Red Napkin

Based on recent customer reviews, Red Napkin generates strongly polarised feedback. A recurring theme is frustration with unauthorised debit orders, with customers consistently mentioning money being deducted without consent and difficulty obtaining refunds or cancellations. Conversely, individual call centre agents receive considerable praise, with customers repeatedly highlighting specific consultants by name for patient, professional, and empathetic service during cancellation requests. The contrast suggests that while frontline staff are often viewed as helpful and well mannered, the underlying billing and sign up practices remain a significant source of customer dissatisfaction.

Red Napkin has a TrustIndex of 4.4 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Red Napkin across 51 total reviews. How is the TrustIndex calculated? →