game card,and every time u buy on the card im harrased by their staff,to pay my account ,each week,im not behind on my payments,but they are a nuisance,i complain about the harrasing calls and sms,then they stop notifying me what my payment are,and after i paid they send me threats,their system does not puck up- payments,its asif they have people that check if payments are done but only start with the letter a then they give up,im so tired of complaining each month about the same *****nce ,they are such a nuisance for garrasi g me and im not behind on my payments,exept for that thet commit account ***** with the account ,the more you buy the more you owe,im not allowed ever to increase my credit if R1500 ever,byt when i buy,and i only buy fir that amount,i took monthly instalments,they add R100 minimum extra each month to my credit,they are a bunch of *******
Helpful (0)
|Replies (0)HC
Hermann C
1 reviews | Active since Jan 2020
6 Mar 2026, 15:27
Rcs are committing ***** on customers account s
Ive got a game card,and every time u buy on the card im harrased by their staff,to pay my account ,each week,im not behind on my payments,but they are a nuisance,i complain about the harrasing calls and sms,then they stop notifying me what my payment are,and after i paid they send me threats,their system does not puck up- payments,its asif they have people that check if payments are done but only start with the letter a then they give up,im so tired of complaining each month about the same *****nce ,they are such a nuisance for garrasi g me and im not behind on my payments,exept for that thet commit account ***** with the account ,the more you buy the more you owe,im not allowed ever to increase my credit if R1500 ever,byt when i buy,and i only buy fir that amount,i took monthly instalments,they add R100 minimum extra each month to my credit,they are a bunch of *******
0
Replies (0)YN
Yolanda N
1 reviews | Active since Jan 2020
5 Feb 2026, 19:49
Misled into a subscription without my consent
I am extremely disappointed with Edgar’s for enrolling me into a paid subscription without my informed consent. I received a call from an Edgar’s representative who explained what he presented as benefits available to me as an Edgar’s account holder, specifically cashback when using my Edgar’s card at restaurants. He explained that I could take pictures of receipts and send them to receive cashback. At no point during the call did he clearly state that this was a paid subscription, nor did he explain that I would be charged monthly, the cost involved, or that I was being signed up to any club. I never said I was interested in joining any subscription. I never said yes to any paid service. I never gave consent to be enrolled. The only thing I said was that I understood what he was explaining, because I believed he was explaining existing Edgar’s account benefits — not signing me up for a paid subscription. I feel misled and deceived. This is not informed consent. I have since requested cancellation and a full refund, and I expect Edgar’s to take responsibility and resolve this matter urgently. I would strongly advise Edgar’s to ensure their agents clearly disclose when customers are being signed up for paid subscriptions, including the cost and obtaining proper consent. I am requesting: • Immediate cancellation of the subscription • Full refund of all charges • Written confirmation of cancellation This experience has damaged my trust in Edgar’s, and I hope they resolve this matter professionally and urgently.
Helpful (0)
|Replies (0)YN
Yolanda N
1 reviews | Active since Jan 2020
5 Feb 2026, 19:49
Misled into a subscription without my consent
I am extremely disappointed with Edgar’s for enrolling me into a paid subscription without my informed consent. I received a call from an Edgar’s representative who explained what he presented as benefits available to me as an Edgar’s account holder, specifically cashback when using my Edgar’s card at restaurants. He explained that I could take pictures of receipts and send them to receive cashback. At no point during the call did he clearly state that this was a paid subscription, nor did he explain that I would be charged monthly, the cost involved, or that I was being signed up to any club. I never said I was interested in joining any subscription. I never said yes to any paid service. I never gave consent to be enrolled. The only thing I said was that I understood what he was explaining, because I believed he was explaining existing Edgar’s account benefits — not signing me up for a paid subscription. I feel misled and deceived. This is not informed consent. I have since requested cancellation and a full refund, and I expect Edgar’s to take responsibility and resolve this matter urgently. I would strongly advise Edgar’s to ensure their agents clearly disclose when customers are being signed up for paid subscriptions, including the cost and obtaining proper consent. I am requesting: • Immediate cancellation of the subscription • Full refund of all charges • Written confirmation of cancellation This experience has damaged my trust in Edgar’s, and I hope they resolve this matter professionally and urgently.
0
Replies (0)AS
A
Anonymous
1 reviews | Active since Jan 2020
28 Jan 2026, 05:05
RCS Edgars illigal billing of interest
Account manipulation without consent to charge interest and very poor and rude service from complaints department to rectify. Clients be aware when using your Edgars store card. Tellers must ask you if you want to purchase on 6 months interest free, which they dont in my experience. I have only ever purchased on 6 months interest free and for unknown reasons a store activated the alternative plan which resulted in monthly interest which I only noticed when another client warned me 2 years later. I have a feeling that this is happening to many clients, who just pay the amount due on the billing without checking, like I did. Nice income for RCS. Be aware, check that tellers ask you the correct questions and check your billing for interest. I have investigated among friends and family and see a pattern since RCS has taken over.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Jan 2026, 05:05
RCS Edgars illigal billing of interest
Account manipulation without consent to charge interest and very poor and rude service from complaints department to rectify. Clients be aware when using your Edgars store card. Tellers must ask you if you want to purchase on 6 months interest free, which they dont in my experience. I have only ever purchased on 6 months interest free and for unknown reasons a store activated the alternative plan which resulted in monthly interest which I only noticed when another client warned me 2 years later. I have a feeling that this is happening to many clients, who just pay the amount due on the billing without checking, like I did. Nice income for RCS. Be aware, check that tellers ask you the correct questions and check your billing for interest. I have investigated among friends and family and see a pattern since RCS has taken over.
0
Replies (0)ES
Elsabé Steyn
1 reviews | Active since Jan 2020
5 Jan 2026, 13:01
Rcs/Edgars fees & charges on account
Worst customer help PLEASE HELP, need to pay for fees I did NOT Sign up with RCS. Opened my account with Edgars. Account fully paid for a while but RCS say I owe them money for policies that I tried several times to cancel but every time I spoke to somebody the telephone cut out, and I need to explain the same scenario again to another person, without ANY HELP OR PROGRESS. UP IN ARMS PLEASE HELP???? I pay money for nothing, and the thread me to Black list if I do not pay (Statements fees and sms fees they send out, also not compare????) Still waiting for this months statement!!!!!
Helpful (0)
|Replies (0)ES
Elsabé Steyn
1 reviews | Active since Jan 2020
5 Jan 2026, 13:01
Rcs/Edgars fees & charges on account
Worst customer help PLEASE HELP, need to pay for fees I did NOT Sign up with RCS. Opened my account with Edgars. Account fully paid for a while but RCS say I owe them money for policies that I tried several times to cancel but every time I spoke to somebody the telephone cut out, and I need to explain the same scenario again to another person, without ANY HELP OR PROGRESS. UP IN ARMS PLEASE HELP???? I pay money for nothing, and the thread me to Black list if I do not pay (Statements fees and sms fees they send out, also not compare????) Still waiting for this months statement!!!!!
0
Replies (0)CP
Clinton P
1 reviews | Active since Jan 2020
29 Dec 2025, 12:48
***********
contacted your call centre to enquire about the cash advance feature reflected on the app. During the call, I specifically asked whether paying R3,000 into the account would allow me to access a percentage of that amount as a cash advance or utilise any available credit. The agent placed me on hold and then returned to state that I do not qualify for a cash advance, I reiterated that I am aware there is no credit available, however the agent was unable to explain this clearly or provide a logical reason for the response given. This call was still charged , yet the assistance received was incorrect and unhelpful. I am concerned about the competency and product knowledge of the agent who handled this query.
Helpful (0)
|Replies (0)CP
Clinton P
1 reviews | Active since Jan 2020
29 Dec 2025, 12:48
***********
contacted your call centre to enquire about the cash advance feature reflected on the app. During the call, I specifically asked whether paying R3,000 into the account would allow me to access a percentage of that amount as a cash advance or utilise any available credit. The agent placed me on hold and then returned to state that I do not qualify for a cash advance, I reiterated that I am aware there is no credit available, however the agent was unable to explain this clearly or provide a logical reason for the response given. This call was still charged , yet the assistance received was incorrect and unhelpful. I am concerned about the competency and product knowledge of the agent who handled this query.
0
Replies (0)