Red Napkin
Claimed Business
Red Napkin
Claimed Business
34 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Red Napkin presents a deeply polarized customer experience. A significant number of customers report unauthorized or unexpected debit orders being deducted from their accounts, with many struggling to reach the company or obtain refunds. However, individual call centre agents, particularly Slindile Ngwenya, Takalani, Masana, and Kamogelo, receive consistent praise for their professionalism, patience, and helpfulness in assisting with cancellations. The core product and billing practices draw serious complaints, while frontline staff often salvage the interaction through excellent service delivery.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-72
Recommended: Unlikely
Review Distribution
3.4|34 Reviews
May '25 - Apr '26
5(59.4%)
4(3.1%)
3(6.3%)
2(0%)
1(31.3%)
5(59.4%)
4(3.1%)
3(6.3%)
2(0%)
1(31.3%)
Frequently Asked Questions About Red Napkin
Based on recent customer reviews, Red Napkin presents a deeply polarized customer experience. A significant number of customers report unauthorized or unexpected debit orders being deducted from their accounts, with many struggling to reach the company or obtain refunds. However, individual call centre agents, particularly Slindile Ngwenya, Takalani, Masana, and Kamogelo, receive consistent praise for their professionalism, patience, and helpfulness in assisting with cancellations. The core product and billing practices draw serious complaints, while frontline staff often salvage the interaction through excellent service delivery.
Red Napkin has a TrustIndex of 0 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. Hellopeter has tracked Red Napkin across 128 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Mlungisi W
1 reviews | Active since Jan 2020
25 Nov 2025, 18:14
I would like to thank miss Masana to help me cancel my debit order
I would like to thank miss Masana to help me cancel my debit order
Helpful (0)
|Replies (0)MW
Mlungisi W
1 reviews | Active since Jan 2020
25 Nov 2025, 18:14
I would like to thank miss Masana to help me cancel my debit order
I would like to thank miss Masana to help me cancel my debit order
0
Replies (0)NN
Nomaphelo N
1 reviews | Active since Jan 2020
11 Nov 2025, 06:51
Tanille
I was satisfied with the service of this company and I completely recommend it
Helpful (0)
|Replies (0)NN
Nomaphelo N
1 reviews | Active since Jan 2020
11 Nov 2025, 06:51
Tanille
I was satisfied with the service of this company and I completely recommend it
0
Replies (0)