RealNet Properties
Claimed Business
RealNet Properties
Claimed Business
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, RealNet Properties delivers a polarized customer experience. Several agents, particularly Ovayo Sasa and Faith Oluwamakinde, receive outstanding praise for their dedication, responsiveness, and guiding first-time homebuyers through seamless purchases. However, significant frustrations arise around property management and rental services, where clients report persistent unresponsiveness from agents like Hennie and Karen, lack of communication, unprofessional conduct, and concerns about being sold properties with undisclosed debt. Privacy violations through unsolicited marketing contacts also drew strong criticism.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
61h 41mReply Time
50 NPSVery Likely
Replied to 69% of negative reviews
Reply time on negative reviews: 9 hours 1 min
TrustIndex
0
Ranking
#5
in Real Estate
Avg Reply
61h 41m
NPS Score
50
Recommended: Very Likely
Replied to 69% of negative reviews
Reply time on negative reviews: 9 hours 1 min
Review Distribution
3|27 Reviews
May '25 - Apr '26
5(47.8%)
4(4.4%)
3(0%)
2(0%)
1(47.8%)
5(47.8%)
4(4.4%)
3(0%)
2(0%)
1(47.8%)
Frequently Asked Questions About RealNet Properties
Based on recent customer reviews, RealNet Properties delivers a polarized customer experience. Several agents, particularly Ovayo Sasa and Faith Oluwamakinde, receive outstanding praise for their dedication, responsiveness, and guiding first-time homebuyers through seamless purchases. However, significant frustrations arise around property management and rental services, where clients report persistent unresponsiveness from agents like Hennie and Karen, lack of communication, unprofessional conduct, and concerns about being sold properties with undisclosed debt. Privacy violations through unsolicited marketing contacts also drew strong criticism.
RealNet Properties has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 69% of negative reviews, typically within 9 hours 1 min. Hellopeter has tracked RealNet Properties across 224 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekM
kedibone M
1 reviews | Active since Jan 2020
18 Feb 2026, 07:03
Realnet estate agent...
Realnet estate agent sold me property that is in debt
Helpful (0)
|Replies (0)kM
kedibone M
1 reviews | Active since Jan 2020
18 Feb 2026, 07:03
Realnet estate agent...
Realnet estate agent sold me property that is in debt
0
Replies (0)NM
Nomsa M
1 reviews | Active since Jan 2020
10 Feb 2026, 10:09
Urgent Complaint Concerning Exit Management and Tenant Damage
I am extremely dissatisfied and appalled with the property management service I received. For several months, I was charged a management fee of R800 per month, while, in practice, no active management of my property took place. During this period, there was a prolonged delay in assigning responsibility for the portfolio, yet the monthly deductions continued. When the tenancy ended, the exit process was handled poorly and without the level of professionalism one would expect from a managing agent. I was informed that the tenants would vacate on 28 January, but they had in fact already left earlier. The agent was aware of this. Despite being told that a pre-exit inspection had been conducted, I was not provided with an inspection report. When I regained access to the property, it was in an unacceptable condition. Among other issues: • The unit was extremely dirty. • Carpets were in such poor and unhygienic condition that I had to remove them and install tiles. • There were significant oil stains on the blinds. I was then pressured by the agent to release the tenant’s deposit while these matters remained unresolved. At the agent’s request, I obtained a quotation for professional blinds cleaning. This was submitted on 5 February. Since then, there has been no clear plan, no confirmed contractor access, and no indication of how or when tenant accountability will be enforced. As a landlord paying ongoing management and administrative fees, I expect the managing agent to: ✔ coordinate inspections ✔ document property condition ✔ arrange contractor access ✔ and pursue recovery of tenant-related damages These are fundamental property management responsibilities. Instead, the process has lacked urgency, communication, and decisive action. When concerns are raised, I am asked for more evidence, yet I do not see corresponding enforcement or timelines from the agency. The delays are now affecting my ability to close out the tenancy and prepare the property for its next occupant. I have repeatedly requested: • the signed incoming and outgoing inspection reports, • confirmation of the steps taken with the former tenants, and • clarity on recovery of the cleaning and damage costs. To date, this assistance has not materialised. Property owners appoint managing agents precisely to handle difficult exit situations. Where this is not done effectively, the value of the mandate becomes questionable. I hope this experience leads to improved accountability, transparency, and more proactive protection of landlords’ interests in future.
Helpful (0)
|Replies (0)NM
Nomsa M
1 reviews | Active since Jan 2020
10 Feb 2026, 10:09
Urgent Complaint Concerning Exit Management and Tenant Damage
I am extremely dissatisfied and appalled with the property management service I received. For several months, I was charged a management fee of R800 per month, while, in practice, no active management of my property took place. During this period, there was a prolonged delay in assigning responsibility for the portfolio, yet the monthly deductions continued. When the tenancy ended, the exit process was handled poorly and without the level of professionalism one would expect from a managing agent. I was informed that the tenants would vacate on 28 January, but they had in fact already left earlier. The agent was aware of this. Despite being told that a pre-exit inspection had been conducted, I was not provided with an inspection report. When I regained access to the property, it was in an unacceptable condition. Among other issues: • The unit was extremely dirty. • Carpets were in such poor and unhygienic condition that I had to remove them and install tiles. • There were significant oil stains on the blinds. I was then pressured by the agent to release the tenant’s deposit while these matters remained unresolved. At the agent’s request, I obtained a quotation for professional blinds cleaning. This was submitted on 5 February. Since then, there has been no clear plan, no confirmed contractor access, and no indication of how or when tenant accountability will be enforced. As a landlord paying ongoing management and administrative fees, I expect the managing agent to: ✔ coordinate inspections ✔ document property condition ✔ arrange contractor access ✔ and pursue recovery of tenant-related damages These are fundamental property management responsibilities. Instead, the process has lacked urgency, communication, and decisive action. When concerns are raised, I am asked for more evidence, yet I do not see corresponding enforcement or timelines from the agency. The delays are now affecting my ability to close out the tenancy and prepare the property for its next occupant. I have repeatedly requested: • the signed incoming and outgoing inspection reports, • confirmation of the steps taken with the former tenants, and • clarity on recovery of the cleaning and damage costs. To date, this assistance has not materialised. Property owners appoint managing agents precisely to handle difficult exit situations. Where this is not done effectively, the value of the mandate becomes questionable. I hope this experience leads to improved accountability, transparency, and more proactive protection of landlords’ interests in future.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 02:26
Want my credit report
So I went to view a property in Bedford view. Liked the property and paid for a credit check up. I know my credit so I was very much confident that I’ll get the place. The estate agent so my credit score she said it was okay so she’s confident I’ll get the place but not promising me that they’ll agree. I asked for an invoice so I can pay and they said Friday and when Friday came they said my credit score is F, mind you I recently got a phone contract so I know it’s still good. I sent my credit score from experia to show that it’s all a lie. As a black person I know I won’t be accepted in some places of which I’m okay with it. I told her it’s fine and then told her to send me the credit they got so I can apply in other places since I paid for it because if estate agents keep on running my profile it’ll bring my credit score low. I’ve been getting blue ticked ever since. This is Bedford view by the way and the estate agent is Paloma Tait.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 02:26
Want my credit report
So I went to view a property in Bedford view. Liked the property and paid for a credit check up. I know my credit so I was very much confident that I’ll get the place. The estate agent so my credit score she said it was okay so she’s confident I’ll get the place but not promising me that they’ll agree. I asked for an invoice so I can pay and they said Friday and when Friday came they said my credit score is F, mind you I recently got a phone contract so I know it’s still good. I sent my credit score from experia to show that it’s all a lie. As a black person I know I won’t be accepted in some places of which I’m okay with it. I told her it’s fine and then told her to send me the credit they got so I can apply in other places since I paid for it because if estate agents keep on running my profile it’ll bring my credit score low. I’ve been getting blue ticked ever since. This is Bedford view by the way and the estate agent is Paloma Tait.
0
Replies (0)TR
Tania R
1 reviews | Active since Jan 2020
14 Oct 2025, 15:24
https://www.hellopeter.com/realnet
I have been using Realnet to rent my property out in Pretoria. I pay them a fee every month for the management and control of my property. A certain Hennie is in charge of my property and I constantly try to get hold of him, but I get absolutely no feedback via e-mail, WhatsApp or phone calls. I am very frustrated that I have to pay for a service which I am not receiving. I do NOT recommend Realnet when leasing our your property, use another estate agent.
Helpful (0)
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Tania R
1 reviews | Active since Jan 2020
14 Oct 2025, 15:24
https://www.hellopeter.com/realnet
I have been using Realnet to rent my property out in Pretoria. I pay them a fee every month for the management and control of my property. A certain Hennie is in charge of my property and I constantly try to get hold of him, but I get absolutely no feedback via e-mail, WhatsApp or phone calls. I am very frustrated that I have to pay for a service which I am not receiving. I do NOT recommend Realnet when leasing our your property, use another estate agent.
0
Replies (0)P
Pheladi
1 reviews | Active since Jan 2020
17 Sept 2025, 11:26
The service at real net Polokwane is **********
The service at real net Polokwane is **********. I think the owners are ****** because they don’t take black clients seriously. I’m renting a property with them and it’s a pain. The property needs series maintenance and RealNet Polokwane is unbothered. Come month end, they will pressurize you to pay and even send you threatening letters.
Helpful (0)
|Replies (0)P
Pheladi
1 reviews | Active since Jan 2020
17 Sept 2025, 11:26
The service at real net Polokwane is **********
The service at real net Polokwane is **********. I think the owners are ****** because they don’t take black clients seriously. I’m renting a property with them and it’s a pain. The property needs series maintenance and RealNet Polokwane is unbothered. Come month end, they will pressurize you to pay and even send you threatening letters.
0
Replies (0)YN
Yolanda N
1 reviews | Active since Jan 2020
14 Aug 2025, 10:55
Purchase of my humble abode
I purchased my new home through RealNet Kuils River branch, and the entire process was hassle-free. I worked with Ms. Ovayo Sasa, who assisted with facilitating my pre-qualification process, the actual purchase of the property, ensured that I had rental accommodation while my home-buying process was underway and ensured a smooth property handover. I love my new home, its location, and my neighbour; everything is a perfect match. She studies her clients well and matches their needs with the best property. So, for a professional service, please consider working with her.
Helpful (0)
|Replies (0)YN
Yolanda N
1 reviews | Active since Jan 2020
14 Aug 2025, 10:55
Purchase of my humble abode
I purchased my new home through RealNet Kuils River branch, and the entire process was hassle-free. I worked with Ms. Ovayo Sasa, who assisted with facilitating my pre-qualification process, the actual purchase of the property, ensured that I had rental accommodation while my home-buying process was underway and ensured a smooth property handover. I love my new home, its location, and my neighbour; everything is a perfect match. She studies her clients well and matches their needs with the best property. So, for a professional service, please consider working with her.
0
Replies (0)NS
MK
Michellé Kritzinger
1 reviews | Active since Jan 2020
30 Jul 2025, 08:28
Grateful
I am immensely grateful for Faith Oluwamakinde's exceptional work in selling my flat. Her dedication and hard work were evident every step of the way, making the entire process efficient and successful. I highly recommend her for anyone seeking a truly dedicated and effective professional agent.
Helpful (0)
|Replies (0)MK
Michellé Kritzinger
1 reviews | Active since Jan 2020
30 Jul 2025, 08:28
Grateful
I am immensely grateful for Faith Oluwamakinde's exceptional work in selling my flat. Her dedication and hard work were evident every step of the way, making the entire process efficient and successful. I highly recommend her for anyone seeking a truly dedicated and effective professional agent.
0
Replies (0)