Bad customer service

I’m really disappointed with my recent experience. I purchased a dress using a virtual card and requested a refund, but was told it couldn’t be processed because I don’t have a physical card and the store doesn’t have cash available.

I visited the store on two consecutive days. On the first day, an assistant even called another branch and confirmed I could come in, but when I got there the next day after travelling, I was given the same refusal.

This was very inconvenient and frustrating. It also didn’t help that the assistants weren’t wearing name tags, making it difficult to identify who assisted me.

I would appreciate a proper resolution, as refunds to virtual cards should be possible.