RG
Regener8 Group
Unclaimed Business
RG
Regener8 Group
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAP
Anthony P
1 reviews | Active since Jan 2020
28 Feb 2025, 18:29
Samsung partner in crime
Made all the excuses in the world and still has to collect my phone for the trade in. They Set up a courier service to pick up the one phone buy they never arrived. Second phoned **** about legibility, then accepted they were at fault, then advised me they will pick up both phones together, **** about that too. How are those directors and ceos not in prison
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Anthony P
1 reviews | Active since Jan 2020
28 Feb 2025, 18:29
Samsung partner in crime
Made all the excuses in the world and still has to collect my phone for the trade in. They Set up a courier service to pick up the one phone buy they never arrived. Second phoned **** about legibility, then accepted they were at fault, then advised me they will pick up both phones together, **** about that too. How are those directors and ceos not in prison
0
Replies (0)LT
Luqman T
1 reviews | Active since Jan 2020
22 Oct 2024, 10:45
Compliment
I always receive excellent service, if I have any queries, it is attended to the same day if not immediately. The process of ordering stock is very convenient, stock is despatched as soon as proof of payment is sent and I received stock well within my expected time frame The Sales Manager Nalene is very efficient, thank you to her and the team
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Luqman T
1 reviews | Active since Jan 2020
22 Oct 2024, 10:45
Compliment
I always receive excellent service, if I have any queries, it is attended to the same day if not immediately. The process of ordering stock is very convenient, stock is despatched as soon as proof of payment is sent and I received stock well within my expected time frame The Sales Manager Nalene is very efficient, thank you to her and the team
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Replies (0)MvdM
Marnus van der Merwe
1 reviews | Active since Jan 2020
17 Oct 2024, 10:15
Super happy
We’ve purchased a lot of devices from Regener8 over the last few years and we are satisfied. If something does not work, they are quick to assist and Nalene is a champ!
Helpful (0)
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Marnus van der Merwe
1 reviews | Active since Jan 2020
17 Oct 2024, 10:15
Super happy
We’ve purchased a lot of devices from Regener8 over the last few years and we are satisfied. If something does not work, they are quick to assist and Nalene is a champ!
0
Replies (0)OK
Ozayr K
1 reviews | Active since Jan 2020
24 May 2024, 13:15
Regener8 and Samsung - no payment for trade in
Awaiting payment for a trade in. Every week it keeps getting delayed. Phone has been received by Regener8 well over a month ago, yet payment to me has not been made. I now consider this to be theft of my phone.
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Ozayr K
1 reviews | Active since Jan 2020
24 May 2024, 13:15
Regener8 and Samsung - no payment for trade in
Awaiting payment for a trade in. Every week it keeps getting delayed. Phone has been received by Regener8 well over a month ago, yet payment to me has not been made. I now consider this to be theft of my phone.
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Replies (0)SM
Shaheen M
1 reviews | Active since Jan 2020
23 May 2024, 06:52
2 months and still no payment for my trade in.
Its been 2 months since my traded in my Samsung for the S24+ I have still not received my payment from Regener8 Group. Excuses after excuses. No feedback from them. I have to email them all the time for updates. No they blaming Samsung for the delay. Disgusting service. Not sure why Samsung use this company.
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Shaheen M
1 reviews | Active since Jan 2020
23 May 2024, 06:52
2 months and still no payment for my trade in.
Its been 2 months since my traded in my Samsung for the S24+ I have still not received my payment from Regener8 Group. Excuses after excuses. No feedback from them. I have to email them all the time for updates. No they blaming Samsung for the delay. Disgusting service. Not sure why Samsung use this company.
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Aakifah P
1 reviews | Active since Jan 2020
22 May 2024, 17:08
DEGENERATE GROUP
I did the Samsung S24 Trade-in on 23rd March. Device was collected and assessed and I was advised that I would receive my payment on the 9th May. 7th of May I emailed Regener8 to confirm that all is in order and it was confirmed. 8th May I received an email " Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8 Please bear with us. Your payment should be remitted within the next 7 to 10 business days. Thank you for your patience Samsung South Africa Samsung release batches of payments to us weekly, and only then are we able to load your individual payment. If we are able to process your payment sooner than the 10 day period, we will do so. " It has now been the 10 day period. I then emailed them and this was their response " Thank you for your email. Please note that although he stipulated (10 business-day) delay period was reached today (22nd of May 2024), we are still waiting to receive remittance from Samsung Head Office. Because we are reliant on Samsung remitting your payment to us first, we can only make pay-outs to clients after receiving the funds from Samsung. We have alerted Samsung Head Office of the outstanding payment and will contact you within 3 business days with an update. When we receive the payment, we will make a transfer to you within 3 business days. " Why am I being inconvenienced ?? Is this how Samsung and Regener8 does business ?? They tell you that you will be updated regularly but if you do not call or email they do not bother keeping you updated on the progress. Pathetic and disgusted by their service!
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Aakifah P
1 reviews | Active since Jan 2020
22 May 2024, 17:08
DEGENERATE GROUP
I did the Samsung S24 Trade-in on 23rd March. Device was collected and assessed and I was advised that I would receive my payment on the 9th May. 7th of May I emailed Regener8 to confirm that all is in order and it was confirmed. 8th May I received an email " Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8 Please bear with us. Your payment should be remitted within the next 7 to 10 business days. Thank you for your patience Samsung South Africa Samsung release batches of payments to us weekly, and only then are we able to load your individual payment. If we are able to process your payment sooner than the 10 day period, we will do so. " It has now been the 10 day period. I then emailed them and this was their response " Thank you for your email. Please note that although he stipulated (10 business-day) delay period was reached today (22nd of May 2024), we are still waiting to receive remittance from Samsung Head Office. Because we are reliant on Samsung remitting your payment to us first, we can only make pay-outs to clients after receiving the funds from Samsung. We have alerted Samsung Head Office of the outstanding payment and will contact you within 3 business days with an update. When we receive the payment, we will make a transfer to you within 3 business days. " Why am I being inconvenienced ?? Is this how Samsung and Regener8 does business ?? They tell you that you will be updated regularly but if you do not call or email they do not bother keeping you updated on the progress. Pathetic and disgusted by their service!
0
Replies (0)AP
Aakifah P
1 reviews | Active since Jan 2020
22 May 2024, 16:48
Degenerate
Did the trade in 23rd of March and was advised that the pay out would be on the 9th of May. I emailed them the 7th of May just to confirm that all was in order, they then advised me that all was still good. 8th of May I received an emailed stating that there's a delay in my payment " Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8 Please bear with us. Your payment should be remitted within the next 7 to 10 business days" Today, 22nd of May, I emailed them to ask whats going on as I have had no word or feedback concerning my payment, their response : " Please note that although he stipulated (10 business-day) delay period was reached today (22nd of May 2024), we are still waiting to receive remittance from Samsung Head Office. Because we are reliant on Samsung remitting your payment to us first, we can only make pay-outs to clients after receiving the funds from Samsung. We have alerted Samsung Head Office of the outstanding payment and will contact you within 3 business days with an update. When we receive the payment, we will make a transfer to you within 3 business days. " I need to call and email for follow ups because they fail to keep me in the loop. Pathetic service! That's my review.I'm not rejected at the degenerate
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Aakifah P
1 reviews | Active since Jan 2020
22 May 2024, 16:48
Degenerate
Did the trade in 23rd of March and was advised that the pay out would be on the 9th of May. I emailed them the 7th of May just to confirm that all was in order, they then advised me that all was still good. 8th of May I received an emailed stating that there's a delay in my payment " Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8 Please bear with us. Your payment should be remitted within the next 7 to 10 business days" Today, 22nd of May, I emailed them to ask whats going on as I have had no word or feedback concerning my payment, their response : " Please note that although he stipulated (10 business-day) delay period was reached today (22nd of May 2024), we are still waiting to receive remittance from Samsung Head Office. Because we are reliant on Samsung remitting your payment to us first, we can only make pay-outs to clients after receiving the funds from Samsung. We have alerted Samsung Head Office of the outstanding payment and will contact you within 3 business days with an update. When we receive the payment, we will make a transfer to you within 3 business days. " I need to call and email for follow ups because they fail to keep me in the loop. Pathetic service! That's my review.I'm not rejected at the degenerate
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Replies (0)VR
Veekash R
1 reviews | Active since Jan 2020
27 Mar 2024, 07:34
They owe me money for 6 weeks
I purchased my Samsung S24+ via samsung I sent my phone to Regenerate on the 22nd of Feb. This is after waiting over two weeks for them to get there ducks in a row to arrange the collection. I have already been waiting 6 weeks for the payment for my phone. On 8 March, I was promised payment on the 28th March, now one day before the promised date, you go back on your word. Saying there is delays with no prospective dates on when to recieve payment. Extremely embarassing for Samsung to deal with this company and subject their customers through this flawed drawn out process.
Helpful (0)
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Veekash R
1 reviews | Active since Jan 2020
27 Mar 2024, 07:34
They owe me money for 6 weeks
I purchased my Samsung S24+ via samsung I sent my phone to Regenerate on the 22nd of Feb. This is after waiting over two weeks for them to get there ducks in a row to arrange the collection. I have already been waiting 6 weeks for the payment for my phone. On 8 March, I was promised payment on the 28th March, now one day before the promised date, you go back on your word. Saying there is delays with no prospective dates on when to recieve payment. Extremely embarassing for Samsung to deal with this company and subject their customers through this flawed drawn out process.
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