R(
Rectron (Pty) Ltd
Claimed Business
R(
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Rectron (Pty) Ltd
Rectron (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Rectron (Pty) Ltd across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
DG
Deelan G
1 reviews | Active since Jan 2020
9 May 2025, 12:22
Pathetic service , faulty hardware , no feedback
I am an IT company , i purchased from these guys more than 200k stock on ongoing basis however i constantly have to follow up , When stock eventually arrived they sent them with faulty chip and gave me a further ETA of more than a month , this has happened now a few times with these guys , very unreliable , my customer ended up finding the product significantly cheaper online and has lost trust in my business because of these guys .
Helpful (0)
|Replies (0)DG
Deelan G
1 reviews | Active since Jan 2020
9 May 2025, 12:22
Pathetic service , faulty hardware , no feedback
I am an IT company , i purchased from these guys more than 200k stock on ongoing basis however i constantly have to follow up , When stock eventually arrived they sent them with faulty chip and gave me a further ETA of more than a month , this has happened now a few times with these guys , very unreliable , my customer ended up finding the product significantly cheaper online and has lost trust in my business because of these guys .
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 Jul 2024, 11:47
Amazing Customer Service Experiences - EVERY time
I have had such amazing experiences with Rectron every single time I've dealt with them. A while back, my Corsair RAM gave problems. I took it to Hein Esterhuizen and his service team, and within 30 minutes of testing I was on my way again with brand new RAM chips. Lately, my ASUS AIMesh Wifi system on my routers has been giving issues. Hein and his team again rose to the occasion and ensured I was happy by upgrading me to the latest Wifi 6 Routers at a HUGE discount. Hein is an INCREDIBLE service manager, and I'd like to thank him sincerely for all his help, effort and seamless comms during this period. Thank you Hein, you're a champion!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 Jul 2024, 11:47
Amazing Customer Service Experiences - EVERY time
I have had such amazing experiences with Rectron every single time I've dealt with them. A while back, my Corsair RAM gave problems. I took it to Hein Esterhuizen and his service team, and within 30 minutes of testing I was on my way again with brand new RAM chips. Lately, my ASUS AIMesh Wifi system on my routers has been giving issues. Hein and his team again rose to the occasion and ensured I was happy by upgrading me to the latest Wifi 6 Routers at a HUGE discount. Hein is an INCREDIBLE service manager, and I'd like to thank him sincerely for all his help, effort and seamless comms during this period. Thank you Hein, you're a champion!
0
Replies (0)JB
James B
1 reviews | Active since Jan 2020
27 May 2024, 01:39
Shocking lack of warranty coverage from Rectron
Rectron has now had my 3.6kWh Dyness B3 battery for over 6 months. They first claimed it was water damaged and irreparable, but once I pointed out how that doesn't make sense, they began claiming there is nothing wrong with it. Within a month of receiving the battery, it had an issue where it would shut down randomly. I informed Dyness of the problem and proved that it was happening. They recommended I do a full cycle test, which I did and the battery "passed". They did not have any other recommendations other than to bring in the battery. Because the battery could go for up to 2 months without having a random shut down, and the RMA process would take weeks if not months, I lived with it. However I wanted to get the issue sorted before the 1 year warranty expired. I was told the battery had water damage. I cannot explain how implausible this is. The battery has been in my living room since I got it. They were not able to say if it was my fault, a manufacturing defect, or corrosion as a result of the battery itself failing. However they are using this excuse to deny my warranty. They said the battery is "irreparable". After months of requests, I received a 50 word report making reference to this diagnosis. I complained about this, and stated that their theory did not make sense. At which point I was told they were looking into it, and would do the repair as an exception, and not because I was entitled to any warranty coverage. They then stated that the battery had been investigated, and there was nothing wrong with it. It had passed a full cycle test (remember that from earlier?) and did not need any components replaced. They said I should pick it up. I asked incredulously how the battery had been upgraded from "irreparable" to good-as-new, and how they could diagnose an intermittent issue with a single cycle test. I received no response to my questions. Much later, I got another request to pick up the battery, I explained the situation and was assured that someone would investigate and get back to me. Again it has been silence for over a month. I don't understand how you can treat customers like this. These batteries are sold with a TEN YEAR warranty. Mine had problems from the beginning and they have been militant about denying my claim. CAVEAT EMPTOR
Helpful (0)
|Replies (0)JB
James B
1 reviews | Active since Jan 2020
27 May 2024, 01:39
Shocking lack of warranty coverage from Rectron
Rectron has now had my 3.6kWh Dyness B3 battery for over 6 months. They first claimed it was water damaged and irreparable, but once I pointed out how that doesn't make sense, they began claiming there is nothing wrong with it. Within a month of receiving the battery, it had an issue where it would shut down randomly. I informed Dyness of the problem and proved that it was happening. They recommended I do a full cycle test, which I did and the battery "passed". They did not have any other recommendations other than to bring in the battery. Because the battery could go for up to 2 months without having a random shut down, and the RMA process would take weeks if not months, I lived with it. However I wanted to get the issue sorted before the 1 year warranty expired. I was told the battery had water damage. I cannot explain how implausible this is. The battery has been in my living room since I got it. They were not able to say if it was my fault, a manufacturing defect, or corrosion as a result of the battery itself failing. However they are using this excuse to deny my warranty. They said the battery is "irreparable". After months of requests, I received a 50 word report making reference to this diagnosis. I complained about this, and stated that their theory did not make sense. At which point I was told they were looking into it, and would do the repair as an exception, and not because I was entitled to any warranty coverage. They then stated that the battery had been investigated, and there was nothing wrong with it. It had passed a full cycle test (remember that from earlier?) and did not need any components replaced. They said I should pick it up. I asked incredulously how the battery had been upgraded from "irreparable" to good-as-new, and how they could diagnose an intermittent issue with a single cycle test. I received no response to my questions. Much later, I got another request to pick up the battery, I explained the situation and was assured that someone would investigate and get back to me. Again it has been silence for over a month. I don't understand how you can treat customers like this. These batteries are sold with a TEN YEAR warranty. Mine had problems from the beginning and they have been militant about denying my claim. CAVEAT EMPTOR
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Replies (0)VH
Vernon H
1 reviews | Active since Jan 2020
19 Dec 2023, 11:10
Expect problems when dealing with this clown filled circus
I bought a backup power system from their website and emailed a request for the invoice of R13660.85 to be made out to my business. It took 2 days of begging only to get an invoice for R2160.85 Over and above this, they take exceptionally long to expedite orders, communication is almost non existent. Expect problems when dealing with this clown filled circus
Helpful (0)
|Replies (0)VH
Vernon H
1 reviews | Active since Jan 2020
19 Dec 2023, 11:10
Expect problems when dealing with this clown filled circus
I bought a backup power system from their website and emailed a request for the invoice of R13660.85 to be made out to my business. It took 2 days of begging only to get an invoice for R2160.85 Over and above this, they take exceptionally long to expedite orders, communication is almost non existent. Expect problems when dealing with this clown filled circus
0
Replies (0)tL
trudina L
1 reviews | Active since Jan 2020
15 Oct 2023, 02:08
Great Service
I wrote a review and rated them 1 star. After getting in touch with the right people, they service is worth 5 stars. The office in Midrand fixed my Inverter at no cost. And I tecived excellent service. Thank you Ian from Capetown from replying om my complaint. And thank you Rectron Midrand from the good service I received from you.
Helpful (0)
|Replies (0)tL
trudina L
1 reviews | Active since Jan 2020
15 Oct 2023, 02:08
Great Service
I wrote a review and rated them 1 star. After getting in touch with the right people, they service is worth 5 stars. The office in Midrand fixed my Inverter at no cost. And I tecived excellent service. Thank you Ian from Capetown from replying om my complaint. And thank you Rectron Midrand from the good service I received from you.
0
Replies (0)tL
trudina L
1 reviews | Active since Jan 2020
18 Sept 2023, 10:27
RECTRON - RCT MEGAPOWER 1000W
ONE STAR IS STILL TO MUCH I bought my mother a RCT Megapower inverter and within 3 month it was not working as it should. the only thing that was plugged into the Megapower 1000w was my mothers TV I went to Builders that informed me that the battery only has 3month guaranty and the inverter 1year and because of stage 6 load shedding the batteries DOES not last. when its stage 6. but we can have them replace the battery with a lithe\IUm battery. I cant get hold of Rectron they do not answer their phones in Gauteng PLEASE DO NOT BUY THE RCT MEGAPOWER WASTE OF MONEY FOR R8500
Helpful (0)
|Replies (0)tL
trudina L
1 reviews | Active since Jan 2020
18 Sept 2023, 10:27
RECTRON - RCT MEGAPOWER 1000W
ONE STAR IS STILL TO MUCH I bought my mother a RCT Megapower inverter and within 3 month it was not working as it should. the only thing that was plugged into the Megapower 1000w was my mothers TV I went to Builders that informed me that the battery only has 3month guaranty and the inverter 1year and because of stage 6 load shedding the batteries DOES not last. when its stage 6. but we can have them replace the battery with a lithe\IUm battery. I cant get hold of Rectron they do not answer their phones in Gauteng PLEASE DO NOT BUY THE RCT MEGAPOWER WASTE OF MONEY FOR R8500
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Replies (0)TS
TOHRIQ S
1 reviews | Active since Jan 2020
17 Aug 2023, 10:14
Unpleasant Experience with Rectron: Inadequate Service and Pricing Concerns
Hello Hellopeter Community, I would like to share my recent experience with Rectron, and I'm hoping to shed light on some concerning aspects of my interaction with the company. Not long ago, I made a purchase from Rectron for a specific device that was intended for a satisfied client. The initial transaction went smoothly, and my client expressed contentment with the product. However, my positive outlook was short-lived when I attempted to make a subsequent purchase of the same item merely a week later. To my astonishment, the price had undergone an abrupt and substantial increase of R2400.00. Upon contacting Rectron's customer service, I was met with a disappointing response from one of their sales representatives. She informed me that the price hike was due to a promotional event and regretfully conveyed her inability to assist me further. The most perplexing part of this ordeal is that at the time of my initial purchase, there was no visible indication on Rectron's website that the item was part of any promotion or sale. This lack of transparency has left me feeling deceived and disappointed by the company's practices. Regrettably, this is not the first instance where I have faced challenges with Rectron's services. I have previously encountered issues such as poor service and receiving incorrect items. This consistent pattern of subpar experiences makes it increasingly challenging for me, as a business owner, to continue engaging with Rectron. Maintaining high standards for the companies I choose to do business with is crucial, and Rectron's repeated shortcomings are testing my patience. I'm sharing my story here in the hope that other consumers are made aware of these issues and that Rectron takes these concerns seriously. Businesses should prioritize transparency, reliable service, and fair practices, and I believe Rectron has an opportunity to rectify its shortcomings. As customers, we deserve better, and by addressing these concerns, Rectron can work toward improving its reputation and retaining the trust of its clientele. Thank you for taking the time to read about my experience, and I hope that by sharing this, we can encourage positive changes within Rectron.
Helpful (0)
|Replies (0)TS
TOHRIQ S
1 reviews | Active since Jan 2020
17 Aug 2023, 10:14
Unpleasant Experience with Rectron: Inadequate Service and Pricing Concerns
Hello Hellopeter Community, I would like to share my recent experience with Rectron, and I'm hoping to shed light on some concerning aspects of my interaction with the company. Not long ago, I made a purchase from Rectron for a specific device that was intended for a satisfied client. The initial transaction went smoothly, and my client expressed contentment with the product. However, my positive outlook was short-lived when I attempted to make a subsequent purchase of the same item merely a week later. To my astonishment, the price had undergone an abrupt and substantial increase of R2400.00. Upon contacting Rectron's customer service, I was met with a disappointing response from one of their sales representatives. She informed me that the price hike was due to a promotional event and regretfully conveyed her inability to assist me further. The most perplexing part of this ordeal is that at the time of my initial purchase, there was no visible indication on Rectron's website that the item was part of any promotion or sale. This lack of transparency has left me feeling deceived and disappointed by the company's practices. Regrettably, this is not the first instance where I have faced challenges with Rectron's services. I have previously encountered issues such as poor service and receiving incorrect items. This consistent pattern of subpar experiences makes it increasingly challenging for me, as a business owner, to continue engaging with Rectron. Maintaining high standards for the companies I choose to do business with is crucial, and Rectron's repeated shortcomings are testing my patience. I'm sharing my story here in the hope that other consumers are made aware of these issues and that Rectron takes these concerns seriously. Businesses should prioritize transparency, reliable service, and fair practices, and I believe Rectron has an opportunity to rectify its shortcomings. As customers, we deserve better, and by addressing these concerns, Rectron can work toward improving its reputation and retaining the trust of its clientele. Thank you for taking the time to read about my experience, and I hope that by sharing this, we can encourage positive changes within Rectron.
0
Replies (0)