Rea Vaya Bus Rapid Transit System (BRT)
Claimed Business
|1.5|8 Reviews (last 12 months)|This business does not respond to reviews
Rea Vaya Bus Rapid Transit System (BRT)
Claimed Business
|1.5
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Rea Vaya Bus Rapid Transit System (BRT) is facing significant commuter dissatisfaction. Riders consistently mention long waiting times during peak hours, system outages that prevent card loading and tap-out functionality, and unfair penalty charges that take extended periods to reverse. A recurring theme is frustration with staff conduct at stations and on the customer care line, with commuters describing dismissive attitudes and lack of assistance. Confusion around the new orange card rollout and incompatible tap machines is also a prominent concern raised by daily commuters.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Angeline M
1 reviews | Active since Apr 2024
27 May 2026, 10:02
Rea Vaya Bad experience
I would like to lay a formal complaint towards one of your drivers Registration CV 75 KG GP Time: 08h45am Area: Rea Vaya Station Boomtown I was expecting to ride on the T3 at BoomTown 5 minutes earlier a T2 approached then this bus came at 08h45am Not marked or labelled as to where it's headed. I took the bus thinking it is a T3. Upon realizing it is not my listed bus I proceeded to the front to Greet the Driver and ask how to get the correct bus. I greeted him first he looked in his rear mirror to where our eyes met and he kept quiet in disbelief I greeted the second time to which he responded arrogantly and in a dismissive manner. We are Paying Patrons we all have places to be and we all have challenges in our lives but to treat Paying patrons in this manner is unacceptable and uncalled for. Drivers attitudes need to helpful, empathetic and humble. You are providing a public service as Rea Vaya to which we are paying for. May you kindly speak to all your drivers to address patrons in a respectful and kind manner with regards to the Constitutional Law of This Country please. If there are no changes I will escalate this email to the powers that be if there are no significant changes I thank you.
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Angeline M
1 reviews | Active since Apr 2024
27 May 2026, 10:02
Rea Vaya Bad experience
I would like to lay a formal complaint towards one of your drivers Registration CV 75 KG GP Time: 08h45am Area: Rea Vaya Station Boomtown I was expecting to ride on the T3 at BoomTown 5 minutes earlier a T2 approached then this bus came at 08h45am Not marked or labelled as to where it's headed. I took the bus thinking it is a T3. Upon realizing it is not my listed bus I proceeded to the front to Greet the Driver and ask how to get the correct bus. I greeted him first he looked in his rear mirror to where our eyes met and he kept quiet in disbelief I greeted the second time to which he responded arrogantly and in a dismissive manner. We are Paying Patrons we all have places to be and we all have challenges in our lives but to treat Paying patrons in this manner is unacceptable and uncalled for. Drivers attitudes need to helpful, empathetic and humble. You are providing a public service as Rea Vaya to which we are paying for. May you kindly speak to all your drivers to address patrons in a respectful and kind manner with regards to the Constitutional Law of This Country please. If there are no changes I will escalate this email to the powers that be if there are no significant changes I thank you.
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Replies (0)AH
Amokelane H
1 reviews | Active since May 2026
11 May 2026, 18:45
Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible
Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible. You can't get on the bus with no sufficient amount but they go on and charge extra. This is unacceptable. They say I must wait 7days before my matter can be attended to, how do they expect me to get to work/home when they just took my money? This is totally unacceptable and the customer service is very poor, all they say is lock an appeal... The appeal that will be attended to after a week!!! Rea Vaya you better do something about this matter my trip is only R11 but for 3 days I've been charged R60 extra which brings us to R180 that a lot of money. We work hard for that money if you think we just wake up to having money in our hand!!!
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Amokelane H
1 reviews | Active since May 2026
11 May 2026, 18:45
Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible
Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible. You can't get on the bus with no sufficient amount but they go on and charge extra. This is unacceptable. They say I must wait 7days before my matter can be attended to, how do they expect me to get to work/home when they just took my money? This is totally unacceptable and the customer service is very poor, all they say is lock an appeal... The appeal that will be attended to after a week!!! Rea Vaya you better do something about this matter my trip is only R11 but for 3 days I've been charged R60 extra which brings us to R180 that a lot of money. We work hard for that money if you think we just wake up to having money in our hand!!!
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Anita N
1 reviews | Active since Feb 2023
6 Mar 2026, 18:00
Waiting time
It's ridiculous how long we have to wait for busses during peak hours especially in the afternoon for F11 busses. Intervals are supposed to be 10 minutes during peak hours but we wait over 30-45 minutes. What a useless bus service
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Anita N
1 reviews | Active since Feb 2023
6 Mar 2026, 18:00
Waiting time
It's ridiculous how long we have to wait for busses during peak hours especially in the afternoon for F11 busses. Intervals are supposed to be 10 minutes during peak hours but we wait over 30-45 minutes. What a useless bus service
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Replies (0)JK
Jane K
1 reviews | Active since Jul 2019
12 Feb 2026, 07:07
TERRIBLE SERVICE
Good day, I am writing this email to express my disappointment in your services. When YOUR systems are down and the customer is not able to load money into their card, why can't the customer be allowed to go through and continue their trip. It's your system that is down after all, why should the customer be inconvenienced by that. It's even worse because it's not like the customer can just get a taxi to town because your stations are placed at areas where there are no taxis. So the customer has to either go back home or call an Uber which is almost 10x the amount they would have paid for the bus trip. And what about school kids who don't have money for an Uber? Must they miss school for the day because your system is down??? Your service is absolutely atrocious. Do better!
Helpful (0)
|Replies (0)JK
Jane K
1 reviews | Active since Jul 2019
12 Feb 2026, 07:07
TERRIBLE SERVICE
Good day, I am writing this email to express my disappointment in your services. When YOUR systems are down and the customer is not able to load money into their card, why can't the customer be allowed to go through and continue their trip. It's your system that is down after all, why should the customer be inconvenienced by that. It's even worse because it's not like the customer can just get a taxi to town because your stations are placed at areas where there are no taxis. So the customer has to either go back home or call an Uber which is almost 10x the amount they would have paid for the bus trip. And what about school kids who don't have money for an Uber? Must they miss school for the day because your system is down??? Your service is absolutely atrocious. Do better!
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Replies (0)MM
Maphithi M
1 reviews | Active since May 2024
22 Jan 2026, 13:14
Waiting for the bus while other drivers pass.
You wait at the station for minutes while the bus drivers pass and not stopping like you lost or crazy, then they give you attitude.
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Maphithi M
1 reviews | Active since May 2024
22 Jan 2026, 13:14
Waiting for the bus while other drivers pass.
You wait at the station for minutes while the bus drivers pass and not stopping like you lost or crazy, then they give you attitude.
0
Replies (0)AP
Agnes P
1 reviews | Active since Aug 2025
2 Dec 2025, 07:46
Poor service
I'm a very furious old lady with rea vaya services June 2025 when i went to the station as per usual in Carlton center station but my tag refused to tap then i went to the managers office where she told me ,cables are ****** and also told me they're introducing new system that will no longer use use the kind of card I am using even though it will expire 2027. She took my card and broke it infront of my eyes and give me 9 single trip to use,then on the 30th of June the single trip card she gave me refused to tap-in then by one of their employee referred me to the managers office after explaining these single trips card don't work anymore, on the 4th of July I was in her office she was not there sitting on the freezing cold until i return back home,on the 6th of July i went back she was not there 11th she was not in her office i will always be sitting in the hoping she will come ,in a cold station with no water,then on the 15th of July i was there again she never showed up. I communicated with her via WhatsApp about my complaint she promised to get back to me it was on the 30th of July she never, now I'm currently using my child card to travel to where i want go then on Sunday in the Ellis park station their employee told me they're introducing old pensioner cards I must come and collect it on the 1st or 2nd of December in selected station Indeed on the 1st I went to library gardens station no employee there around past 1:00 to 14:00 I went and approach a lady that was counting their buses and enquire about she said she doesn't know, then I was sent to another one whom when I get to her she said she knows nothing about it, I must go to UJ campus square station maybe i will be assisting what kind of service is that? Employees don't know what is newly introduced and those services are not there can rea vaya sort it self out with their staff and that manager mend what she promised and never revert back to me i am very disappointed with this company ripping olders out,where to go fromhere.
Helpful (0)
|Replies (0)AP
Agnes P
1 reviews | Active since Aug 2025
2 Dec 2025, 07:46
Poor service
I'm a very furious old lady with rea vaya services June 2025 when i went to the station as per usual in Carlton center station but my tag refused to tap then i went to the managers office where she told me ,cables are ****** and also told me they're introducing new system that will no longer use use the kind of card I am using even though it will expire 2027. She took my card and broke it infront of my eyes and give me 9 single trip to use,then on the 30th of June the single trip card she gave me refused to tap-in then by one of their employee referred me to the managers office after explaining these single trips card don't work anymore, on the 4th of July I was in her office she was not there sitting on the freezing cold until i return back home,on the 6th of July i went back she was not there 11th she was not in her office i will always be sitting in the hoping she will come ,in a cold station with no water,then on the 15th of July i was there again she never showed up. I communicated with her via WhatsApp about my complaint she promised to get back to me it was on the 30th of July she never, now I'm currently using my child card to travel to where i want go then on Sunday in the Ellis park station their employee told me they're introducing old pensioner cards I must come and collect it on the 1st or 2nd of December in selected station Indeed on the 1st I went to library gardens station no employee there around past 1:00 to 14:00 I went and approach a lady that was counting their buses and enquire about she said she doesn't know, then I was sent to another one whom when I get to her she said she knows nothing about it, I must go to UJ campus square station maybe i will be assisting what kind of service is that? Employees don't know what is newly introduced and those services are not there can rea vaya sort it self out with their staff and that manager mend what she promised and never revert back to me i am very disappointed with this company ripping olders out,where to go fromhere.
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Replies (0)PK
Palesa K
1 reviews | Active since Oct 2024
14 Oct 2025, 14:39
RAE VAYA STINKING ATTITUDE EMPLOYEEES
I am extremely upset about what happened today, 14 October 2025, at around 14:00 at the Milpark Rea Vaya station. I was coming back from the gym, and the lady at the service desk was on her phone the entire time. When I asked if I could purchase a card, she just shook her head without saying a word and continued on her phone. I then asked if there was an alternative way to get home or if I could buy a once-off ticket, but she just looked at me and didn’t respond. I was so frustrated by her attitude and lack of professionalism. I ended up having to take an Uber home. This kind of behavior shows a serious problem with customer service your staff clearly needs proper training on how to treat commuters with respect and provide assistance.
Helpful (0)
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Palesa K
1 reviews | Active since Oct 2024
14 Oct 2025, 14:39
RAE VAYA STINKING ATTITUDE EMPLOYEEES
I am extremely upset about what happened today, 14 October 2025, at around 14:00 at the Milpark Rea Vaya station. I was coming back from the gym, and the lady at the service desk was on her phone the entire time. When I asked if I could purchase a card, she just shook her head without saying a word and continued on her phone. I then asked if there was an alternative way to get home or if I could buy a once-off ticket, but she just looked at me and didn’t respond. I was so frustrated by her attitude and lack of professionalism. I ended up having to take an Uber home. This kind of behavior shows a serious problem with customer service your staff clearly needs proper training on how to treat commuters with respect and provide assistance.
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Replies (1)