Relevance For Men Tailored Suits

Disappointing First Experience with RelevanceForMen Tailored Suits

I am extremely disappointed with the experience I had with Relevance For Men Tailored Suits. On Tuesday, 06 May 2026 at approximately 10:57, I called to secure an appointment for a consultation regarding a suit I need. I was initially given an appointment for Friday, 08 May 2026 at 14:00. Later that same day at around 11:13, the receptionist called me back and informed me that they actually had an opening available on Thursday, 07 May 2026 at 12:00 instead. I checked my calendar immediately and confirmed that I was available for the Thursday appointment. Today (Thursday), I arrived at their offices for my scheduled appointment only to find no one there. I waited for approximately 6 to 10 minutes before the receptionist arrived. When she asked for my name, I could immediately tell that she was surprised to see me there. She then asked who I had come to see, and I explained that I had an appointment for a consultation because I wanted to purchase a suit. She then made a few phone calls before returning to inform me that my appointment was actually scheduled for Friday, not Thursday. I explained that the appointment had been changed from Friday to Thursday during the call I received from her. She then checked the call records, where we both confirmed the outgoing call she made to me regarding the appointment change. After verifying the calls, she apologised and admitted that she had made a mistake and had intended to contact another client instead. As a result of this error, I incurred unnecessary travelling costs and wasted valuable time. While I appreciate the apology, this situation could have been avoided with proper attention to detail and professionalism. This experience has left me very dissatisfied, especially considering that this was my first interaction with the establishment.