RV
Rea Vaya Bus Rapid Transit System (BRT)
Claimed Business
Transportation & Logistics|1.6|13 Reviews (last 12 months)|This business does not respond to reviews
RV
Rea Vaya Bus Rapid Transit System (BRT)
Claimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Rea Vaya Bus Rapid Transit System (BRT) faces severe criticism across multiple service areas. Commuters report unexplained charges and penalties linked to the new orange card system, with balances debited incorrectly even after successful tap-in and tap-out. Long wait times during peak hours, frequent system outages, and unresponsive customer service compound frustrations. Staff across stations are consistently described as rude, dismissive, and unhelpful, leaving passengers without alternatives and forced to use costly ride-hailing services instead.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#23
in Transportation & Logistics
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.6|13 Reviews
May '25 - Apr '26
5(15.4%)
4(0%)
3(0%)
2(0%)
1(84.6%)
5(15.4%)
4(0%)
3(0%)
2(0%)
1(84.6%)
Frequently Asked Questions About Rea Vaya Bus Rapid Transit System (BRT)
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAN
Anita N
1 reviews | Active since Jan 2020
6 Mar 2026, 16:00
Waiting time
It's ridiculous how long we have to wait for busses during peak hours especially in the afternoon for F11 busses. Intervals are supposed to be 10 minutes during peak hours but we wait over 30-45 minutes. What a useless bus service
Helpful (0)
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Anita N
1 reviews | Active since Jan 2020
6 Mar 2026, 16:00
Waiting time
It's ridiculous how long we have to wait for busses during peak hours especially in the afternoon for F11 busses. Intervals are supposed to be 10 minutes during peak hours but we wait over 30-45 minutes. What a useless bus service
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Replies (0)JK
Jane K
1 reviews | Active since Jan 2020
12 Feb 2026, 05:07
TERRIBLE SERVICE
Good day, I am writing this email to express my disappointment in your services. When YOUR systems are down and the customer is not able to load money into their card, why can't the customer be allowed to go through and continue their trip. It's your system that is down after all, why should the customer be inconvenienced by that. It's even worse because it's not like the customer can just get a taxi to town because your stations are placed at areas where there are no taxis. So the customer has to either go back home or call an Uber which is almost 10x the amount they would have paid for the bus trip. And what about school kids who don't have money for an Uber? Must they miss school for the day because your system is down??? Your service is absolutely atrocious. Do better!
Helpful (0)
|Replies (0)JK
Jane K
1 reviews | Active since Jan 2020
12 Feb 2026, 05:07
TERRIBLE SERVICE
Good day, I am writing this email to express my disappointment in your services. When YOUR systems are down and the customer is not able to load money into their card, why can't the customer be allowed to go through and continue their trip. It's your system that is down after all, why should the customer be inconvenienced by that. It's even worse because it's not like the customer can just get a taxi to town because your stations are placed at areas where there are no taxis. So the customer has to either go back home or call an Uber which is almost 10x the amount they would have paid for the bus trip. And what about school kids who don't have money for an Uber? Must they miss school for the day because your system is down??? Your service is absolutely atrocious. Do better!
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Replies (0)MM
Maphithi M
1 reviews | Active since Jan 2020
22 Jan 2026, 11:14
Waiting for the bus while other drivers pass.
You wait at the station for minutes while the bus drivers pass and not stopping like you lost or crazy, then they give you attitude.
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Maphithi M
1 reviews | Active since Jan 2020
22 Jan 2026, 11:14
Waiting for the bus while other drivers pass.
You wait at the station for minutes while the bus drivers pass and not stopping like you lost or crazy, then they give you attitude.
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Replies (0)AP
Agnes P
1 reviews | Active since Jan 2020
2 Dec 2025, 05:46
Poor service
I'm a very furious old lady with rea vaya services June 2025 when i went to the station as per usual in Carlton center station but my tag refused to tap then i went to the managers office where she told me ,cables are ****** and also told me they're introducing new system that will no longer use use the kind of card I am using even though it will expire 2027. She took my card and broke it infront of my eyes and give me 9 single trip to use,then on the 30th of June the single trip card she gave me refused to tap-in then by one of their employee referred me to the managers office after explaining these single trips card don't work anymore, on the 4th of July I was in her office she was not there sitting on the freezing cold until i return back home,on the 6th of July i went back she was not there 11th she was not in her office i will always be sitting in the hoping she will come ,in a cold station with no water,then on the 15th of July i was there again she never showed up. I communicated with her via WhatsApp about my complaint she promised to get back to me it was on the 30th of July she never, now I'm currently using my child card to travel to where i want go then on Sunday in the Ellis park station their employee told me they're introducing old pensioner cards I must come and collect it on the 1st or 2nd of December in selected station Indeed on the 1st I went to library gardens station no employee there around past 1:00 to 14:00 I went and approach a lady that was counting their buses and enquire about she said she doesn't know, then I was sent to another one whom when I get to her she said she knows nothing about it, I must go to UJ campus square station maybe i will be assisting what kind of service is that? Employees don't know what is newly introduced and those services are not there can rea vaya sort it self out with their staff and that manager mend what she promised and never revert back to me i am very disappointed with this company ripping olders out,where to go fromhere.
Helpful (0)
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Agnes P
1 reviews | Active since Jan 2020
2 Dec 2025, 05:46
Poor service
I'm a very furious old lady with rea vaya services June 2025 when i went to the station as per usual in Carlton center station but my tag refused to tap then i went to the managers office where she told me ,cables are ****** and also told me they're introducing new system that will no longer use use the kind of card I am using even though it will expire 2027. She took my card and broke it infront of my eyes and give me 9 single trip to use,then on the 30th of June the single trip card she gave me refused to tap-in then by one of their employee referred me to the managers office after explaining these single trips card don't work anymore, on the 4th of July I was in her office she was not there sitting on the freezing cold until i return back home,on the 6th of July i went back she was not there 11th she was not in her office i will always be sitting in the hoping she will come ,in a cold station with no water,then on the 15th of July i was there again she never showed up. I communicated with her via WhatsApp about my complaint she promised to get back to me it was on the 30th of July she never, now I'm currently using my child card to travel to where i want go then on Sunday in the Ellis park station their employee told me they're introducing old pensioner cards I must come and collect it on the 1st or 2nd of December in selected station Indeed on the 1st I went to library gardens station no employee there around past 1:00 to 14:00 I went and approach a lady that was counting their buses and enquire about she said she doesn't know, then I was sent to another one whom when I get to her she said she knows nothing about it, I must go to UJ campus square station maybe i will be assisting what kind of service is that? Employees don't know what is newly introduced and those services are not there can rea vaya sort it self out with their staff and that manager mend what she promised and never revert back to me i am very disappointed with this company ripping olders out,where to go fromhere.
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Replies (0)PK
Palesa K
1 reviews | Active since Jan 2020
14 Oct 2025, 12:39
RAE VAYA STINKING ATTITUDE EMPLOYEEES
I am extremely upset about what happened today, 14 October 2025, at around 14:00 at the Milpark Rea Vaya station. I was coming back from the gym, and the lady at the service desk was on her phone the entire time. When I asked if I could purchase a card, she just shook her head without saying a word and continued on her phone. I then asked if there was an alternative way to get home or if I could buy a once-off ticket, but she just looked at me and didn’t respond. I was so frustrated by her attitude and lack of professionalism. I ended up having to take an Uber home. This kind of behavior shows a serious problem with customer service your staff clearly needs proper training on how to treat commuters with respect and provide assistance.
Helpful (0)
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Palesa K
1 reviews | Active since Jan 2020
14 Oct 2025, 12:39
RAE VAYA STINKING ATTITUDE EMPLOYEEES
I am extremely upset about what happened today, 14 October 2025, at around 14:00 at the Milpark Rea Vaya station. I was coming back from the gym, and the lady at the service desk was on her phone the entire time. When I asked if I could purchase a card, she just shook her head without saying a word and continued on her phone. I then asked if there was an alternative way to get home or if I could buy a once-off ticket, but she just looked at me and didn’t respond. I was so frustrated by her attitude and lack of professionalism. I ended up having to take an Uber home. This kind of behavior shows a serious problem with customer service your staff clearly needs proper training on how to treat commuters with respect and provide assistance.
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Replies (0)MS
Mirriam S
1 reviews | Active since Jan 2020
16 Aug 2025, 03:13
Bad service
I am at the point where I have to choose an alternative way of public because I am tired of unnecessary penalties, I was charged R120 penalties and I must wait 7 days for a reversal which is not fair, why must I wait for so long but when you charge penalties you charge immediately 😡😡. I am also frustrated by the staff attitude always unwilling to assist. I went to Sophia town on Wednesday morning 13 August to query about about my charges and the lady who was on duty, she gave I don't care attitude as always, I was expecting that from her, she's always moody her service is horrible. I asked for a customer service contact number and she refused to give me the details instead she told me that she doesn't know the numbers,
Helpful (0)
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Mirriam S
1 reviews | Active since Jan 2020
16 Aug 2025, 03:13
Bad service
I am at the point where I have to choose an alternative way of public because I am tired of unnecessary penalties, I was charged R120 penalties and I must wait 7 days for a reversal which is not fair, why must I wait for so long but when you charge penalties you charge immediately 😡😡. I am also frustrated by the staff attitude always unwilling to assist. I went to Sophia town on Wednesday morning 13 August to query about about my charges and the lady who was on duty, she gave I don't care attitude as always, I was expecting that from her, she's always moody her service is horrible. I asked for a customer service contact number and she refused to give me the details instead she told me that she doesn't know the numbers,
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keketso M
1 reviews | Active since Jan 2020
31 Jul 2025, 11:13
Rudeness on the call.
I was charged R30 twice for a trip that i did not take. I called into customer care line to log a formal dispute for the refund. I was speaking to a rude consultant by the name of Baatseba whom when we started on the call she was doing verification and asking me for my contact number. I called out the number and she rudely interrupted me and said i need to call the number slow or else i am not going to get my refund. Like how the hell to you say that to the client as if i am being made a favor. I do not care if its R60 however its mine. I do not appreciate the tone and rudeness she confidently said am i done? After i have corrected her that you do not speak yo clients like that rather say that i am fast can i say it slow. The attitude and the tone its just disgusting. Worst service you could think of.
Helpful (0)
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keketso M
1 reviews | Active since Jan 2020
31 Jul 2025, 11:13
Rudeness on the call.
I was charged R30 twice for a trip that i did not take. I called into customer care line to log a formal dispute for the refund. I was speaking to a rude consultant by the name of Baatseba whom when we started on the call she was doing verification and asking me for my contact number. I called out the number and she rudely interrupted me and said i need to call the number slow or else i am not going to get my refund. Like how the hell to you say that to the client as if i am being made a favor. I do not care if its R60 however its mine. I do not appreciate the tone and rudeness she confidently said am i done? After i have corrected her that you do not speak yo clients like that rather say that i am fast can i say it slow. The attitude and the tone its just disgusting. Worst service you could think of.
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Replies (0)JB
Jabulani B
1 reviews | Active since Jan 2020
13 Jul 2025, 06:01
I want my money back to my card
I have a problem with Rea vaya They new system is Robin us .on Tuesday the 8 take bus as usual but when I got at station I find that there is no power the bus that I was using is T 1 and there is no machine that we tap out.i ended charge penalty that was no fair because it's not my fault that there is no power at the station.they need to install machine inside the T1 and T3 that we can tap in and out in the bus.and they said if you change penalty unfair they will reverse the money buy mine not in my account.secondly they force us to tap out even there is no power at station when we get off from the bus.please the must install tapping machine in T1andT3 because we suffering.i like the new system but their penalty is not fair for us.
Helpful (0)
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Jabulani B
1 reviews | Active since Jan 2020
13 Jul 2025, 06:01
I want my money back to my card
I have a problem with Rea vaya They new system is Robin us .on Tuesday the 8 take bus as usual but when I got at station I find that there is no power the bus that I was using is T 1 and there is no machine that we tap out.i ended charge penalty that was no fair because it's not my fault that there is no power at the station.they need to install machine inside the T1 and T3 that we can tap in and out in the bus.and they said if you change penalty unfair they will reverse the money buy mine not in my account.secondly they force us to tap out even there is no power at station when we get off from the bus.please the must install tapping machine in T1andT3 because we suffering.i like the new system but their penalty is not fair for us.
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Replies (0)